Hi, I do have a GTR7 Ryzen 7 7840HS (Radeon780M) and in the operation systems I only have 4GB VRAM available - even when I set 8GB in the bios: AMD CBS -> NBIO Common Options -> GFX Configuration-> UMA_SPECIFIED -> UMA Frame buffer Size I am on Bios V39. On top, in AMD Adrenalin Software I can set the “Memory Optimizer” to productivity or gaming. It is set to productivity and I cannot change it!? It requests a reboot after setting it to gaming and after the restart of the PC it is set to “productivity” again. Is there any bios version which fixes this issue? Please help…being stuck with 4GB Vram limits the gaming performance unnecessary and causes reload stutter. Thank you very much! Ahab

Ahab82 Hi ,there Normally the VRAM capacity can only be set to half of the RAM amount .

My GTR7 has 32GB RAM, so I should be able to set it to 8GB (or even 16) I guess.Right?

Ahab82 Hi，there Please Download the AMD tool and reinstall the drivers. , https://www.amd.com/en/support/download/drivers.html Please go to MS official for the latest system . Windows11 tutorial: https://url.bee-link.cn/74zu ， Windows10 tutorial： https://url.bee-link.cn/dbOB

Ahab82 If the BIOS can only be set to 8G . it`s 8G for the VRAM .

Beelink CS-Ian Chan “If the BIOS can only be set to 8G . it`s 8G for the VRAM”? What do you mean? I did set 8G in Bios. In Windows I still have only 4GB Vram. In Linux too. “Please Download the AMD tool and reinstall the drivers. , https://www.amd.com/en/support/download/drivers.html ” AMD drivers have been uninstalled and reinstalled. No change. And the issue (only 4gb VRAM) is in Linux too, so I guess the problem is not driver related. Thank you!

Ahab82 Hi，there Please take off the RAM ,and clean the contact of the ram then put it back again. Or please reinstall the system Windows11 tutorial: https://url.bee-link.cn/74zu ，

Dear Beelink Team, I took the RAM out and put it back in. All working well. Also 32GB Ram is available in the system. Also before doing that, so not fully sure why I should do that. But the issue is still the same - limited to 4GB Vram. Please help!

Ahab82 Hi ,there Did you reinstall the system yet ? Please try and reinstall

Hi, Reinstall which system? Windows? I just made a FULL repair/over-install in Windows 11 via USB stick. The issue is still the same. Why should I reinstall Windows if the issue is 100% THE SAME in linux!? In this case the windows installation cannot be the root cause, right?

Ahab82 Hi，there If you set it to less than 4G like 2 or 3G , will it show the corresponding value ?

GTR7 limited to 4GB Vram - cannot be changed!?

Beelink CS-Ian Chan

Ahab82
Hi there ,
You can send us SN code picture to our email to confirm .That`s fine.

Ahab82

THANK YOU SO MUCH!

Will reach out via Email asap.
I am so happy that the issue should be rectified and that I can enjoy the full potential of this great machine.

THX again and all the best! :-)

Beelink CS-Ian Chan

Ahab82
No problem, My pleasure!

Ahab82

Hi,

Update: I wrote the Email. Explained everything and linked to the thread.

They asked me for the purchase record again, even after explaining and quoting you
I answered and sent them SN + picuture of SN.
Now waiting for ~ a week with no answer :-(

Beelink CS-Ian Chan

Ahab82
Hi , there
Sorry for the situation and any inconvenience.
It must be a misunderstanding.
We have people working day and night .
Please check your spam, see if there`s our email .
Or please contact us again with this thread link .
Thanks for your patience and your understanding.

Ahab82

Hi,

thx…actually you are right. It was in spam but only because the message came suddenly back from another Email address!?

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And no…I am not receiving the help you offered here in the forum :-(
What I am forced to do to get help is simply impossible.

Beelink CS-Ian Chan

Ahab82
Hi , there
Did you contact here instead of support@lingk.com.cn :
Support-PC@bee-link.com

Ahab82

Beelink CS-Ian Chan

Thank you. I contacted Support-PC@bee-link.com but they refused to help :-(

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I had no idea that the Beelink GTR7 is sold by different companies!? I thought I bought a Bee-Link PC incl. the expected quality and support.

Beelink CS-Ian Chan

Ahab82
Hi , there
Please send directly to here : support@lingk.com.cn
They will reply asap.
Sorry for the situation and any inconvenience.

Ahab82

Sorry for the late reply…did not see any notification :-/
I sent the Email now to the address you mentioned. Let’s see. Will keep you posted.

Thank you!

Beelink CS-Ian Chan

Ahab82 Hi , there
Thanks for your efforts, Please keep us posted.

Ahab82

Btw. I am getting simply ignored. 0 help, 0 answer :-(
Contacted support@lingk.com.cn already in March - nothing…

Beelink CS-Ian Chan

Ahab82
Hi , There
Please send them again .
I think there was labor holiday delay .
Please let me know if you have any query. I am glad to help.
Your satisfaction is our top priority !

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