Dear Beelink SER8 Users, We would like to address Wi-Fi or Bluetooth-related issues some users may encounter, along with an update on our latest production batches: For users with Wi-Fi/Bluetooth issues: If your Beelink SER8 is experiencing problems with Wi-Fi or Bluetooth, please reach out to our support team to request a free replacement antenna kit. Support contact: You can contact us via email at support-pc@bee-link.com . Update on new SER8 batches: For all newly produced Beelink SER8 units (the latest production patch from August 1), the updated antenna kits have already been pre-installed at the factory. No additional requests or installations are needed for these units. Thank you for your understanding and support. Best regards, Beelink Service

Are there instructions for how to replace/where to place the new antennae?

Grimani Hello there, Here is the tutorial you need: https://url.bee-link.cn/cPd5 Have a nice day~

I have the SER8 Ryzen 7 8845HS, and currently my Wi-Fi keeps disconnecting for no apparent reason. Do I need to request a replacement antenna?

ungovernable Hello there, You can contact our after-sales email address—— support-pc@bee-link.com We can apply for a new antenna for you to try to solve the problem. Have a nice day~

Eu fiz uma compra do beelink ser8 pela Amazon do brasil, como eu posso saber se o meu beelink já está com a nova antena sem fio?

Wellington Hello there, Could you please send us a picture of SN code at the bottom of machine ? Then we will help you better. Have a nice day~

Wellington Hello there, Thanks for your picture. Your machine is equipped with the latest antenna. Have a nice day~

WiFi is at 10kb where in my laptop is at 300

Carlos22 Hello there, Sorry for the trouble. Could you please send us a picture of SN code at the bottom of machine? Then we can help you better. Have a nice day~

SER8 Wireless signal interference solution

jen

I am having the same wifi problem with my BeelinkSER 9 PRO Ryzen AI 9 HX 370 32GB. The wifi connection is dropping constantly and I’m unable to connect to 5GHz, despite all my other devices connected to the same router all right. It always fall back to 2.4GHz.

Beelink CS-Rose

jen

Sorry for the trouble.

Device Manager - Network Adapter - Double-click WIFI driver - Advanced - Preferred Band - Prefer 5GHz band;

Please try reinstalling the wifi driver.
Here is the driver source: https://url.bee-link.cn/JDaT Tutorial: https://buildin.ai/share/005e2ade-fda8-4c92-89b1-3819a1fee1dc

jen

Beelink CS-Rose Already downloaded the latest device driver 24.20.1 for Intel® Wireless Wi-Fi drivers for Intel® Wi-Fi 6 AX200 on intel.com website and installed.

Prefer 5GHz band is already set in the Device Manager.

Beelink CS-June

jen

Hello there,

Would you be willing to send the machine back for inspection and replacement?

We suggest that you contact our customer service email - Support-PC@bee-link.com

Have a nice day~

Yenile

I NEED KEY PLS.

Beelink CS-June

Yenile

Hello there,

Could you please send us a picture of SN code(two lines) at the bottom of machine ?

Then we will send you the key.

Have a nice day~

albgr

Good morning.

I just saw this post and I’m glad you found a solution. I contacted you some time ago about this very problem and there was no solution. I’m sending you a photo of my SER8 serial number to see if you can provide me with the kit.

Thank you very much.

Best regards.

Beelink CS-June

albgr

Hello there,

May I ask if you need the new version of the antenna to solve the problem of poor signal quality for SER8 Bluetooth or WiFi?

If so, it is recommended that you contact this email address: support-pc@bee-link.com

Have a nice day~

albgr

Beelink CS-June

Thank you so much. I’ve already written to them explaining everything.

Best regards!

Beelink CS-June

albgr

Hello there,

You are welcome. We are happy to help you.

If you have any questions during the use of the machine, please feel free to contact us.

Have a nice day!

mmikkula

hello, I just discovered this thread.
I have always had bluetooth issue (mouse lagging, freezing and disconnect or not connect at all), and also some wireless issue.
this is the s/n:

do I need the replacement antenna?

thanks

Beelink CS-June

mmikkula

Hello there,

Based on the SN picture you provided, it seems that your machine is equipped with an older version of the antenna.

It is suggested that you contact the after-sales email to apply for a new antenna to solve the problem - support-pc@bee-link.com

Have a nice day~

Terry87

Hi,
Ser8 network is slow. Kindly assist.
Thanks

Regards
Wai Loong

Beelink CS-June

Terry87

Hello there,

Thanks for your reply~

Based on the serial number of your machine, it seems that your device does not have the new version of the WiFi antenna.

We suggest that you contact the after-sales email support-pc@bee-link.com to apply for the new version of the antenna accessories to solve your problem.

Have a nice day~

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