• HHori

    • Post #1
    • #1

    I using a ser8 8745hs.

    testing on default bios, no lan cable, only wireless setting.

    When It enter sleep mode, It automatically wake from sleep mode when 1-40 minutes later. (ramdomly)

    And In sleep mode, system fan spins and stops repeatedly.

    In system event log, It said waked up by powerbutton. but even if all usb device plugged off this error happend

    If I set Wol off on bios, fan keeps spinning on sleep mode.

    And If I remove ax200 wireless lan card, default bios setting sleep mode works perfect. No wake up from sleep mode.

    What sould I do for solving this problem.

    I try reset my windows, but nothing changed.

    Hi there
    Please send us a picture of SN number and BIOS version .

    So we would be able to know whether it is latest BIOS and send you files accordingly.

    Here`s how to check your BIOS version:

    1. Prese : Win + R ,
    2. Type : msinfo32
    3. Send us the screen.

    or try this
    https://mega.nz/#F!yuISGa4I!s1bQQajKwnsEdzjqq4nopQ 

    • Hori replied to this.

      • HHori

        • Post #3
        • Edited
        • #3

        support4 Image description

        I send you my serial number on private discussion

          The photo you sent is a bit blurry. We can’t tell the model and version yet.
          Please send your relevant information to our after-sales email.support-pc@bee-link.com.

          • Hori replied to this.

            • HHori

              • Post #5
              • #5

              support7 ok I send picture to your email.

                Thanks for your understanding. The relevant personnel will reply to you by email