GTi14 Ultra Fingerprint reader stopped working

entau

Hi,

After using the fingerprint reader happily for a month, it just stopped working. Windows just asks for my pin without the Windows Hello logo for fingerprint reader.

Device manager also doesn’t show Biometric device like it used to. Downloaded the driver Beelink provided but it’s still the same. Got this error instead:-

Image description

An unknown USB device also appeared in Device Manager. Device Descriptor Request Failed.

Please help

Beejay

entau Did what was proposed by support actually work for you? Doesn’t work for me, with exactly the same symptoms…

support1

Hi there,

Please reinstall the fingerprint driver https://url.bee-link.cn/qwOm, the file name is ETU813_3.6.2.3_Win11v24H2_WBF_WHQL

Beejay

Did as instructed - still not working.

support1

Beejay Do you have the same problem ?
Please go to device manager and uninstall the finger print driver ,then restart the PC . Restall the Finger prince driver.

Beejay

There is also an untraceable “Unknown USB Device (Device Descriptor Request Failed)” error in Device Manager - couldn’t have anything to do with the Fingerprint reader? In Regedit that Device instance path has LocationInformation as ""Port#0004.Hub#0006 - which one is that?
Recent Windows update knocked something over?

support1 I looked for the fingerprint driver but have trouble locating it …

Beejay Found it - had to “Show hidden devices” in DM

Beejay

ok so did as instructed: uninstalled fingerprint driver, rebooted, installed. Rebooted again - no fingerprint reader, no entry for Egis in device manager. Now it seems completely broken - what now?