Hi everyone, new to the forum. Just bought the SER5 Ryzen 7 5850U series. SNY58505DH42144 and its a great PC. Yesterday the bluetooth no longer worked, nothin. Tried everything possible and still nothing. Drivers and windows 11 Pro up to date. The speaker I have been using works on all my other devises. Any suggestions would be appreciated. Thanks R4G

R4G Hi there Please try some solutions here : ① Please go to the device manager to check if there is bluetooth driver, if no, please update the driver. Here is the driver source : https://dr.bee-link.cn/?dir= click the item model , then you can find the related driver. ② Please clear the CMOS. Please turn off the PC , unplug the power supply, and press the CMOS button (or poke the hole of CMOS with a pin) for about 10 seconds . Next, restart the PC after ten minutes. Here is the tutorial https://mega.nz/file/2nIRGaYI#M2aIM2bkOJshrhE8sK8MNiKopfyHlqyjnn86TypZp2w or https://url.bee-link.cn/5FdW ③Please right click the windows–computer management–double click Services–bluetooth–start the service. ④Please right click the windows —setting -troubleshooting —other troubleshooters— bluetooth—run , let the PC diagnose the problem and solve it automatically. ⑤.Please go to the windows terminal (admin) > type in : sfc /scannow > then wait until finished. ⑥.Please try this software https://mega.nz/file/X7hGVZwb#1tA5wEJhxH8BDtKxeB5qS2ZiIEUByAVZoOnzhSf4-Pg or https://url.bee-link.cn/meE5

Hello! Try uninstalling and reinstalling the Bluetooth drivers from Device Manager, and try to run the Windows Bluetooth Troubleshooter. If the problem continues, you can try looking for BIOS updates or resetting the Bluetooth settings.

support4 Thank you, clearing the CMOS did the trick, my Bluetooth is back up. R4G

Bluetooth stopped working

x176R

Just wanted to say that my Bluetooth also stopped working this week, Ser5 Pro. Had no problems up until then. New window updates would resolve it but its back to failing. I will try these steps provided. Thanks.

Edit: My Bluetooth is now working with these steps.

Resetting the CMOS did not help. I ensure to start the services and then ran Bluetooth diagnostics, Despite the troubleshooter being unable to full resolve the issue. The problem seems to be fixed for now.

Thanks!

support6

x176R
If you have any questions in the future, please feel free to let us know.
Have a nice day.

Dex71

Hi, i get always this message in my SER 8: “unable to start the device. (Code 10)”
STATUS_DEVICE_POWER_FAILURE"
I have tried these solutions: uninstall driver, updated it, cleared the CMOS, but nothing changes. I have had this problem since I bought the PC (one month ago)."
If i unistall bluetotth device and reinstall it , after restart it runs. But when i start the pc (maybe one day later) appears again “unable… (code10)..”

Can you help me please?

support6

Dex71
Sorry for the trouble.
Don’t worry, the PC has one-year warranty. Please send us a picture of SN on the bottom of the PC and a picture of the purchase record.
Please also provide a screenshot of the main BIOS page of your machine and we will check if your BIOS needs to be updated.

Dex71

support6
hi i send you what you requested me in this discussion, regarding bluetooth problems:
https://bbs.bee-link.com/d/4370-bluetooth-stopped-working

Image description

Please let me know what i can do
thanks

Dex71

hi i send you what you requested me in this discussion, regarding bluetooth problems:
https://bbs.bee-link.com/d/4370-bluetooth-stopped-working

Image description

Please let me know what i can do
thanks

support7

Dex71 Thanks for your information.The bios file is sent via private message.

Please try click Driver-Roll Back Driver.

Dex71

support7 Hi , i have updated the bios , i will inform you if it will be all ok. At the moment this is the situation:
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support7

Thanks for your reply. May i ask is your Bluetooth working properly?
If you have any questions during the use of the machine, please feel free to contact us. Have a nice day!

Dex71

Hi, i still have the same problem:
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support4

Dex71

Hi there
Please take off the cover and take out the the Wifi card and reseat it after 10 mins

Dex71

support4 Hi, i did as you said: at the moment it works fine, i’ll let you know if it works definitively fine…i hope it!

support7

I’m glad to hear this news.
If you have any questions during the use of the machine, please feel free to contact us. Have a nice day!

Dex71

it worked for a few days , now i have the same problem:
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support10

Dex71

Hello there,

It is suggested that you can contact our after-sales service email: support-pc@bee-link.com

We can apply for a new network card for you within the warranty period to try to solve the problem.

Have a nice day!