yohomama
Hello there,
I have sent the lastest BIOS file for you, please check your PM.
Here is the tutorial of checking the TPM in the system: Right-click ‘start’ > Computer Management > Device Manager > Security Devices.
Please check the TPM2.0 model in the system, and then we can help you better.
@beelink junk
Hello there,
We are very sorry, but our product may not have brought you a very good experience.
May I ask which country you are in at present?
If the solutions we provided don’t work, we suggest you consider sending the machine back for paid repair or having it repaired at your local repair shop.
We provide the information of the after-sales email address to facilitate your communication for sending the machine back for paid repair.
Have a nice day!
@DevonGuy
Hello there,
Please repeatedly press delete key as soon as you turn on the PC, go to BIOS.
Please send us a picture of the Main page, we will check if you need to update the BIOS.
Have a nice day!