support1 Augy Hello there, Here are some potential solutions: 1.Please right click window–click “”setting“—Sound—-more sound setting –click “playback”–right click speaker—properties–controller information —properties—update the driver. You also need to check if the speakers is disabled or not in the playback setting. Here is alternative to troubleshoot the audio problem. https://thegeekpage.com/fix-this-device-cannot-start-code-10-error-in-sound-devices-on-windows-10/#:~:text=%E2%80%9CThis%20device%20cannot%20start.,driver%20installed%20on%20your%20computer. Please update the audio driver . Here is the driver https://url.bee-link.cn/PAGj , here is the tutorial https://buildin.ai/lizong/50c2dee7-dcde-4707-97d8-dc7eac84a4eb Please turn off the PC , unplug the power supply, and press the CMOS button (or put the pin into the CMOS pinhole and press it ) for about 10 seconds , restart the PC after ten minutes. Here is the tutorial [https://mega.nz/file/2nIRGaYI#M2aIM2bkOJshrhE8sK8MNiKopfyHlqyjnn86TypZp2w]