Printers not working

LawrenceF

None of my printers work with the SER8. It can’t find or use the drivers for either of them even though they are installed.

Both printers work fine on my PC Intel laptop

Help

Beelink CS-Rose

LawrenceF

1.Physical Connections: Ensure the printer’s power cord, USB cable (for a wired connection), or network cable (for a networked printer) are securely connected. Try reconnecting or unplugging the connector.

2.Printer Status: Verify the printer is powered on, in the Ready state (no error indicator flashing), and has sufficient paper and consumables.

3.Open “Settings → Devices → Printers & Scanners” and click “Add a printer or scanner.” The system will search for available devices. Once found, follow the prompts to add them.

If the search fails, select “The printer I want isn’t listed” and follow the instructions to manually enter the printer’s IP address (for network printers) or add it via USB. (Applicable to Windows)

LawrenceF

None of that works. It cannot find the drivers even though I have installed the same drivers on my Intel laptop.

Beelink CS-Ian Chan

LawrenceF
Hi there
Please try different USB ports.

And Please try some solutions here :
Step 1: Run Windows Printer Troubleshooter

Open Settings
Select Update & Security
In the left menu, choose Troubleshoot
Click on Additional troubleshooters
Find and click on Printer
Click Run the troubleshooter to let the system automatically detect and fix printer issues

Step 2: Check Printer Device Status in Device Manager
Press Win + X keys and select Device Manager
Expand Print Queues and Universal Serial Bus Controllers to see if there are any yellow warning signs
If there is an issue with the printer, right-click the device and select Uninstall device
Restart the computer, and Windows will automatically reinstall the driver

Step 3: Manually Uninstall and Reinstall Printer Driver
Uninstall existing drivers
Open Control Panel → Devices and Printers
Right-click the printer and select Remove device
Click Delete driver package (if the option is available)
Visit the printer manufacturer’s website

Go to the printer manufacturer’s official website and download the latest driver. Make sure to select the driver that is compatible with your operating system version (32-bit, 64-bit, or ARM architecture).
Run the driver installation program and follow the prompts to complete the installation.
Restart the computer

Once installation is complete, restart the system to make the driver take effect.

LawrenceF

None of that works. I’m very computer literate - and actually work as a tech support agent for a music software company - and this is the only computer I’ve ever owned where no printer will work with it. One printer is both WiFi and USB and neither works.