• SSerli

    • Post #13
    • #13

    DannyBoy7783 No, nothing has happened yet. Beelink doesn’t seem to care.

    I have had further contact with email support. Of course they asked for the firmware and serial number again and then told me that the BIOS is up to date.
    Later I was offered to send the device in for a replacement. In the meantime, I have been in contact with other SER8 users who have confirmed the same error with their devices. An exchange for a new device would therefore not help.

    On 21/02/2025, Beelink released a new BIOS (without a changelog). I installed it on my device without any changes. The problem with the GPIO controller still occurs.

    Dear Beelink developers: Please solve the problem with the GPIO controller ( ACPI\AMDI0030 ).

      Magister
      Hi there
      Thanks for sharing .

        Hey, in your posts you mention testing different driver versions.
        While updating my BIOS today, I noticed that newer versions have also been released:

        amd_chipset_software_7.02.13.148.exe [2025-02-25]
        https://www.amd.com/en/support/downloads/drivers.html/chipsets/laptop-chipsets/amd-ryzen-and-athlon-mobile-chipset.html

        amd-software-adrenalin-edition-25.2.1-win10-win11-feb2025-rdna.exe [2025-02-11]
        https://www.amd.com/en/support/downloads/drivers.html/processors/ryzen/ryzen-8000-series/amd-ryzen-7-8845hs.html

        have you tested them yet?

        I’ll add that I currently have the latest BIOS and the above drivers (+Windows Update @ 100%). I haven’t measured the usage in IDLE, but I’ll have to check it myself - it’s just a matter of taking a box from home to work to measure it in the socket :)

          bakahk

          Thank you very much ! appreciated

            • SSerli

              • Post #18
              • #18

              bakahk This will not solve our problem. You can save yourself the effort of testing the new driver package: A look at the release notes reveals that the GPIO driver has remained the same. “AMD GPIO2 Driver 2.2.0.134 2.2.0.134 No change”

                Thanks for the heads-up! It seems like the new driver package will not be successful since the GPIO driver is not being altered. Thanks for the clarification, and I’ll focus on finding other workarounds instead. Let me know if there’s anything else I can help with!

                  Twinklekapoor
                  Hi there
                  May i know the exact issue you encounter?

                    a month later

                    This is a very concerning thread to read. I am not a Beelink owner but was researching ahead of a possible purchase that I am frankly discouraged from pursuing.

                    The original poster has gone to extraordinary lengths to isolate the problem and present a working solution on behalf of your developers. It is disgraceful that he has received no worthwhile response to his efforts and only a series of boilerplate replies that ignore his details and repeat questions he has answered several times over. I can only imagine his frustration.

                    It seems clear from this evidence that Beelink customers can expect no meaningful support once their money has been extracted for a flawed product.

                      Sn00tie
                      Hi there
                      I am sorry for your experience.
                      but i think his problem has been solved by updating the BIOS and being able to install the drivers.
                      We are improving ourselves for better service.

                      Thanks for your patience and your understanding.

                        Serli
                        You might not answer, but have you managed to fix this issue??
                        This is also the reason I haven’t bought this MiniPC yet. I keep reading from many users that the idle power draw is waaaay too high!

                            Moses
                            Hi there
                            We have BIOS to balance this , and some of users might have many startups or background apps which will cause high power draw.
                            if you shut down unnecessary startups , i am sure it won`t consume much power

                              Moses I understand your decision not to buy the computer with this bug. Unfortunately, I discovered the problem after the purchase. If I had known about it beforehand, I wouldn’t have bought it.

                              No, the problem persists even with the latest BIOS (BIOS version HPT.8xxx.SER8.V029.P8C0M0C15.13.Link, 21.02.2025).
                              Don’t expect any help from Beelink support (except generic babble and ChatGPT replies). They simply don’t care that the device is not working correctly.

                              If you install the correct drivers, the system will never rest and will draw an abnormal amount of power. As I have described several times above.

                              I have now helped myself by manually installing the wrong driver. I don’t know whether this has any negative effects. I haven’t noticed anything yet. However, I do not find this solution ideal.

                                  Serli
                                  Hi there
                                  Sorry for the situation and any inconvenience. 
                                  May i have your task manager picture?
                                  you can close down some unnecessary background startups to save power . this is not the bug .

                                  Powerful PC with certain amount of power consumption is reasonable .
                                  you cant work with the PC with powerful functions but less power ,
                                  i mean what                                  s possible is to work on a PC the least power to support its functions but also saving the power in general.

                                  Image description

                                    5 days later

                                    Ya han encontrado una solución a este problema? Estoy pensando en comprar la ser8 pero saber que persiste con el problema me desanima a hacerlo. Ya han tenido una solución oficial? Gracias

                                      Medic
                                      Here’s the solution：
                                      ①Please update the graphic driver : https://url.bee-link.cn/1M4S
                                      ②Analyze Interrupts
                                      Use Windows Performance Analyzer to identify interrupt sources:
                                      Run wpr.exe -start GeneralProfile -on amdgpio2.sys in Command Prompt.
                                      Reproduce the idle power issue for 5–10 minutes.
                                      Stop the capture with wpr.exe -stop power.etl.
                                      Open power.etl in Windows Performance Analyzer to visualize interrupt spikes from amdgpio2.sys.
                                      Test Minimal Hardware Configuration
                                      Disconnect all peripherals (e.g., USB devices, monitors) and test power consumption. If the issue persists, the GPIO controller itself is likely faulty.

                                        Hi there, after we perform a test on SER8 8745 on windows, when the PC is on idle , the consumption is normal. No other USB devices plugged in except the keyboard and mouse, the power consumption is about 12 Watts, here is the video https://mega.nz/file/O7h2hSzZ#GqILBCeqxl2AGNppViXncSApazZ0_xUoRHAs4f_1e1U.

                                        When the PC is on idle with all USB devices plugged in , the power consumption is about 25 Watts, here is the video https://mega.nz/file/amoCDKhQ#-UeuAXj032HLCEHLs-5p-saxkZos5Jo0p7923Fm30Pg