Hi, there
please go to save & exit page , and reset the BIOS .
see if that works .

And Please try some solutions here : 

  1. Check if Linux recognizes the audio device:
    Use the following commands to check if the system correctly recognizes the audio device:
    aplay -l
    lspci | grep -i audio

  2. Update ALSA drivers:
    Run the following command in the terminal to update or reinstall ALSA drivers:
    sudo apt-get update && sudo apt-get install –reinstall alsa-base alsa-utils

  3. Update PulseAudio:
    Try updating or reinstalling PulseAudio by running the following command:
    sudo apt-get install –reinstall pulseaudio

    8 days later

    Hello Beelink. I received my SER8 this week, and the BIOS info is:
    HPT.8xxx.SER8.V029.P8C0M0C15.07.Link
    Audio output is extremely low (quiet), after a fresh Arch Linux install, as if it is 10% volume (even if I have it at 100%, or even 150%). Bluetooth speaker works fine, so audio system is working.
    Will there be a new BIOS to rectify this?
    I have even tried realtek-firmware, but no change, and have tried both audio jacks, and different speaker/headphones. Thank you.

      a month later

      support4

      Hi,

      Thank you for the suggestions. I followed the steps you provided, including resetting the BIOS and checking the audio device recognition, but unfortunately, that didn’t resolve the issue.

      I also tried updating ALSA drivers and PulseAudio as suggested, but still no luck.

      Any further troubleshooting steps would be appreciated. Thanks again for your help!

      Best regards

        Mockimok Updating doesn’t work - I’m running latest Arch with a BeeLink SER8 8745, and having followed their instructions, there is no change. The only way around it is to use a USB-to-audio-jack converter, which is at least a cheap alternative until either BeeLink fix their BIOS, or Linux updates its drivers. Unfortunatley, it doesn’t seem that BeeLink are actually trying out their instructions before advising customers to follow them. Btw, I’m using Pipewire, so it isn’t the audio system that makes any difference either.

          DavidJo It’s odd my original reply to this thread (back at the end of Nov) was never approved.
          I contacted Beelink support directly, and they advised to reset the BIOS, even installing Windows (and we know the result of this already) and downloading drivers from kernel.org! As I said, I have a dongle workaround, but it would be good to have this resolved properly.
          Here it is:
          Hello Beelink. I received my SER8 this week, and the BIOS info is:
          HPT.8xxx.SER8.V029.P8C0M0C15.07.Link
          Audio output is extremely low (quiet), after a fresh Arch Linux install, as if it is 10% volume (even if I have it at 100%, or even 150%). Bluetooth speaker works fine, so audio system is working.
          Will there be a new BIOS to rectify this?
          I have even tried realtek-firmware, but no change, and have tried both audio jacks, and different speaker/headphones. Thank you.

            DavidJo
            Hi there
            please wait for our next BIOS update.
            may i know if that happens in windows system ?

              support4 Yes, an updated BIOS would be great. Could you please notify me when it becomes available? Thank you.

              I do not personally know if Windows suffers from t his issue, but the original poster indicates it does (“when I boot into Windows, everything works fine if I install the appropriate drivers”), but is overcome by a new driver. My actual issue is not that it doesn’t work at all, but the sound level is extremely low (as if the volume was 10%). This has been noted by other people as well.

                DavidJo
                Hi there
                Currently we are working on it .
                Please try some solutions here : 

                1. Adjust ALSA Volume
                  On Arch Linux, you can still use alsamixer to adjust the ALSA volume:

                Open the terminal and enter the following command:
                bash
                alsamixer
                Use the left and right arrow keys to select different volume control items (such as Master, PCM, etc.), and use the up and down arrow keys to adjust the volume.
                Make sure no volume item is muted (muted items will show as “MM”). If an item is muted, press the M key to unmute it.
                After adjusting, press Esc to exit alsamixer.

                1. Check PulseAudio Configuration
                  If you are using PulseAudio, you can check and adjust its settings.

                Open the terminal and restart PulseAudio:
                bash
                pulseaudio -k
                pulseaudio –start
                Install and use pavucontrol (PulseAudio Volume Control) to adjust the volume and device settings:
                bash
                sudo pacman -S pavucontrol
                After installation, run pavucontrol and make sure the volume settings are correct and not set too low.

                1. Install and Update Audio Drivers
                  On Arch Linux, you can install or update the audio drivers using the following commands:

                Install ALSA drivers:

                bash
                sudo pacman -S alsa-utils alsa-lib
                Install PulseAudio (if it’s not already installed):

                bash
                sudo pacman -S pulseaudio
                If you’re using Intel or Realtek audio chips, ALSA and PulseAudio should generally support them. You can ensure all packages are up-to-date by running:

                bash
                sudo pacman -Syu

                1. Check System Logs
                  If the issue persists after adjusting the volume, you can check the system logs for any audio-related error messages:

                bash
                dmesg | grep audio

                1. Check Other Audio Tools
                  If your system uses other audio management tools (such as jack or pipewire), you may need to check their configurations.

                On Arch, Pipewire is also a popular audio system that is replacing PulseAudio. You can check if it’s installed and properly configured.

                Install Pipewire (if you want to use it):

                bash
                sudo pacman -S pipewire pipewire-pulse pipewire-alsa
                Enable the Pipewire service:

                bash
                sudo systemctl enable –now pipewire

                DavidJo I’m also running Arch. I’ve had this exact same issue and have spent several hours on it. I’ve come to the conclusion that it won’t get fixed until they release a new firmware version in the repos or beelink puts out a bios fix. Pretty sad that a audio jack won’t work at this day and age. no matter how high I turn my volume up I only get about 6% volume. Right now I’m using a bluetooth speaker so I at least have sound. I haven’t tried the DP port audio connection yet so who knows if that even works.

                  DavidJo

                  Hello,

                  There is no new BIOS version update yet. If there is an update, we will notify you here.

                  Best regards!
                  Wendy
                  Customer Support

                    • #13

                    Re: Audio Issue -

                    Could someone please verify if this problem exists only in Linux or it is also seen in Windows 11? I just ordered my 8845HS so just wanted to make sure what issues I should be prepared for. Such a pity because my 7840HS worked right out of the box like a dream.

                      support6 The real question is, will the audio jack issue be fixed in the next bios version update?

                      Thanks!

                        Illi I am dual booting Windows 11 and Linux Mint. I am just using a set of headphones in the rear 3.5mm jack.

                        In Linux Mint I have never heard the least little bit of sound.

                        In Windows 11 the sound works fine without updating any drivers or anything. It just works. Based on the way you asked your question I assume you’ll be using Windows and I think you’ll be fine.

                          dpilot83

                          Just updating my recent comment. I do have sound in Linux Mint. I had just been too afraid to turn it all the way up earlier in order to be able to hear it.

                          When I turn it all the way up I can hear it in my headphones. I estimate it to be coming across at about 15% of the volume level that it should come out at.

                          So basically I’m in the same boat as the Arch guys.

                          support4 I think most people on this post are wanting a fix for “LINUX” sound issues. We are hoping for a bios update in the NEAR future so we can actually use this device. Little to no sound at all through the Aux 3.5 jacks. Please keep us updated on the fix for “LINUX”.

                          Thank you!

                          • #19

                          support4 Unfortunately, it did not work for me. This is what I got:

                          C:\Windows\System32>pnputil -a “C:\Users****\Downloads\Audio_9702_UAD_2024_0703_1F660202\9702_UAD_2024_0703_1F660202\Realtek\RealtekHSA_334\RealtekHSA.inf” /install
                          Microsoft PnP Utility

                          Processing inf : RealtekHSA.inf
                          Failed to install the driver : No more data is available.

                          Total attempted: 1
                          Number successfully imported: 0

                          pnputil -a “C:\Users****\Downloads\Audio_9702_UAD_2024_0703_1F660202\9702_UAD_2024_0703_1F660202\Realtek\RealtekService_772\RealtekService.inf” /install

                          C:\Windows\System32>pnputil -a “C:\Users****\Downloads\Audio_9702_UAD_2024_0703_1F660202\9702_UAD_2024_0703_1F660202\Realtek\RealtekService_772\RealtekService.inf” /install
                          Microsoft PnP Utility

                          Processing inf : RealtekService.inf
                          Failed to install the driver : No more data is available.

                          Total attempted: 1
                          Number successfully imported: 0

                          Done

                          C:\Windows\System32>pause
                          Press any key to continue . . .

                          Thanks for your feedback. We will let you know if there is a new BIOS.

                          6 days later

                          joehonkey I’m also running Arch and have no sounds issues with pipewire

                            alevfx Hi there
                            thanks for sharing .