Hi everyone, new to the forum. Just bought the SER5 Ryzen 7 5850U series. SNY58505DH42144 and its a great PC. Yesterday the bluetooth no longer worked, nothin. Tried everything possible and still nothing. Drivers and windows 11 Pro up to date. The speaker I have been using works on all my other devises. Any suggestions would be appreciated. Thanks R4G

Hello! Try uninstalling and reinstalling the Bluetooth drivers from Device Manager, and try to run the Windows Bluetooth Troubleshooter. If the problem continues, you can try looking for BIOS updates or resetting the Bluetooth settings.

support4 Thank you, clearing the CMOS did the trick, my Bluetooth is back up. R4G

R4G Hello there, You are very welcome, my friend. If you have any questions in the future, please feel free to let us know. Have a nice day. Best regards! Yue Customer Support

Just wanted to say that my Bluetooth also stopped working this week, Ser5 Pro. Had no problems up until then. New window updates would resolve it but its back to failing. I will try these steps provided. Thanks. Edit: My Bluetooth is now working with these steps. Resetting the CMOS did not help. I ensure to start the services and then ran Bluetooth diagnostics, Despite the troubleshooter being unable to full resolve the issue. The problem seems to be fixed for now. Thanks!

x176R If you have any questions in the future, please feel free to let us know. Have a nice day.

Hi, i get always this message in my SER 8: “unable to start the device. (Code 10)” STATUS_DEVICE_POWER_FAILURE" I have tried these solutions: uninstall driver, updated it, cleared the CMOS, but nothing changes. I have had this problem since I bought the PC (one month ago)." If i unistall bluetotth device and reinstall it , after restart it runs. But when i start the pc (maybe one day later) appears again “unable… (code10)..” Can you help me please?

Bluetooth stopped working

support6

Dex71
Sorry for the trouble.
Don’t worry, the PC has one-year warranty. Please send us a picture of SN on the bottom of the PC and a picture of the purchase record.
Please also provide a screenshot of the main BIOS page of your machine and we will check if your BIOS needs to be updated.

Dex71

support6
hi i send you what you requested me in this discussion, regarding bluetooth problems:
https://bbs.bee-link.com/d/4370-bluetooth-stopped-working

Image description

Please let me know what i can do
thanks

Dex71

hi i send you what you requested me in this discussion, regarding bluetooth problems:
https://bbs.bee-link.com/d/4370-bluetooth-stopped-working

Image description

Please let me know what i can do
thanks

support7

Dex71 Thanks for your information.The bios file is sent via private message.

Please try click Driver-Roll Back Driver.

Dex71

support7 Hi , i have updated the bios , i will inform you if it will be all ok. At the moment this is the situation:
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support7

Thanks for your reply. May i ask is your Bluetooth working properly?
If you have any questions during the use of the machine, please feel free to contact us. Have a nice day!

Dex71

Hi, i still have the same problem:
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support4

Dex71

Hi there
Please take off the cover and take out the the Wifi card and reseat it after 10 mins

Dex71

support4 Hi, i did as you said: at the moment it works fine, i’ll let you know if it works definitively fine…i hope it!

support7

I’m glad to hear this news.
If you have any questions during the use of the machine, please feel free to contact us. Have a nice day!

Dex71

it worked for a few days , now i have the same problem:
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support10

Dex71

Hello there,

It is suggested that you can contact our after-sales service email: support-pc@bee-link.com

We can apply for a new network card for you within the warranty period to try to solve the problem.

Have a nice day!

master_shortz

Dex71 I have this bluetooth problem as well. Did you get a fix for it?

Dex71

support10
I received the new card in may, I tested it for a couple of months but the result is always the same, most of the time it doesn’t work. I understand it as soon as the PC is turned on, if the Bluetooth works from the startup, then it works without any problems (until I turn off the computer). Unfortunately, when I turn on the PC, the Bluetooth often does not turn on. I put the original card on another mini PC (Tbao brand) and it works regularly. I don’t know if the problem could be the motherboard or if the Intel Bluetooth card is not compatible. Does anyone replaced the original card with another brand?
thank you

wsta

I have the same problem. To re-seat that chipset, can you share a video, or instructions with photos? I have new SER8 I think has the AX200 chipset. Thank you!

I bought one a couple months ago and the bluetooth was dead. Amazon sent a replacement, bluetooth was great for 2
AI thinks you have a bad batch of PCs. I tried the latest driver from Intel.

support7

wsta

Please send us a picture of SN on the bottom of the PC .
We will give you the corresponding driver according to your SN number.

Carlos

Saludos equipo de Beelink.

Tengo un problema con mi bluetooth (Adjunto imagen) mi equipo es Beelink SER5 Pro Mini PC Si pudieran ayudarme a solucionar dicho problema.
Image description

Agradezco su pronta respuesta y muchas gracias por su atención. Saludos desde México.
Carlos Rodriguez.

support6

Carlos
Please send us a picture of SN on the bottom of the PC.
Here are the possible solutions :

① Please clear the CMOS. Please turn off the PC , unplug the power supply, and press the CMOS button (or poke the hole of CMOS with a pin) for about 10 seconds . Next, restart the PC after ten minutes. Here is the tutorial [ https://mega.nz/file/2nIRGaYI#M2aIM2bkOJshrhE8sK8MNiKopfyHlqyjnn86TypZp2w] or [https://url.bee-link.cn/5FdW]

② Please go to the device manager to check if there is bluetooth driver, if no, please update the driver. Here is the driver source :[https://url.bee-link.cn/SzSO]. Here is the tutorial of updating the driver : https://buildin.ai/50c2dee7-dcde-4707-97d8-dc7eac84a4eb

③ Please right click the windows–computer management–double click Services–bluetooth–start the service.

④ Please right click the windows —setting -troubleshooting —other troubleshooters— bluetooth—run , let the PC diagnose the problem and solve it automatically.

⑤ Please go to the windows terminal (admin) > type in : sfc /scannow > then wait until finished.

⑥ Please try this software [https://mega.nz/file/X7hGVZwb#1tA5wEJhxH8BDtKxeB5qS2ZiIEUByAVZoOnzhSf4-Pg] or [https://url.bee-link.cn/meE5]

pat2187

We have around 80 SER5s in service at our location and for remote users. I have had this “unable to start the device. (Code 10)”
STATUS_DEVICE_POWER_FAILURE" for the Bluetooth device on systems impact several PCs since the start of this year when I joined the organization. So far I have been fortunate where I can remove the device from Device Manager, not checking the box for uninstall driver, and then search for changes. I almost always have to remove once, close Device Manager, repeat the process and on the second go around the Bluetooth device shows up again with all sub-devices appearing. I started recently tracking the failures in hopes of remediation but only recently located BIOS support files from Beelink. The BIOS versions that have had failures are 5800H602, 5800H502, and SER5H512 with limited sampling.

support7

Sorry for the inconvenience.

May i ask which version of BIOS did you update? Is your machine’s Bluetooth function working properly now?

libspero3

Hi Guys,

I am having exactly the same problem as Dex71 with the following bluetooth message:

“unable to start the device. (Code 10)”
STATUS_DEVICE_POWER_FAILURE"

I managed to fix it once by restarting the drivers but that doesn’t work any more. The computer is just inside warranty still, is this a hardware problem and do I need a new bluetooth receiver ?

This is a:
SER7-E-321TBVK0W64PRO-DP/XA
SN: Y78404GF20237

Any advice appreciated

Libs

support4

libspero3
Hi there
Please try CMOS
CLR CMOS
First, please unplug the power supply and HDMI cable.
Secondly, Please hit the “CLR CMOS” button/hole for about 10 seconds.
For some models the CMOS hole could be in the Audio port .
Please wait until 10 minutes later (THIS IS VERY IMPORTANT),
Then plug the power supply and HDMI cable back in, turn on the PC again,
once turn on the PC, you will need more than one minute to wait for the PC to enter the system.
See if it works. Please try few more times.

libspero3

support4

Thanks Support4, appreciate your help.

This seems to have worked for now.. can you tell me is it a permanent fix or will I have to keep doing this ?

If the latter, will there be a longer term fix like a Bios / software upgrade ?