The problem is that my new Beelink Ser8 with Windows unfortunately consumes a lot of power, even when idle on the desktop. My SER8 has the latest BIOS (V029 from 10/23/2024). For the examination I have freshly installed the following OS, with the latest drivers (and the drivers from Beelink as a test), no other devices connected, no programmes open, I measure the following power consumption via Wifi socket when idling in the desktop (i.e. not calibrated, but it is sufficient for estimating the dimensions) Windows 10 1809 LTSC: Power consumption: 28 - 40 watts Windows 11 24H2: Power consumption: 18 - 21 watts Ubuntu 24. 04 LTS Power consumption: 7 - 9 watts Under Windows I observe an abnormally high CPU utilisation due to the “system” process and numerous system interrupts. ‘system’ points to ntoskrnl.exe in the properties. Windows 10 1809 LTSC: CPU load: never below 5% Windows 11 24H2: CPU load: never below 2% I think this is the cause of the excessive power consumption in idle mode. I have investigated the matter further with the Windows Performance Analyser and was able to find out that the high CPU usage of “system” must be related to the following components: ntoskrnl.exe Wdf01000.sys ACPI.sys msgpioclx.sys amdgpio2.sys amdgpio2.sys also causes a lot of interrupts. The problem is the same in Windows 10 and 11. To narrow down the problem, I reinstalled Windows 10 1809 LTSC on the machine without a network. Completely fresh and without any updates, the system then uses around 12W. I then installed each driver manually and offline, while keeping an eye on the task manager and the power measurement. You can install the latest drivers for everything and the system stays at around 12W power consumption and also goes to 0% CPU load when it has nothing to do. …. … Until the AMD GPIO driver (amdgpio2.sys) is installed - then the box starts to rattle around again, doesn’t come to rest and uses 3x as much power. I have tried different versions of the driver - without success. The different versions of amdgpio2.sys only changed the CPU load a little and accordingly the power consumption. Depending on the driver version between 2% and 5%, which corresponds to 18 to 40 watts. However, the basic problem remains. To verify this, I ran the same experiment again with Windows 11 24H2 - with the same result as with Windows 10. Then, by chance/typing error, I gave the device (ACPI\AMDI0030) the amdgpio3.sys, which is actually for AM4 chipsets (ACPI\AMDIF030), and the trouble was over again. I probably just disabled the GPIO controller with the wrong driver. What effect does this have? Which peripherals are connected via this controller in Ser8? It is very likely that it is not the GPIO controller itself but a device connected to it that is causing the problems. It would be important for the Beelink technicians to solve the problem and provide an improved BIOS. The trial with Ubuntu shows that the system is basically capable of running as economically as would be expected with the hardware built in and as comparable systems from other manufacturers do. Beelink should urgently make improvements here. (I don’t seem to be the only customer with the problem of high idle current consumption, in some reviews this was cited as a negative point for the Beelink Ser8)

Hi there, ① Please press delete key as soon as you turn on the PC, so that you can go to BIOS. Please send us a picture of the Main page. We will check if you need to update the BIOS. ②Please go to AMD website and download the auto-detect program.It will update some chipsets and video drivers automatically. It will identify and install appropriate drivers for their AMD hardware. The program works by scanning the user’s system to detect the installed AMD hardware components, such as graphics cards or processors. It then compares the detected hardware information with a database of AMD drivers and software versions.

support1 As I wrote at the beginning of my post, the system already has the latest BIOS (V029 from 10/23/2024, you can click on the link to see the image you want) Of course, I first used the latest AMD Auto-Detect and Install tool (release date 2024-12-05) . I also tested the drivers provided by Beelink , as described above. Since that didn’t work, I tried ALL previous versions of the AMD chipset drivers back to version (3.08.17.735 Release Date 2021-08-23). I also tried the drivers provided by Microsoft for the GPIO controller . Through my tests it is clear beyond doubt that there is a problem with either the GPIO controller (ACPI\AMDI0030), its driver or a peripheral connected to the system through the GPIO controller.

Serli Hello, Could you please send your question to our official after-sales email? This is the address: support-pc@bee-link.com Please send your SN and purchase record again, as well as the link to this forum, so that our customer service colleagues can better check your question. Have a nice day! Best regards! Wendy Customer Support

support6 I wrote the same text to support-pc@bee-link.com already 10 days ago. Unfortunately, nobody at support-pc@bee-link.com has been able to help me so far. Then I was told to adjust the BIOS fan control - I tested it extensively - without success. They asked for the BIOS version again, although it is at the top of my text. Then told me, when I sent them pictures of the BIOS and nameplate again, that I was using the current BIOS - I know that and that is not the question. I haven’t heard anything from Beelink Support for a week now.

Serli Hello, Could you tell me your email address on here? I saw a similar email today, but I’m not sure if it was from you. Have a nice day! Best regards! Wendy Customer Support

support6 No, I will definitely not write my e-mail address in a public forum. How do you make a private message in this forum?

Serli Hi there You can email us here : support-pc@bee-link.com

support4 As I wrote above, I have already done this extensively. So far without getting any help. I have just sent another email with the entire message history and the link to this forum topic. It would be good if a competent employee would read through the entire description and understand the issue in order to solve the problem with the GPIO controller ( ACPI\AMDI0030 ).

Thanks for your reply.Our relevant personnel will get back to you.

Has there been any progress on this issue? Any fixes or developments?

SER8 - Very high power consumption Idle in Windows desktop

Serli

DannyBoy7783 No, nothing has happened yet. Beelink doesn’t seem to care.

I have had further contact with email support. Of course they asked for the firmware and serial number again and then told me that the BIOS is up to date.
Later I was offered to send the device in for a replacement. In the meantime, I have been in contact with other SER8 users who have confirmed the same error with their devices. An exchange for a new device would therefore not help.

On 21/02/2025, Beelink released a new BIOS (without a changelog). I installed it on my device without any changes. The problem with the GPIO controller still occurs.

Dear Beelink developers: Please solve the problem with the GPIO controller ( ACPI\AMDI0030 ).

Magister

Have you try SDIO ? download at https://www.glenn.delahoy.com/snappy-driver-installer-origin/

I always have a usb-sdd drive with all the drivers on it and I update about every month all my windows PC with them, never really had a problem doing this.

support4

Magister
Hi there
Thanks for sharing .

bakahk

Hey, in your posts you mention testing different driver versions.
While updating my BIOS today, I noticed that newer versions have also been released:

amd_chipset_software_7.02.13.148.exe [2025-02-25]
https://www.amd.com/en/support/downloads/drivers.html/chipsets/laptop-chipsets/amd-ryzen-and-athlon-mobile-chipset.html

amd-software-adrenalin-edition-25.2.1-win10-win11-feb2025-rdna.exe [2025-02-11]
https://www.amd.com/en/support/downloads/drivers.html/processors/ryzen/ryzen-8000-series/amd-ryzen-7-8845hs.html

have you tested them yet?

I’ll add that I currently have the latest BIOS and the above drivers (+Windows Update @ 100%). I haven’t measured the usage in IDLE, but I’ll have to check it myself - it’s just a matter of taking a box from home to work to measure it in the socket :)

support4

bakahk

Thank you very much ! appreciated

Serli

bakahk This will not solve our problem. You can save yourself the effort of testing the new driver package: A look at the release notes reveals that the GPIO driver has remained the same. “AMD GPIO2 Driver 2.2.0.134 2.2.0.134 No change”

Twinklekapoor

Thanks for the heads-up! It seems like the new driver package will not be successful since the GPIO driver is not being altered. Thanks for the clarification, and I’ll focus on finding other workarounds instead. Let me know if there’s anything else I can help with!

support4

Twinklekapoor
Hi there
May i know the exact issue you encounter?

Sn00tie

This is a very concerning thread to read. I am not a Beelink owner but was researching ahead of a possible purchase that I am frankly discouraged from pursuing.

The original poster has gone to extraordinary lengths to isolate the problem and present a working solution on behalf of your developers. It is disgraceful that he has received no worthwhile response to his efforts and only a series of boilerplate replies that ignore his details and repeat questions he has answered several times over. I can only imagine his frustration.

It seems clear from this evidence that Beelink customers can expect no meaningful support once their money has been extracted for a flawed product.

support4

Sn00tie
Hi there
I am sorry for your experience.
but i think his problem has been solved by updating the BIOS and being able to install the drivers.
We are improving ourselves for better service.

Thanks for your patience and your understanding.

Moses

Serli
You might not answer, but have you managed to fix this issue??
This is also the reason I haven’t bought this MiniPC yet. I keep reading from many users that the idle power draw is waaaay too high!

support4

Moses
Hi there
We have BIOS to balance this , and some of users might have many startups or background apps which will cause high power draw.
if you shut down unnecessary startups , i am sure it won`t consume much power

Serli

Moses I understand your decision not to buy the computer with this bug. Unfortunately, I discovered the problem after the purchase. If I had known about it beforehand, I wouldn’t have bought it.

No, the problem persists even with the latest BIOS (BIOS version HPT.8xxx.SER8.V029.P8C0M0C15.13.Link, 21.02.2025).
Don’t expect any help from Beelink support (except generic babble and ChatGPT replies). They simply don’t care that the device is not working correctly.

If you install the correct drivers, the system will never rest and will draw an abnormal amount of power. As I have described several times above.

I have now helped myself by manually installing the wrong driver. I don’t know whether this has any negative effects. I haven’t noticed anything yet. However, I do not find this solution ideal.

support4

Serli
Hi there
Sorry for the situation and any inconvenience.
May i have your task manager picture?
you can close down some unnecessary background startups to save power . this is not the bug .

Powerful PC with certain amount of power consumption is reasonable .
you cant work with the PC with powerful functions but less power , i mean whats possible is to work on a PC the least power to support its functions but also saving the power in general.

Image description

Moses

Serli
Thank you for replying!
Just out of curiosity—exactly which wrong driver did you install? I’d like to download it too if I end up buying this MiniPC :) 🙏

Medic

Ya han encontrado una solución a este problema? Estoy pensando en comprar la ser8 pero saber que persiste con el problema me desanima a hacerlo. Ya han tenido una solución oficial? Gracias

support6

Medic
Here’s the solution：
①Please update the graphic driver : https://url.bee-link.cn/1M4S
②Analyze Interrupts
Use Windows Performance Analyzer to identify interrupt sources:
Run wpr.exe -start GeneralProfile -on amdgpio2.sys in Command Prompt.
Reproduce the idle power issue for 5–10 minutes.
Stop the capture with wpr.exe -stop power.etl.
Open power.etl in Windows Performance Analyzer to visualize interrupt spikes from amdgpio2.sys.
Test Minimal Hardware Configuration
Disconnect all peripherals (e.g., USB devices, monitors) and test power consumption. If the issue persists, the GPIO controller itself is likely faulty.

support1

Hi there, after we perform a test on SER8 8745 on windows, when the PC is on idle , the consumption is normal. No other USB devices plugged in except the keyboard and mouse, the power consumption is about 12 Watts, here is the video https://mega.nz/file/O7h2hSzZ#GqILBCeqxl2AGNppViXncSApazZ0_xUoRHAs4f_1e1U.

When the PC is on idle with all USB devices plugged in , the power consumption is about 25 Watts, here is the video https://mega.nz/file/amoCDKhQ#-UeuAXj032HLCEHLs-5p-saxkZos5Jo0p7923Fm30Pg

support7

Moses
If you want to buy ser8745, you can visit our official website for details.https://www.bee-link.com/products/beelink-ser8-8745hs

Here is the driver source for ser8745
Driver:https://url.bee-link.cn/XqOf Tutorial: https://url.bee-link.cn/wEmk

Moses

support7 I want to buy it, but if it’s that high power consumption, especially on idle, then I might pass on this one :(

OP mentioned that the drivers didn’t help, hopefully it will get fixed in the future 🙏

support6

Moses
We understand your choices. We will continue to improve in the future, thank you for your interest and look forward to your future order.

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