Hi! I bought this mini PC in July 2024. I have been having this problem the past 2 months. Each time I boot up the mini PC, it does not detect the bluetooth devices (both Logitech keyboard [K780] and mouse [M590]). I had to re-start before these devices are recognised. I have re-installed Windows 11 twice (clean install) and downloaded the drivers from Logitech and AMD. None worked. I hope you can advise how this can be resolved. Thank you.

Gerry Hi there Here are the possible solutions : ① Please go to the device manager to check if there is bluetooth driver, if no, please update the driver. Here is the driver source : https://dr.bee-link.cn/?dir= click the item model , then you can find the related driver. ② Please clear the CMOS. Please turn off the PC , unplug the power supply, and press the CMOS button (or poke the hole of CMOS with a pin) for about 10 seconds . Next, restart the PC after ten minutes. Here is the tutorial https://mega.nz/file/2nIRGaYI#M2aIM2bkOJshrhE8sK8MNiKopfyHlqyjnn86TypZp2w or https://url.bee-link.cn/5FdW ③Please right click the windows–computer management–double click Services–bluetooth–start the service. ④Please right click the windows —setting -troubleshooting —other troubleshooters— bluetooth—run , let the PC diagnose the problem and solve it automatically. ⑤.Please go to the windows terminal (admin) > type in : sfc /scannow > then wait until finished. ⑥.Please try this software https://mega.nz/file/X7hGVZwb#1tA5wEJhxH8BDtKxeB5qS2ZiIEUByAVZoOnzhSf4-Pg or https://url.bee-link.cn/meE5

I’ve had the same problem, mouse not detected , now i have installed intel drivers 23.120.0.4 , at the moment it is all ok, i hope it will be ok forever :) bye

support4 Hi, actually, I have tried all these before I posted my question. Disappointed with this mini PC. [unknown] Hi, thanks for your advice. I have installed it. Hopefully it will not occur again. The funny thing is that it happens only on the 1st boot up of the day. If I were to shutdown and re-boot the PC a few minutes/hours later, the mouse is detected. Only fails when I boot up the 1st time every day. Thanks again for taking the time to share your experience. [unknown] Hi, thanks for your advice. I have installed it. Hopefully it will not occur again. The funny thing is that it happens only on the 1st boot up of the day. If I were to shutdown and re-boot the PC a few minutes/hours later, the mouse is detected. Only fails when I boot up the 1st time every day. Thanks again for taking the time to share your experience. [unknown] Hi, thanks for your advice. I have installed it. Hopefully it will not occur again. The funny thing is that it happens only on the 1st boot up of the day. If I were to shutdown and re-boot the PC a few minutes/hours later, the mouse is detected. Only fails when I boot up the 1st time every day. Thanks again for taking the time to share your experience.

Gerry Please go to AMD website and download the auto-detect program.It will update some chipsets and video drivers automatically. It will identify and install appropriate drivers for their AMD hardware. The program works by scanning the user’s system to detect the installed AMD hardware components, such as graphics cards or processors. It then compares the detected hardware information with a database of AMD drivers and software versions.

Hi. Unfortunately, all the suggested steps above did not work for me. Any other tips that may solve the BT issue? Just a reminder, the BT doesn’t work only when I boot up my PC in the morning (new day). If I were to shut it down and boot up again after a few hours within the same day, the BT recognises my devices - no issue. But the issue resurface when I boot up the next day.

I had this problem on gaming laptops before as well, it is caused by Windows not loading all drivers that it should before bootup. The fix to this is always to: Type msconfig in windows search and open up System Configuration then navigate to boot tab and change the timeout to a higher number, which newer faster devices you will have to experiment with this to find the optimal seconds so all drivers will boot properly on bootup, used to be 40-60 seconds was best. In the same boot tab open advanced options and click on check box next to number of processors and make to select the max number as this will make sure all your cpu cores bootup on Windows startup, click okay then click apply and okay to save all the changes and restart your device when the popup pops up to activate it. Disable windows “Fast Startup” it should be in your power options settings, if it isn’t then type in windows search control panel, open it up and navigate to hardware and sound>power options and on the top left underneath control panel home click on choose what the power button does and then click on change settings that are unavailable and it will allow you to uncheck the box of fast startup, if you don’t see see fast startup in here it is usually that fast startup isnt an option on your device or it could be disabled by default or it could even be hidden, one fix I see to have it show up is open command prompt as an admin and type: powercfg /hibernate on If for whatever reason you want to disable it again, just type off instead of on at the end.

AceMan2k Hi, thanks for taking the time to respond to my issue. I have been away last month so I didn’t get to experiment with your suggestions until now. Unfortunately, they don’t work for me. I have even set it to 80 seconds timeout, at maximum processors. Sigh. Nonetheless, I appreciate your time. Beelink Support: What else can I do to resolve this issue? I am trying very hard to be patient here. Thank you.

Gerry Hello Gerry, It is suggested that you can contact our after-sales email—— support-pc@bee-link.com . Let’s apply for a new Bluetooth network card for you to try and see if it can solve the problem. How about that? Have a nice day!

SER8 8845 - unable to detect bluetooth devices on boot up

Jan

Hi,

here is the picture of the SN.

Image description

Best regards

Jan

Hi again,

i tried all of the possible solutions. But the problem still exists. After the first boot each day the BT is not working (Code 43).
I can deactivate the driver and after reactivating it is working. But i have to connect a USB Mouse and keyboard to do so. Still not the right solution.

Image description

support7

Sorry for the trouble.May i ask have you tried the measures we provided?
Please try click Driver-Roll Back Driver

Jan

As mentioned in the post before. I tried all the possible solutions. Nothing worked.
I even tried a reinstall of the OS. The problem still exists.

This is logged in the system log files at startup:

A command sent to the adapter has exceeded the time limit. The adapter has not responded. (twice)

And then:

The local Bluetooth adapter has failed for an unknown reason and is not being used. The driver has been unloaded.

support7

Sorry for the trouble.Please try to plug and unplug the network card: https://url.bee-link.cn/sF2l

If it doesn’t work, please try to contact the after-sales email ：support-pc@bee-link.com. We will apply for a new network card for you.

Jan

It seems to work now. I disabled the “Fast Boot” in the Bios.

f1oren

Jan Hi, is it still ok for the Bluetooth with Fast Boot disable? I’m also experiencing this intermittent Bluetooth issue, especially after waking from sleep. It’s very frustrating when using a Bluetooth mouse and keyboard — this is my only complaint about this mini PC, which I otherwise really like.

@support7 is a fix planned?

support7

Great to hear that, thanks for your feedback
If you have any questions during the use of the machine, please feel free to contact us. Have a nice day!

support6

f1oren
Please try disabling fastboot as well to see if it works on your machine.
Did you try the solution we provided in the above reply? You can try it to see if it works on your machine.
I will report back to the relevant staff about the problem you described and we will work on it.

Jan

Sorry to hear that, i must admit that it’s not working for me. I fixed the problem by using an external BT dongle. The build in BT is disabled every few days and i’m sick of it. So i use the external BT USB Dongle.

keepcoding

I have the same issue with my SER8 8745HS. The behaviour is as follows:
When I plug in the power supply and boot the computer right up, everything works fine. However, if I wait a few minutes before pressing the power button, the Bluetooth device (and WiFi) is not working.
As @Jan mentioned, a USB mouse or keyboard is then required to manually disable and re-enable the WiFi/BT card in the device manager to make it work. Another alternative is to simply reboot the machine.
For now, I have the power button set up in such a way that it shuts down the computer when I press it. This way, I can at least reboot the PC without attaching a USB mouse.
A bit annoying, would really like to know why this happens…

support4

keepcoding
Hi there
Please try and re-seat the wifi card inside 15 mins after plugging off .
See if that works normal.

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