richard.875
Hello there,
Please send us a picture of the SN on the bottom of the PC.
Please repeatedly press delete key as soon as you turn on the PC, go to BIOS， send us a picture of Main page of the BIOS, we will check if you need to update the BIOS.
Need support, today I reinstall windows 11 pro 24H2 windows isn’t activated
how to activate? my device is beelink eq 12 pro.
Hello to all.
GRK_Trainings Hi ,welcome.
I have a GT1-mini Android Media Device and have a couple of issues
1) The Remote Button Seems to be intermittently sending data as if a button is stuck.
2) GT1 seems to stick in Google Chrome
Looking for a firmware update or any other updates how do I determine my precise GT1-mini model and the various versions of current Firmware etc
I am struggling for 8 hours now someone please help me setup my new Ser 5pro AMD 5800
I am unable to even set it up both my Logitech mouse and keyboard doesn’t connect via Bluetooth or USB tried all ports. What’s the solution ? Does this mean I am given a damaged product ? How can I trust it to work. Please help.
DesiSonic007 Hi there,
Did you go into the system ?
If you just set up the PC, please use wired keyboard and mouse .
After you go into the system , you can connect the wireless keyboard and mouse to the Bluetooth.
If the problem persist, please turn off the PC , unplug the power supply, and put the pin in the CMOS pinhole and press it for about 10 seconds , restart the PC after ten minutes.
Here is the tutorial https://mega.nz/file/XypwTISY#DVT0BsjOgiPkZ-drQaj88JH9Z7f7qpKGP2E3nMHW8ms
Hello I encountered a problem: when switching to the Sleep mode, the computer wakes up after 1-3 minutes. There is no one in the room. No cats. Beelink Mini PC EQ13
alenlena
Hi there,
How did you set up the sleep mode in the power option ?
①Please disable startup in the power option. In Control Panel, click the Power Options.
Select the Choose what the power buttons do.
Uncheck the “Turn on fast startup.”
Click Save the changes.
②Restore Default Power Plan Settings. Open the Control Panel on your PC by clicking on the Start button and by typing “Control Panel” in the search bar. Select “Control Panel” from the list of search results. In the Control Panel, set your viewing mode to “Large icons” and then click on “Power Options.” Find your current power plan and click on “Change plan settings” next to it. On the screen that opens, click on “Restore default settings for this plan.” A prompt will appear asking if you’re sure you want to restore the default settings. Click “Yes” to confirm your action.
③Turn Off Hybrid Sleep Mode. Type “Control Panel” into the search bar on your computer and open the first entry that appears.
Navigate to Hardware and Sound > Power Options > Change plan settings next to your current plan, and then click on the Change advanced power settings link.A small window will appear. Locate the “Sleep” option. Tap on the plus (+) icon next to “Sleep” to expand the set of options.
Click on “Allow Hybrid Sleep” to bring up another drop-down menu. Make sure that both the “On battery” and “Plugged in” options are set to the “Off” setting.Click the Apply button to finalize the changes.
Hi. I did everything as you advised. When switching to sleep mode, the computer falls asleep, the indicator goes out, but after 1-2 minutes the indicator turns on and the computer wakes up…
Hi there,
Please send us a picture of the SN on the bottom of the PC.
① What operating system are you using ?
② Are you using other USB devices besides mouse and keyboard ? If yes, what are they ?
③ Please repeatedly press delete key as soon as you turn on the PC, go to BIOS. Please send us a picture of the Main page, we will check if you need to update the BIOS.
Windows 11 Pro 24H2
Hi there,
Your BIOS is the latest one.
Are you using other USB devices besides mouse and keyboard ? If yes, please unplug them and try it again
Only mouse and keyboard! Microsoft wirelesskeyboard WUG1066/KGR1066
