ser8 8745hs sleep mode issue

Hori

I using a ser8 8745hs.

testing on default bios, no lan cable, only wireless setting.

When It enter sleep mode, It automatically wake from sleep mode when 1-40 minutes later. (ramdomly)

And In sleep mode, system fan spins and stops repeatedly.

In system event log, It said waked up by powerbutton. but even if all usb device plugged off this error happend

If I set Wol off on bios, fan keeps spinning on sleep mode.

And If I remove ax200 wireless lan card, default bios setting sleep mode works perfect. No wake up from sleep mode.

What sould I do for solving this problem.

I try reset my windows, but nothing changed.

support4

Hi there
Please send us a picture of SN number and BIOS version .

So we would be able to know whether it is latest BIOS and send you files accordingly.

Here`s how to check your BIOS version:

Prese : Win + R ,
Type : msinfo32
Send us the screen.

or try this
https://mega.nz/#F!yuISGa4I!s1bQQajKwnsEdzjqq4nopQ

Hori

support4 Image description

I send you my serial number on private discussion

support7

The photo you sent is a bit blurry. We can’t tell the model and version yet.
Please send your relevant information to our after-sales email.support-pc@bee-link.com.

Hori

support7 ok I send picture to your email.

support7

Thanks for your understanding. The relevant personnel will reply to you by email