GTi miniPC - No audio after installing Win11 Enterprise 23H2

Jlwynn

After installing my copy of Windows, I lost my audio output device. My microphone works fine after installing the Audio driver/Sanary Audio Manager from the Support GTi folder on the support site. I’ve supplied some Intel and generic audio drivers but nothing has restored functionality so far. In Device manager I see some components without drivers and I imagine those are what I need. Any help would be appreciated.
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support1

Hi there，

Could you please send us a picture of SN on the bottom of the PC ?

Jlwynn

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Jlwynn

I uploaded a photo but it is still pending approval

support1

Hi there,

Here is the driver https://url.bee-link.cn/qwOm

Jlwynn

This is the same driver set as on the support site, which doesn’t seem to recognize the audio hardware at all after installation

support1

Jlwynn Hi there,

Could you please type the SN here ?
The picture is too small to see it clearly.

Jlwynn

Y185H3IF50017

support1

Jlwynn Could you please also send us the numbers under Y185H3IF50017 ?

Jlwynn

GTI14 -L -321TBVK0W64PRO -DP/XA

support1

Jlwynn Hi there,

Sorry, but we don’t have driver for Win11 Enterprise 23H2

Jlwynn

Are there any other versions of your audio driver? I can try anything else you might recommend

support1

Jlwynn Hi there,

Here is the audio driver we have : Realtek ALC897 https://url.bee-link.cn/GN20