I understand that resolving the issue may require some time.
However, the product is subject to a three‑year limited warranty, which imposes a practical limitation on customers.
In connection with your warranty policy, I would like to request clarification on the following two points:
Replacement Request
Whether I may request an exchange for a new unit that has the latest firmware installed—specifically one in which the NIC issue has been resolved—and whether you can confirm that both 10G NICs have been tested and verified to function properly. At a minimum, the NICs should remain consistently recognized by the system unless a hardware failure occurs.
Support Obligations if the Issue Remains Unresolved
If the 10G NIC issue cannot be fully resolved within the warranty period, I would like to know what additional support or remedies you will provide beyond the standard warranty coverage.
At present, the dual 10G functionality advertised in the product description is not usable, which is inconsistent with the representations made by the seller. Accordingly, I believe that the product warranty is applicable in this case.
For reference, the product in question is the Beelink GTR9 Pro AMD Ryzen™ AI Max+ 395, which includes dual 10G Ethernet ports.
dual 10G ether ports
Beelink GTR9 Pro AMD Ryzen™ AI Max+ 395 – Three‑year Warranty
https://www.bee-link.com/products/beelink-gtr9-pro-amd-ryzen-ai-max-395
Beelink Warranty Policy:
https://www.bee-link.com/pages/service-policy#policy
Beelink provides a three‑year (36‑month) limited warranty for consumer electronics products. If, due to manufacturing defects, the product does not function as advertised, the customer is entitled to repair services at no cost, including replacement of defective non‑user‑damaged parts.
I would appreciate your prompt clarification on the above points.
