EQ14 random power-off and reset CMOS

jms-45

I have a EQ14 for a month and I’m experiencing random power-off.

I run proxmox on it and I have no out of the ordinary messages in my journal files nor any excessive load on the system.
If I would reboot the EQ14 I end up in the UEFI Interactive shell

I found some remarks out random shut-off and followed the steps mentioned to reset the CMOS.
First reboot(s) it got stuk in a loop of blue BIOS screens asking to continue the system reset or do a regular reboot.
Let it run like this for half an hour but no change.

Any suggestions to try next

I have checked and I’m running the latest TWEQF003 BIOS

Beelink CS-Bony

jms-45
Sorry for the trouble.
Don’t worry, the PC has one-year warranty. Please send us a picture of SN on the bottom of the PC and a picture of the purchase record. Here are some potential solutions：

Please take out the RAM ,please clean the contacts of the RAM with a rubber. Here is the tutorial https://mega.nz/file/XqZX0TIR#_DtO2oa4aRP4bWtvxgKLj4QGhBpQ959cg5U3Yw4u1Cc
Next,please take out one RAM and leave the other one in it to test if the RAM is defective or not. When testing, please turn on the PC, and wait about one minute, if you can go to the system, Please repeatedly press delete key as soon as your restart the PC, go to BIOS. Go to Boot option, enable fast boot, press F4 to save. （If the PC comes with onboard RAM, you can ignore this solution ）
Please change another power supply.

3.Overheating. If your PC is overheating, please check if the fan spins. You can also turn off the turbo boost. Go to control panel —power option—change to High performance— change plan setting—advanced setting —processor power management— change both 100% to 99% , click save.

Update graphics driver: Please uninstall the graphic driver in the device manager and install the new one. Here is the driver source : https://url.bee-link.cn/mGVP

If these solutions don’t work, during the warranty period, we can apply for power silicone for you to solve the problem.