- #159
jacknjill101 Hi there,
Could you please go to device manager and roll back the fingerprint driver version to the original one ?
Driver ,Tutorial and FAQ
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- #160
support1 
no biometric sensor is in device manager even hidden ones. There was already a thread about this, seems no solution.
https://bbs.bee-link.com/d/4169-gti14-ultra-fingerprint-reader-stopped-working/15
- #161
Could you please reinstall the system and then install the driver ? Here is the tutorial https://url.bee-link.cn/74zu
Here is the driver https://url.bee-link.cn/dCVv
- #162
I’m having display problems with 2 different SER8 8745HS. To be specific, when I connect 2 monitors to the computer (Display Port and HDMI Port), only the Display port monitor works, but the HDMI port doesn’t.
May I please have the proper drivers needed to use HDMI and Display Port?
Here’s my device(s):
8B.023600834GA0
SN: B87455EG00252
SER8-L-321TBVK0W64PRO-DP/XA
Any assistance is greatly appreciated!
- #163
support1 I reinstalled the OS and followed the instructions, but still no fingerprint sensor showing.
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- #164
jacknjill101 Hi there,
Did you install the finger print driver ETU813_3.6.2.3_Win11v24H2_WBF_WHQL https://url.bee-link.cn/dCVv
artbybart Hi there,
here is the SER8 driver https://url.bee-link.cn/1M4S
- #165
support1 Yes I installed the driver many times. It just says it’s ready for the hardware. You can see in the image there is Unknown usb device with bad descriptor. Look at the link I sent of the other thread, there is no solving this yet.
- #166
jacknjill101 Could you please check the details of the USB device ?what hardware ID is it ?
- #168
Please right click the unknown device to update the fingerprint driver.
- #169
On the other thread the user said it was resolved by automatically pulling latest update, but that search automatically for drivers didn’t work for me.
https://bbs.bee-link.com/d/4169-gti14-ultra-fingerprint-reader-stopped-working/16
- #170
jacknjill101 What if you choose the whole file ETU813_3.6.2.3_Win11v24H2_WBF_WHQL rather than only x64?
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- #171
I would like to thank you for your support.
After making corrections to the operation of the fans thanks to two forum users: “Seri” and “Carlosmeldano”, the computer works very quietly and so far without problems.
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- #172
I tried another way to pick list of available drive and choose the .inf file. The result is no driver for device.
- #173
jacknjill101 Hi there, please go to Windows settings -> Account -> Sign-in Options -> Fingerprint recognition, remove the existing fingerprint and added it again.
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- #174
support1 I’ve already reinstalled the OS like you suggested and never was able to setup a fingerprint.
Only solution to this is that you have an updated bios for the GTI14 Ultra 9 185H. I have the bios ver. T202
- #175
jacknjill101 Hi there, please press Win+R at the same time, then input: gpedit.msc, press enter. Go to Computer Configuration / Administrative Templates / Windows Components / Biometrics / Allow the use of biometrics– then choose enabled, click apply and OK. 
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- #176
support1 Did notfix it. I rebooted and still the same.
- #177
jacknjill101 Please check the hidden device in the device manager to see if there is the biometrics device ? If yes, please right click it to update the driver.
- #178
support1 it’s checked and no biometric device shown. If I didn’t reinstall the OS like you asked me to, it would show in hidden. Now I regret I did that. Should I just send it back?