In order to utilize GTR Pro full potential for AI applications, I’m required to install Ubuntu 24.04 along with AMD ROCm (which is not supported on windows 11). After installing Ubuntu, I noticed a recurring problem with the built in ethernet adapters. Whenever the computer encounters load on the GPU, the ethernet card would crash and the only way to get it to work again is to unplug my machine from power. It seems that other users of GTR Pro are also experiencing this issue: https://community.intel.com/t5/Ethernet-Products/Intel-Ethernet-Controller-E610-Firmware-Recovery-Mode-Under-Load/td-p/1719424 Linux Kernel is 24.04c oem as required by ROCm Things I’ve tried: Installing the ubuntu LAN driver version 6.0.6 provided in the beelink driver package - fails under ubuntu 24.04 Installing the latest LAN driver from Intel website - The ethernet card still crashes Installing an older version (6.1.4) - The ethernet card still crashes. Please advise as this makes the machine unusable as a server under Linux. It happens on gaming distributions such as Bazzite, as well.

I am on manjaro linux, and it seems like you can just use the intel default package for nvm updates for the 610 NIC ( https://www.intel.com/content/www/us/en/download/845408/non-volatile-memory-nvm-update-package-for-intel-ethernet-e610-series-linux.html ) to flash it to 1.30. Just make sure you can see the nic with lspci before you start (if not, coldstart).

f70w I attempted the above, no luck unfortunately. Beelink is working on a solution

Sorry for the trouble. Currently, the Lan issue of the GTR9 395 persists, and its root cause lies in the Ethernet driver. As of now, there is no new driver available to resolve the problem of the Intel E610. The current workarounds are as follows: Perform a physical power-off and re-plug the power cable. We suggest you to to use a Wi-Fi connection instead. A complete resolution to this issue will only be possible once a new driver is released

Beelink CS-George I was just about to place an order for this device… after reading these posts and the implicated lack of urgency in your response (not even and indicated time-line) to this major issue. I’ll hold off and quite likely look at the Framework product.

Oh, and the fact that your driver web page is inaccessible…

Welly Hi there, it is accessible, here is the link https://dr.bee-link.cn/?dir=uploads%2FGTR%2FGTR9-395

Welly Sorry for the inconvenience. We already urge Intel to develop a good driver. We will update it once it is released.

Beelink CS-George I will keep an eye out for this news.

Thanks for the update but what’s the confidence level that the new driver will resolve this issue? Are you able to reproduce it? What is the root cause? Could you share more details? Thank you very much.

LEPT Thank you for your understanding and patience. decryp7 Thank you for your response. The issue stems from missing drivers, which have caused the Ethernet functionality to become inoperable. New drivers are currently under development.

GTR 9 Pro Ethernet Malfunction under load

jotapesse

Well yeah, but if you refer to EU-Plug, you normally don’t refer to DE (Schuko)-Type F, but the two-pole Europlug which is also compatible with Types C, E, F, L, J and K. Like if I select EU-Plug on AliExpress, I gonna get a Europlug and not a German (Schuko)-Type F.

Nirantali Actually, as I mentioned, we typically refer to most modern moulded “Schuko” plugs that are a hybrid Type E+F compatible version (CEE 7/7) as “EU plugs” on most EU countries. Not only the Europlug.

Pereira98

Nirantali Regardless of how the plugs are referred to, it’s difficult to treat Switzerland as representative of all of Europe. Switzerland has its own standards—and takes pride in them—but from what I understand, Schuko or compatible plugs are used broadly across many countries from Germany to Portugal. Because of that, it’s not very practical to expect people in most of Europe to use Swiss plugs with new PCs.

The Schuko system itself works well; for example, the design makes it difficult to touch the metal pins while they’re in the socket. I don’t see a significant advantage to the Swiss system overall, so it’s simply something to be aware of when buying devices for use in Switzerland, since the country uses its own unique standards.

In fact your frustration shows that having unique standards defeats the purpose of standards to begin with sometimes…

Nirantali

Pereira98 That’s not what I meant and said.
I only said that EU plug, normally stands for the two-pole, far more compatible Europlugs and not for DE (Schuko) Type F. Also as soon as a manufacturer requires grounded plugs for their device, there are no longer any EU plugs, then you have to look individually, because as I said, even within the EU then Italy(Type L), France(Type C/E), Malta(Type G), Denmark(Type K), Ireland(Type G) have other plugs than DE (Schuko)-Type F.

In addition, the issue is now settled for me, I replaced the plug and that’s it. However, the criticism remains and would have occurred even if it had been a Swiss online shop. We live in a globalized world, so I expect things like this to be taken into account, especially since it’s handled flawlessly even on AliExpress, where I wouldn’t really expect it.

So now we should get back to the actual topic, namely whether the Intel E610-XT2 NICs are working properly or not and whether the fix for them is coming or not. Because unfortunately, this problem cannot be solved as easily as replacing a plug.

I haven’t tested the Beelink 100% yet either. First I had to order new NVMEs because the built-in Crucial P310 (QLC E-Waste with only 440TBW) is of too poor quality for my taste. I have now ordered new ones: Lexar NM790 2TB (TLC 1500TBW) and 4TB (TLC 3000TBW) which will arrive tomorrow, together with a few other components that I need to use the Beelink comfortably.

jotapesse

I only said that EU plug, normally stands for the two-pole, far more compatible Europlugs

Nirantali The problem with what you said is that your general assumption is incorrect. We actually consider or commonly know the modern moulded “Schuko” plugs that are a hybrid Type E+F compatible version (CEE 7/7) as “EU plugs” on most EU countries. Not only the Europlug.

So now we should get back to the actual topic, namely whether the Intel E610-XT2 NICs are working properly or not and whether the fix for them is coming or not. Because unfortunately, this problem cannot be solved as easily as replacing a plug.

Yes, it’s best! 🙏

Beelink CS-George

Notice: GTR9 Network Card Issue Improvement & Linux Driver/BIOS Updates
The network card-related issues on the GTR9 have been partially improved, though not fully resolved. We recommend updating both the BIOS and Linux network card driver to optimize device performance.

BIOS Update (Fixes Mouse Lag Caused by Network Card)
BIOS Download Link: https://url.bee-link.cn/rsWn
Step-by-Step Tutorial: https://url.bee-link.cn/YU3p
Linux Driver Update (Enhances Network Card Stability)
Linux Driver Download Link: https://url.bee-link.cn/nyQs
Important Notes:
Please strictly follow the tutorial instructions when updating the BIOS to avoid device malfunctions.
Ensure the driver is compatible with your Linux distribution before installation.
Do not power off or restart the device during the update process to prevent firmware/driver corruption.

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