S12 failure - cannot find drive on boot

Oleg

We have been purchsing a lot of Beelink S12 units. Sporatically, we are seeing some units, after working fine for months, give an error on boot that it can’t find SSD. Please see the attached photo. What can we do to recover from this and how do we prevent it?

This is very critical for us - please help! Image description

support1

Please send us a picture of the SN on the bottom of the PC.

Here are possible solutions:

①Please repeatedly press delete key as soon as you turn on the PC, go to BIOS. On Save&Exit page, please click Restore defaults, press enter to confirm, then press F4 to save.

②Please press delete key as soon as you restart the PC, so that you can go to BIOS. Then go to boot page, set SSD as the first option.

③Please take out the SSD and reset it securely.

④Please reinstall the system. We will send you the file after we get the SN picture.

Oleg

Hi,

Thanks very much for your reply. Attached is the photo of the SN from the bottom of the PC whose SSD went bad. Image description

We have since replaced the SSD but have no idea how to re-install anything on it. The new SSD is recognized in the bios.

Looking forward to your reply.

support1

Oleg

Hi there,

Here is the image https://mega.nz/file/S7Y1HIia#ol0WufFCcmwPnVphjkw0FMyEJG6-osoHFK0rCjO_A5Y
Here is the picture tutorial https://mega.nz/file/KjZHyIqB#0EEVnG_1fWYCq_qL7GUYFGuD7nKqlV8FZWu78SVGXS4
Here is the Video tutorial https://mega.nz/file/rjw3DLjB#oCO056vM5R3bB2f1n9Kqj9aTF7eHDqGsmVghNekhsP4

Oleg

Thank you very much for the excellent instructions and files. It took us nearly two days to download the main file from Mega, but we finally did it, and the instructions worked well. The weird thing is that Windows-10 gets installed, so I’m assuming it will then prompt us to upgrade to Windows-11. I will update on the progress as we go through this - thanks again!

Quick question: We just got a call that another customer’s machine had exactly the same problem (failed SSD). If we replace the SSD with a new one, can we use the same instructions/files from above or we need to send you the serial #'s again? Thank you..

Oleg

PROBLEM: We celebrated too early….after going through all of the above, we got Windows-11 but it is NOT ACTIVATED. How do we activate it?

support1

Oleg Yes, you can use the same file and tutorial for the same item model

Oleg Hi there,

Please check your private message about the activation code

Oleg

Thank you very much, the key worked perfectly.

In regards to the other machine that is coming back from the customer can we use the same key or do we need to send you the photo of the serial number?

Thank you,
Oleg

support1

Oleg Please send us a picture of the SN of the PC, we will send you the correct key.

Oleg

Sure, sorry for delay, here is the SN of the bad PC.
Image description

Oleg

We have inserted a new SSD and are getting this red screen… Image description

support1

Oleg Hi there,

Please make sure that the image files are in the root directory of the USB flash drive.