GTi12 Ultra Intel USB4 not working.

bomarek

I bought a computer without memory and hard drive. I received a pendrive with my computer from which I installed the system. Everything works fine except USB4, the connection to this connector is not detected, please help. What should I do to make USB4 work? The next problem is that when I want to set my language to Polish, the system is not completely in my language, so I also ask for the latest bios.

support1

bomarek Hi there,

Here is the image https://mega.nz/file/DjAH2brT#NZh2v3KchyFxS2LXASJCklkDsEey9AU7c_grVv4MV6E
Here is the picture tutorial https://mega.nz/file/KjZHyIqB#0EEVnG_1fWYCq_qL7GUYFGuD7nKqlV8FZWu78SVGXS4
Here is the Video tutorial https://mega.nz/file/rjw3DLjB#oCO056vM5R3bB2f1n9Kqj9aTF7eHDqGsmVghNekhsP4

support1

Hi there ,

Please send us a picture of the SN on the bottom of the PC.
About the USB4, please update the chipset driver https://url.bee-link.cn/dCVv

Please press delete key as soon as you turn on the PC, so that you can go to BIOS. Please send us a picture of the Main page.
We will check if you need to update the BIOS.

bomarek

When I install a clean version of Windows 11, I don’t have a fingerprint scanner, I ask for a driver. The link to the driver does not work. Image description

I asked earlier but I did not receive an answer how to change the language to Polish because many elements after changing the language to Polish are in English.

support1

bomarek Hi there,

About the finger print driver, please dowload it here at https://mega.nz/file/mjpU2TpQ#SiVXHJs6U91qRClZG0-q15sFwx-DexU6O-T0RDSiruE
The file ETU813_3.6.2.3_Win11v24H2_WBF_WHQL is the driver you need .

Your BIOS is the latest one.
ABout the language, you can choose in the setting.
The language in the BIOS is in English, it cannot be changed to other language.
If the language for some applications are not Polish, you need to set the language in the applications.

bomarek

When I install your English version and set the Time and language option to Polish in Settings, e.g. the settings remain in the English version.
Is there a way to completely Polonize Windows 11 Pro?

I would like to ask for Windows 11 installation files for my computer, if possible, with the option of choosing to install the system in Polish.

support1

Hi there,

You can go to Microsoft website and reinstall the system.
When installing, you can select the language and edition you want to install of Windows 11
Here is the tutorial https://mega.nz/file/On523Jxa#W3eXHub97k45WKqqS_iyUYrFesdSrxyqQfI3L1n6n7k

bomarek

I know how to download and install Windows from the Microsoft website. I want you to give me a link to download your modified Windows 11 system to the computer I bought. I want to make a new old USB drive because the original one was accidentally deleted.

GTi12

bomarek
I have an Acronis image of the stock windows 11 OS but you will need a LiveDVD to boot and restore it. Let me know if you want it.

bomarek

Thank you for the files.

support1

bomarek It is my pleasure

bomarek

The USB4 connector still does not work properly, anything plugged into this socket works at USB2 speed. When I connect the monitor through this connector with a USB4 cable, the monitor does not display the image, the same cable connected to the Mac Mini M4 displays a 4k 120Hz image. The external drive in the Ugreen CM850 housing works as if it were connected to the USB2 port, while when connected to a Mac Mini it works at full speed of approx. 3 Gbps writing and reading, KC3000 2TB drive. I guess you can afford to buy the components to test the USB4 socket. Please let me know what I should do to connect the computer to the monitor with a USB C cable. I have a Gigabyte M32U 4k monitor.

support1

bomarek Hi there,

We tested with the monitor over USB4 ,it has no problem. The item model of the monitor is ASUS PA328CGV.
Image description

bomarek

Unfortunately, for me it works as in the picture, the image is not displayed when connected to the monitor via USB-C. Mac mini M4 works flawlessly. Is my USB C output damaged? If so, is there a chance for a warranty repair? Image description

support1

bomarek Did you try another USB 4 cable with 40G speed ?

bomarek

Tak

support1

bomarek Did it work before you installed windows 10?

bomarek

Mam Windows 11, nie działało na zainstalowanym system z pendriva jaki otrzymałem z zakupionym komputerem jak i pobranynym systemem ze strony Microsoft

support1

bomarek Hi there,

Please contact our support to send the item back for repair.
Here is our email support-pc@bee-link.com

bomarek

Could you tell me the type of USB 4 cable you used to connect the monitor?