Linux Not Working At All on GTi14

support1

Hi there,

Could you please offer us your BIOS version ?

Please press delete key as soon as you turn on the PC, so that you can go to BIOS. Please send us a picture of the Main page.
We will check if you need to update the BIOS.

Hankydooodle

support1 Hi, I am on the latest bios for my device (or so I believe as it was provided via email by support). I have taken your advice and tried to install Ubuntu 23 as you advised and I have not only run into errors, but they seem bios related. Please see my attached screenshots. Whenever I install any version of Linux, some version of this screen is shown and I cannot understand what it means but I assume it is a bios related issue that needs to be sorted.

Image description

Hankydooodle

@support1 someone needs to explain why Bazzite and other distros can’t be installed. I received any email from support, with minimal information, saying Bazzite and Linux can’t be installed but no reason as to why. Can you comment on this?

support1

Hankydooodle Hi there, our R&D are working on it. We tested some PC, all of them work fine with linux 24.10, just a PC returned from a client cannot install linux 24.10 . If any updates, we will let you know.

pablo-p

support1
what you exactly tested?. The configuration with bios T202 certainly do not work with ubuntu 24.10 . Is not just one PC, it’s multiple people reporting the same. You can install it, it boots (most of the times), but constantly freeze after some usage (could be 10 minutes or 2 hours). Its unusable.

Leeroy_Jenkins

So it appears there is not a fix for this issue. I will be requesting a return. Linux is my primary OS of choice and if there is no fix for this firmware issue then I not only wasted my time but a hell of a lot of money.

I would like a link to the Windows installation image so I can return it in it original state.

You should label your products as “DOES NOT SUPPORT LINUX” . It is bad form to sell a system (basically a Intel laptop in a box) that SHOULD support Linux out of the box but can’t. It is misleading to consumers of your product to not specifically state the necessary OS requirements.

Even the simplest of systems, Raspberry Pi for example, run Linux without any issues like this.
So very disappointed as I had high hope for this setup.

support1

Dear customer,
We sincerely apologize for the inconvenience and frustration you’ve experienced with the Ubuntu 24.10 compatibility issue on our product. We understand how crucial it is for you to have a reliable Linux operating system, and we take your feedback very seriously.
Our R&D team is actively working on this problem. They are fully aware of the reports from multiple users, including yourself, about the freezing issues after using Ubuntu 24.10 on the configuration with BIOS T202. We are committed to doing our best to find a solution to this problem, but it will take some time as we need to thoroughly test and verify any potential fixes to ensure they don’t cause other issues.
We would like to assure you that we are dedicated to providing a product that meets your expectations.

Here is the image https://mega.nz/file/SzJjya4I#NBfO0ktE-WC5L9WBWvj2Ds1wu9jamFpwbPBDk4V95wo if you want to reinstall the windows 11 PRO. Here is the picture tutorial https://mega.nz/file/KjZHyIqB#0EEVnG_1fWYCq_qL7GUYFGuD7nKqlV8FZWu78SVGXS4
Here is the Video tutorial https://mega.nz/file/rjw3DLjB#oCO056vM5R3bB2f1n9Kqj9aTF7eHDqGsmVghNekhsP4

We know that you’ve invested your time and money in our product, and we don’t want you to feel that it’s been wasted We truly appreciate your patience and understanding during this process. Please give us some time, and we will keep you updated on our progress. Thank you.

Leeroy_Jenkins

support1 I would also like make sure that you aware that it is ANY distribution/version of Linux, not just Ubuntu.

Not even Bazzite, Mint, RedHat, Fedora, Debian, etc. that will run without freezing issues. In some cases you cannot even get the OS to install.

support1

Leeroy_Jenkins
Hi there,
We are aware of it. Our R&D is still working on it.

support1

Hi all,

Update：

After our R&D test the linux for a few days, currently we can run Linux without issue.
Here are two version of BIOS to update, please check your current BIOS version before you update it.

①For the Version 1 original version T101-106, please update to T108 :

Please update the BIOS https://mega.nz/file/b6IQxSbS#2rwEj8n3LvYG74J_DD5P8vTt5-q5v8LEl-ScSsguPTA
Here is the tutorial https://mega.nz/file/bnQiiIDL#E2aEqr7WSNlLL3i_ElB7IYAhpN3jJYz6tN5DXlRIUjc

②For the Version 2 original version T201, please update to T202（If your current version is T202, please also update it） :

Please update the BIOS https://mega.nz/file/G2BnRAJS#0mEHcw3aGfiG-OFzcQsIgZlqCWaGZXD6CWTIxdxeUrU
Here is the tutorial https://mega.nz/file/e6oDibjL#vgQSt7MbC9DvhgHFzE_nTDNARS4wQM_bDarOp9_ar8E

pablo-p

support1 thanks, will try to do it during the weekend and confirm back how it went

support1

pablo-p Hi there,

Does it work fine after you update the BIOS?

pablo-p

support1
hi, I haven’t had time to try it fully, but yesterday did work with it for _4hs without hitting any crash, so while I’m not sure if it’s fully solved it’s for sure an improvement!. I’ll post back after a couple days of daily use

RGerke

What About with a new Bios with GTi12 ?

support1

RGerke Hi there,

Please PM me for the BIOS.

support1

pablo-p Hi there， thanks for your update. Keep in touch.

pablo-p

support1
ok I confirm!, did use it for an entire day and didn’t had any problem, so the issue seems solved indeed, thanks for getting R&D team involved on this, they were pretty fast to come with a BIOS update once they looked into it.

If it’s possible to share, would love to know what was the problem that was fixed. Just out of curiosity.

support1

pablo-p Hi there, thanks for your feedback.
We will confirm with our R&D about the cause of the problem.

support1

Hi all,

Updates:

①For the Version 1 original version T101-106, please update to T110 :

Please update the BIOS https://url.bee-link.cn/2tV3,
Here is the tutorial https://url.bee-link.cn/rP6Y

②For the Version 2 original version T201, please update to T204 :

Here is the BIOS https://url.bee-link.cn/K4jB
Here is the tutorial https://url.bee-link.cn/I6Lj

ajl Please update to T204

pablo-p We updated the ME firmware,in order to fix the system stability.

ajl

I applied T202 to my GTi14, and it now appears to be stable (Proxmox 8.3), but one of the LAN ports has disappeared, and no longer shows up in either dmesg, or lspci. Any ideas how to get it back?