benkrieger

What are you using to get that version data exactly? When I look at the bios version using powershell or with msinfo32, the full text is this:

STX.3xx.SER9.V103.P8C0M0C15.65.Link.GID.90.MBT, 11/18/2024

This is what Beelink Support told me to use, a direct link in email. My serial number starts with Y. It’s starting to look like I was told to install the previous available version, as it is clearly different from the one you quoted just now (“15_68” vs “15_65”). Based on being told to use this file, I assumed V103 was a version designation. But maybe it refers to the hardware, and 15.xx is the version.

Can you confirm the one in the root folder here is correct:
https://dr.bee-link.cn/?dir=uploads%2FSER%2FSER9--AI-9-HX-370%2FBIOS
There is a file named “ SER9-V103_15_68_Y-for-solving-the-blue-screen-problem-when-inserting-the-graphics-card-into-the-expansion-dock.zip”

I assume it is correct but I complained about the clutter of this folder and apparently I had good reason to, so I am just being cautious. This is not a great system to disseminate bios updates. There should never be a way to get the wrong firmware on accident.

kbcat1 ! Hi there, your SN starts with Y, so please download the file as the picture.
https://dr.bee-link.cn/index.php?dir=uploads%2FSER%2FSER9--AI-9-HX-370%2FBIOS%2FSER9-Version1-SN-starts-with-Y-or-B-V103-Note-Original-version

brk Hi there,

Your SN starts with B, also use the same BIOS file the same as Y.

https://dr.bee-link.cn/index.php?dir=uploads%2FSER%2FSER9--AI-9-HX-370%2FBIOS%2FSER9-Version1-SN-starts-with-Y-or-B-V103-Note-Original-version

gukin That was the issue indeed. Thanks so much!

Did not want to go the full way and reinstall with Ubuntu just yet, so I installed the Mainline Kernels package and pushed my Mint to 6.12.3-061203-generic.
And it came right up in a straight and extremely fast boot.
Unsure if it has any other side effects, I am almost sure of it.
But for now at least I am no longer running in compatibility mode :)

Wishing You all a good ride into the next year.
See Ya in 2025

(EDIT: For the first time -> Ser9 now is able to come back from power settings, both black screen and suspend work as they should.)

I experienced the black screen issue when tried to install Linux, first Kubuntu, then KDE Neon, here is what I did to fix it and it works.

First step is to update the BIOS as explained here

> [](https://dr.bee-link.cn/?dir=uploads%2FSER%2FSER9--AI-9-HX-370%2FBIOS)

> [](https://dr.bee-link.cn/uploads/SER/SER9--AI-9-HX-370/BIOS/Use-USB-to-flash-BIOS-SER9-V103_15_68_Y.pdf)

Download the SER9-V103_15_68_Y-for-solving-the-blue-screen-problem-when-inserting-the-graphics-card-into-the-expansion-dock.zip file and flash it as explain in the PDF above.

Above are the links for the SER9 with serial numbers starting with Y, mine was like this, bottom of the computer you can read it, there is a label.

Then just plug-in the USB and when you boot the flashing process will start automatically, at least this was the case with me, wait to finish and reboot.

Second step is when you boot the linux installation iso to select the nomodeset safe graphics mode when asked, thus you will be able to boot without experiencing the issue, after step 3 you can switch to normal mode graphics.

Third step is to INSTALL the specific linux kernel dynamic AMD drivers, boot as pointed out in step two.

Make sure you have the linux-headers package installed, dkms and build-essential packages installed!

On my system KDE neon I had them all installed by default, example is the linux headers package below, just in case check for your specific case.

~# dpkg -l | grep linux
ii  binutils-x86-64-linux-gnu                     2.42-4ubuntu2.3                                        amd64        GNU binary utilities, for x86-64-linux-gnu target
ii  console-setup-linux                           1.226ubuntu1                                           all          Linux specific part of console-setup
ii  cpp-13-x86-64-linux-gnu                       13.3.0-6ubuntu2~24.04                                  amd64        GNU C preprocessor for x86_64-linux-gnu
ii  cpp-x86-64-linux-gnu                          4:13.2.0-7ubuntu1                                      amd64        GNU C preprocessor (cpp) for the amd64 architecture
ii  g++-13-x86-64-linux-gnu                       13.3.0-6ubuntu2~24.04                                  amd64        GNU C++ compiler for x86_64-linux-gnu architecture
ii  g++-x86-64-linux-gnu                          4:13.2.0-7ubuntu1                                      amd64        GNU C++ compiler for the amd64 architecture
ii  gcc-13-x86-64-linux-gnu                       13.3.0-6ubuntu2~24.04                                  amd64        GNU C compiler for the x86_64-linux-gnu architecture
ii  gcc-x86-64-linux-gnu                          4:13.2.0-7ubuntu1                                      amd64        GNU C compiler for the amd64 architecture
ii  libselinux1:amd64                             3.5-2ubuntu2                                           amd64        SELinux runtime shared libraries
ii  libv4l-0t64:amd64                             1.26.1-4build3                                         amd64        Collection of video4linux support libraries
ii  libv4lconvert0t64:amd64                       1.26.1-4build3                                         amd64        Video4linux frame format conversion library
ii  linux-base                                    4.5ubuntu9                                             all          Linux image base package
ii  linux-firmware                                20240318.git3b128b60-0ubuntu2.6                        amd64        Firmware for Linux kernel drivers
ii  linux-generic                                 6.8.0-51.52                                            amd64        Complete Generic Linux kernel and headers
ii  linux-generic-hwe-24.04                       6.8.0-51.52                                            amd64        Complete Generic Linux kernel and headers
ii  linux-headers-6.8.0-51                        6.8.0-51.52                                            all          Header files related to Linux kernel version 6.8.0
ii  linux-headers-6.8.0-51-generic                6.8.0-51.52                                            amd64        Linux kernel headers for version 6.8.0 on 64 bit x86 SMP
ii  linux-headers-generic                         6.8.0-51.52                                            amd64        Generic Linux kernel headers
ii  linux-headers-generic-hwe-24.04               6.8.0-51.52                                            amd64        Generic Linux kernel headers
ii  linux-image-6.8.0-51-generic                  6.8.0-51.52                                            amd64        Signed kernel image generic
ii  linux-image-generic                           6.8.0-51.52                                            amd64        Generic Linux kernel image
ii  linux-image-generic-hwe-24.04                 6.8.0-51.52                                            amd64        Generic Linux kernel image
ii  linux-libc-dev:amd64                          6.8.0-51.52                                            amd64        Linux Kernel Headers for development
ii  linux-modules-6.8.0-51-generic                6.8.0-51.52                                            amd64        Linux kernel extra modules for version 6.8.0 on 64 bit x86 SMP
ii  linux-modules-extra-6.8.0-51-generic          6.8.0-51.52                                            amd64        Linux kernel extra modules for version 6.8.0 on 64 bit x86 SMP
ii  linux-sound-base                              1.0.25+dfsg-0ubuntu7                                   all          base package for ALSA and OSS sound systems
ii  linux-tools-6.8.0-51                          6.8.0-51.52                                            amd64        Linux kernel version specific tools for version 6.8.0-51
ii  linux-tools-6.8.0-51-generic                  6.8.0-51.52                                            amd64        Linux kernel version specific tools for version 6.8.0-51
ii  linux-tools-common                            6.8.0-51.52                                            all          Linux kernel version specific tools for version 6.8.0
ii  pptp-linux                                    1.10.0-1build4                                         amd64        Point-to-Point Tunneling Protocol (PPTP) Client
ii  util-linux                                    2.39.3-9ubuntu6.1                                      amd64        miscellaneous system utilities
ii  util-linux-extra                              2.39.3-9ubuntu6.1                                      amd64        interactive login tools

Next just install amdgpu-dkms package as shown below, this will install and the amdgpu-dkms-firmware package, make sure the repo is edited correctly in the echo command, mine was noble, because KDE neon is actually ubuntu noble.

Checking what version of linux you have

# lsb_release -a
No LSB modules are available.
Distributor ID: Neon
Description:    KDE neon 6.2
Release:        24.04
Codename:       noble

Installing amdgpu-dkms

echo "deb [arch=amd64 signed-by=/etc/apt/keyrings/rocm.gpg] https://repo.radeon.com/amdgpu/latest/ubuntu noble main"     | sudo tee /etc/apt/sources.list.d/amdgpu.list
apt update
apt install amdgpu-dkms

Command above will compile the AMD driver inside the kernel and when you reboot the issue is gone. Upon installing a new kernel, dkms will rebuild the driver with the new kernel automatically.

You can confirm things running the command below.

~# dkms status
amdgpu/6.10.5-2095006.24.04, 6.8.0-51-generic, amd64: installed

That’s it! You will have a working linux installation.

ximejo
Hello,

I am glad to hear that.

Best regards!
Wendy
Customer Support

ximejo

Hello,

Thank you for your advice.
We will feedback to the relevant personnel.

Best regards!
Wendy
Customer Support

[unknown]
Hello,

Thank you for your advice.
We will feedback to the relevant personnel.

Best regards!
Wendy
Customer Support