Hello Beelink Support,

I purchased a Beelink mini PC from Amazon (Order #112-0740641-0823460) on November 12, 2024. Bluetooth works perfectly, but WiFi does not work at all.

Problem:

Bluetooth: Working (Intel AX210 detected via USB)
WiFi: Not detected by OS (no wireless interface in lspci or ip link)
OS: Debian 12 Linux with firmware-iwlwifi installed

BIOS Findings:
In Connectivity Configuration:

CNVi CRF Present: No
CNVi Mode: Auto Detection
Hi-Fi Core: [Enabled]
BT Core: [Enabled] (working)

All PCIe Root Ports are enabled in BIOS, but no WiFi device appears.

Analysis:
The AX210 appears to be a standard PCIe card, but BIOS expects CNVi. The “CNVi CRF Present: No” suggests incompatibility.

Questions:

Was the wrong card installed? Should this be an Intel AX201 (CNVi) instead of AX210 (PCIe)?
Is there a BIOS update to fix CNVi detection?
How do I proceed with warranty support?

System Info:

BIOS: 2.22.1292
Card: Intel AX210 (BT works, WiFi doesn’t)
Ethernet: Working normally

Purchase Details:

Product: Beelink mini PC with Intel AX210 WiFi/BT
Purchased from: Amazon
Order Number: 112-0740641-0823460
Purchase Date: November 12, 2024
Issue: WiFi not working (Bluetooth works perfectly)

Thank you for your help!