EQ13 Intel AX210 WiFi Not Detected - CNVi Issue

NickyDoes

Hello Beelink Support,

I purchased a Beelink mini PC from Amazon (Order #112-0740641-0823460) on November 12, 2024. Bluetooth works perfectly, but WiFi does not work at all.

Problem:

Bluetooth: Working (Intel AX210 detected via USB)
WiFi: Not detected by OS (no wireless interface in lspci or ip link)
OS: Debian 12 Linux with firmware-iwlwifi installed

BIOS Findings:
In Connectivity Configuration:

CNVi CRF Present: No
CNVi Mode: Auto Detection
Hi-Fi Core: [Enabled]
BT Core: [Enabled] (working)

All PCIe Root Ports are enabled in BIOS, but no WiFi device appears.

Analysis:
The AX210 appears to be a standard PCIe card, but BIOS expects CNVi. The “CNVi CRF Present: No” suggests incompatibility.

Questions:

Was the wrong card installed? Should this be an Intel AX201 (CNVi) instead of AX210 (PCIe)?
Is there a BIOS update to fix CNVi detection?
How do I proceed with warranty support?

System Info:

BIOS: 2.22.1292
Card: Intel AX210 (BT works, WiFi doesn’t)
Ethernet: Working normally

Purchase Details:

Product: Beelink mini PC with Intel AX210 WiFi/BT
Purchased from: Amazon
Order Number: 112-0740641-0823460
Purchase Date: November 12, 2024
Issue: WiFi not working (Bluetooth works perfectly)

Thank you for your help!

support11

NickyDoes Hello there,

Please unplug the power supply and HDMI cable. Please press the pinhole of “CLR CMOS” (if no CMOS button, please put the pin in the CMOS pinhole and press it ) with a pin for about 10 seconds.Ten minutes later, plug the power supply and HDMI cable, turn on the PC again. Please wait about one or two minute, if you can go to the system, Please repeatedly press delete key as soon as your restart the PC, go to BIOS. Go to Boot option, enable fast boot, press F4 to save. Here is the tutorial https://mega.nz/file/2nIRGaYI#M2aIM2bkOJshrhE8sK8MNiKopfyHlqyjnn86TypZp2w

1.Please make sure your Wi-Fi signal is full.

Make sure that the distance between the PC and the router is less than 6 meters.
Please uninstall and reinstall the Wi-Fi driver then restart the PC to see if it works.
Please right click the windows —setting -troubleshooting —other troubleshooters— internet—run, let the PC diagnose the problem and solve it automatically.
5.Please update the driver：https://url.bee-link.cn/QNo1
Go to device manager, click the property of the Intel Wi-Fi driver, —advanced–choose property 802 ac, value also choose 802 ac.
7.Could you please send us a picture about bios version on the bios main page?
This is the tutorial: https://mega.nz/#F!yuISGa4I!s1bQQajKwnsEdzjqq4nopQ