So now that we confirmation that there is indeed a new NIC as stated by @Anatol-Msk and all the info about the Intel NIC has been purged from the device overview page.
Before (https://web.archive.org/web/20251223155149/https://www.bee-link.com/products/beelink-gtr9-pro-amd-ryzen-ai-max-395)
After (https://www.bee-link.com/products/beelink-gtr9-pro-amd-ryzen-ai-max-395)
@Beelink CS-Ian Chan What’s the plan now, will Beelink issue a recall for all customers that bought the Intel variant? How is Beelink going to ensure all customers that currently have a broken Intel NIC get a replacement with an Realtek NIC? On top of that, how long has this revision been in production? Because I am going to guess that your warehouses in the local regions (Germany, America, etc.) also still might have stock that contains the Intel NIC rather than the Realtek one. So how is Beelink going to ensure that all affected customers who put in an RMA actually get the Realtek NIC rather than the Intel one.
On top of that, some of your customers (like me) use the device as their primary device, simply expecting us to ship it and wait for 2 weeks for a replacement without a device is highly unreasonable as the device was sold to us in an non-functioning way and now we have to pay the price for the design flaw made by Beelink. (Again, some of us already had to do this once already due to the fan fiasco during the initial release, so we get hit with forced RMAs twice.)
We are talking a device that costs 2000 at launch (now 2499 dollar), so Beelink has to meet their affected customer base halfway somewhere to get this resolved as painless as possible for all of us.
