GTR 9 Pro Ethernet Malfunction under load

DrDre

In order to utilize GTR Pro full potential for AI applications, I’m required to install Ubuntu 24.04 along with AMD ROCm (which is not supported on windows 11).

After installing Ubuntu, I noticed a recurring problem with the built in ethernet adapters. Whenever the computer encounters load on the GPU, the ethernet card would crash and the only way to get it to work again is to unplug my machine from power.

It seems that other users of GTR Pro are also experiencing this issue:
https://community.intel.com/t5/Ethernet-Products/Intel-Ethernet-Controller-E610-Firmware-Recovery-Mode-Under-Load/td-p/1719424

Linux Kernel is 24.04c oem as required by ROCm
Things I’ve tried:

Installing the ubuntu LAN driver version 6.0.6 provided in the beelink driver package - fails under ubuntu 24.04
Installing the latest LAN driver from Intel website - The ethernet card still crashes
Installing an older version (6.1.4) - The ethernet card still crashes.

Please advise as this makes the machine unusable as a server under Linux. It happens on gaming distributions such as Bazzite, as well.

f70w

I am on manjaro linux, and it seems like you can just use the intel default package for nvm updates for the 610 NIC (https://www.intel.com/content/www/us/en/download/845408/non-volatile-memory-nvm-update-package-for-intel-ethernet-e610-series-linux.html) to flash it to 1.30. Just make sure you can see the nic with lspci before you start (if not, coldstart).

DrDre

f70w I attempted the above, no luck unfortunately. Beelink is working on a solution

Beelink CS-George

Sorry for the trouble. Currently, the Lan issue of the GTR9 395 persists, and its root cause lies in the Ethernet driver. As of now, there is no new driver available to resolve the problem of the Intel E610.
The current workarounds are as follows:
Perform a physical power-off and re-plug the power cable.
We suggest you to to use a Wi-Fi connection instead.
A complete resolution to this issue will only be possible once a new driver is released

Welly

Beelink CS-George I was just about to place an order for this device… after reading these posts and the implicated lack of urgency in your response (not even and indicated time-line) to this major issue. I’ll hold off and quite likely look at the Framework product.

Beelink CS-George

Welly Sorry for the inconvenience. We already urge Intel to develop a good driver. We will update it once it is released.

Welly

Oh, and the fact that your driver web page is inaccessible…

Beelink CS-George

Welly Hi there, it is accessible, here is the link https://dr.bee-link.cn/?dir=uploads%2FGTR%2FGTR9-395

LEPT

Beelink CS-George

I will keep an eye out for this news.

0_obeWAN

Beelink CS-George
Beelink CS-Bettie
Almost 15 days since we have had any news.
Have you investigated the network card crash problem?
You’re talking about a driver problem, are you sure, because it looks like a hardware problem related to the temperature rise.

I ordered the GTR9 with complete confidence, but now, following this problem, I am starting to have doubts.
Can we have an explanation, be kept informed, know what is happening?

Thanks in advance
Regards

Beelink CS-Bettie

LEPT
Thank you for your understanding and patience.

decryp7
Thank you for your response.
The issue stems from missing drivers, which have caused the Ethernet functionality to become inoperable.
New drivers are currently under development.

decryp7

Thanks for the update but what’s the confidence level that the new driver will resolve this issue?

Are you able to reproduce it? What is the root cause?

Could you share more details? Thank you very much.

decryp7

Missing drivers? I thought that you have provided them in https://dr.bee-link.cn/?dir=uploads%2FGTR%2FGTR9-395
Is there any estimated release date?

Rogi

Hi,
My new Bee-link GTR9 Pro crashes too frequently.

I will request refund unless I will be provided with help to address the issue.

There is solution described in following post: https://community.intel.com/t5/Ethernet-Products/E610-XT2-BSOD-NIC-hang-firmware-vs-driver-mismatch/m-p/1718766

I need same downloads provided by Bee-Link:

From CraigOZ post above:

**I worked with Bee-Link and got a firmware update tot he NIC to 1.3. the BSOD have now stopped the and system is stable. 
I did write     up the process here in case anyone needs it later. 

These were the fixes:

System BIOS: v1.08 (Firmware supplied by Bee-Link Support)
NIC Firmware: Intel E610 NVM 1.30 (Supplied by Bee-Link Support, appears the same as Intel version)
Driver Pack: Intel Ethernet 30.4 (Intel and Bee-Link supplied drivers both worked)**

So, Bee-Link, please provide downloads mentioned above.

**System BIOS: v1.08 (Firmware supplied by Bee-Link Support)
NIC Firmware: Intel E610 NVM 1.30 (Supplied by Bee-Link Support, appears the same as Intel version)**

Thanks!

jotapesse

Hi, you should be able to find them here: https://dr.bee-link.cn/?dir=uploads%2FGTR%2FGTR9-395%2F

BIOS 1.08: https://dr.bee-link.cn/?dir=uploads%2FGTR%2FGTR9-395%2FBIOS
(Windows) Intel LAN Driver: https://dr.bee-link.cn/uploads/GTR/GTR9-395/Driver/GTR9-Drivers.zip (2.8GB Full Drivers package).
(Linux) Intel LAN Driver 6.2.5: https://github.com/intel/ethernet-linux-ixgbe
Intel NVM 1.30 Update Package for Intel® Ethernet E610 Series: https://www.intel.com/content/www/us/en/download/845347/non-volatile-memory-nvm-update-package-for-intel-ethernet-e610-series.html?wapkw=610%20nic (should be the same as the one provided by Beelink)

tbocek

From my side, I am running BIOS 1.08 (Version: GTRP108, Release Date: 09/16/2025), NVM 1.30. Both upgraded via EFI. I still see network issues with the ethernet card that suddenly disappears. It comes back after poweroff. Wifi is also unstable, need to reconnect manually with Arch, kernel 6.16.8.

DrDre

@Rogi @tbocek yeah, the upgrades don’t help with the issue.

jotapesse

For reference the amazing work from Craig Wilson: bloq post. The issue should be resolved with:

Did you guys also checked the Intel LAN NIC Driver 6.2.5 (for Linux)?

tbocek

jotapesse Yes, it still happens:

sudo dmidecode | grep -A 5 ‘BIOS Inform’
BIOS Information
Vendor: American Megatrends International, LLC.
Version: GTRP108
Release Date: 09/16/2025
Address: 0xF0000
Runtime Size: 64 kB

sudo ethtool -i enp196s0f1
driver: ixgbe
version: 6.16.8-arch3-1
firmware-version: 1.30 0×8000e899 1.3863.0
expansion-rom-version:
bus-info: 0000:c4:00.1
supports-statistics: yes
supports-test: yes
supports-eeprom-access: yes
supports-register-dump: yes
supports-priv-flags: yes

But I’m not running out-of-tree modules (https://github.com/intel/ethernet-linux-ixgbe). @ivangotoy reports that also with the out-of-tree module, it does not run.

jk1

Maybe that solves the problem in Linux. In Windows it does not – at least it didn’t work for me.

gtaranti

In my Linux machine I have installed the latest 1.08 BIOS Update, the latest Intel NIC Firmware update (1.30) and the latest Intel NIC Drivers (6.2.5).

I can confirm that the problem continue to exist.
I’m having a terminal watching dmesg messages and for over half an hour was downloading a new model with LM Studio with the ethernet w/o any problems. On the middle of browsing the web, I saw these messages in dmesg window:

[58193.926885] ixgbe 0000:c4:00.0: Adapter removed [58193.965136] ixgbe 0000:c4:00.0: Firmware recovery mode detected. Limiting functionality. Refer to the Intel(R) Ethernet Adapters and Devices User Guide for details on firmware recovery mode.

Ofcourse ethernet is down and both send/receive lights are on. -> bricked.

I’m seriously considering sending it back to Beelink…
If there is no resolution in this SERIOUS problem…
We’are loosing many hours trying to troubleshoot a brand new (and expensive) machine!!

ivangotoy

CachyOS linux
kernel 6.12.49-3-cachyos-lts
Latest NIC firmware 1.30
uefi/bios 1.08
Out of tree linux driver from intel 6.2.5 available here https://github.com/intel/ethernet-linux-ixgbe

Boots fine, the second I run a graphically intensive app like a 3d game - NICs miserably die.!

ETA of solution?

Image description

chilango

ivangotoy

Hi there, are you sure, it is the same problem? Im running on the most recent CachyOS version as well, and also experience freezes from this bug:
https://gitlab.freedesktop.org/drm/amd/-/issues/4483
However, not saying the NIC issue is solved, but it seems to have 2 issues at the moment.