Beejay
Thank you for sharing your feedback, and I sincerely apologize for the frustration this situation has caused. I completely understand how disruptive reinstalling the system image can be, especially when you rely on your device for productivity. Our goal is to resolve this as efficiently as possible with minimal disruption to your workflow.
To address the fingerprint scanner issue, let’s explore a few targeted troubleshooting steps first:
Driver Check/Update:
Windows updates can sometimes conflict with existing drivers. Let’s verify if the fingerprint sensor driver is up-to-date or reinstall it manually.
Windows Troubleshooter:
The built-in Windows Hardware Troubleshooter might help identify and resolve the issue automatically.
Roll Back the Update (Temporarily):
If the problem started immediately after the update, we can temporarily uninstall the latest Windows update to test if this resolves the issue.
