I got my ser5 5800H, everytime i restarting the bluetooth always in trouble. i neet to enable or disable before it works normally, is that related with driver problem or BIOS problem?

    Baba I’m not support, but yeah it most likely has to do with the Bluetooth drivers.

      Hammyj
      The format of the USB flash drive to install the system should be NTFS, so we suggest you try again.

      TabascoTX
      Please provide a screenshot of your machine’s main BIOS page（Please repeatedly press delete key as soon as you turn on the PC, go to BIOS.） and we will check your BIOS version and provide you with the correct BIOS file and tutorial.

      Medic
      Please provide a picture of the bottom of your machine with the SN code and a screenshot of your main BIOS page.
      Latest BIOS changes: default 45W, 54W Resolve AMD Sinkclose vulnerability DP+HDMI version

      Baba
      Please provide a picture of the bottom of your machine with the SN code and a screenshot of your main BIOS page.
      You can try:

      1. clear CMOS
        Please clear the CMOS. Please turn off the PC , unplug the power supply, and press the CMOS button (or poke the hole of CMOS with a pin) for about 10 seconds . Next, restart the PC after ten minutes. Here is the tutorial https://mega.nz/file/2nIRGaYI#M2aIM2bkOJshrhE8sK8MNiKopfyHlqyjnn86TypZp2w or https://url.bee-link.cn/5FdW
      2. Update the bluetooth driver:
        Link: https://url.bee-link.cn/SzSO
        Tutorial: https://buildin.ai/50c2dee7-dcde-4707-97d8-dc7eac84a4eb
      3. We will check your BIOS version and send you the correct link and tutorial.

                Below is the download bios instructions and a copy of the the part of the instructions. The instructions specifically state to use FAT32.
                Maybe you need to change the instructions!
                Image description
                Image description

                  Hi! I’m experiencing issues updating the AMD and checked that some users fix this by upddating the BIOS. Here’s my first letter of serial number BHX andImage description

                  AMD RYZEN AI 9 HX 370 Processors

                    Hammyj
                    Thanks for your suggestion, we will update the tutorial for flashing the BIOS.

                    TabascoTX
                    The latest Blos update has been sent to you
                    Please see “Discuss Privately”.

                    mslint
                    We can’t see your SN code on our side. Please resend the picture with SN code at the bottom of the machine for us to determine which BIOS file you need to update.

                            support6 Is it safe to share the SN here?? my serial number starts with BHX sir

                                support6 which one should i download here? Image description
                                do you have any guide on which file to download and how to install this?? or should i use both??

                                  Hello, good morning, I have a problem with my Beelink mini PC. Yesterday it suddenly rebooted and when I came back from rebooting, the Wi-Fi and Bluetooth connection disappeared. I can’t find them. I can’t download any drivers. I used Driver Booster and it doesn’t show either of them. I really don’t know what to do anymore. Please, if anyone knows how I can solve this problem, I would appreciate it. Good morning, I am attaching the information for my mini PC.

                                  b02afcb3c9c1ca733e0dac79f682d698-compressed.pdf
                                  84kB

                                    support6 It’s getting stuck at the usb screen. I never get the option to type in anything. The shell command line never comes up so I can’t type in commands. It loads the usb, I’m seeing what’s in the instructions. But the shell command line never starts.

                                        mslint
                                        We need detailed information to confirm this, so if you are concerned, you can send it to us via “Discuss Privately”.

                                        Jackal
                                        Hello there,
                                        Here are some potential solutions:

                                        1. Please clear the CMOS. Please turn off the PC , unplug the power supply, and put the pin in the pinhole and press it for about 10 seconds , restart the PC after ten minutes. Here is the tutorial [https://mega.nz/file/XypwTISY#DVT0BsjOgiPkZ-drQaj88JH9Z7f7qpKGP2E3nMHW8ms]
                                        2. Make sure that the distance between the PC and the router is less than 6 meters.
                                        3. Please uninstall the wifi driver and then resatart the PC to see if it works.
                                        4. Please right click the windows —setting -troubleshooting —other toubleshooters— internet—run , let the PC diagnose the problem and solve it automatically.
                                        5. Please update the driver. Here is the driver source : [https://url.bee-link.cn/SzSO] Here is the tutorial of updating the driver : https://buildin.ai/50c2dee7-dcde-4707-97d8-dc7eac84a4eb
                                        6. Go to device manager , click the property of the Intel WiFi driver —advanced–choose property 802 ax, value also choose 802 ax.
                                        7. Please make sure your WIFI signal is full.
                                        8. Please right click the windows–computer management–double click Services–①Wlan auto config–start the service, ②WWAN Auto config —start the service.
                                        9. Please go to the windows terminal (admin) > type in : sfc /scannow > then wait until finished.
                                        10. Please try this software [https://mega.nz/file/X7hGVZwb#1tA5wEJhxH8BDtKxeB5qS2ZiIEUByAVZoOnzhSf4-Pg]
                                        11. Right click windows –go to settings—network & internet—-Advanced network settings–network reset–reset now
                                        12. Please right click the windows–computer management–double click Services–bluetooth–start the service.
                                        13. Please right click the windows —setting -troubleshooting —other troubleshooters— bluetooth—run , let the PC diagnose the problem and solve it automatically.
                                        14. Please go to the windows terminal (admin) > type in : sfc /scannow > then wait until finished.

                                        TabascoTX

                                        1. Please try to clear the CMOS:
                                          First, Please turn off the PC , unplug the power supply, and press the CMOS button (if no CMOS button, please put the pin in the CMOS pinhole and press it ) for about 10 seconds , restart the PC after ten minutes. Here is the tutorial https://mega.nz/file/XypwTISY#DVT0BsjOgiPkZ-drQaj88JH9Z7f7qpKGP2E3nMHW8ms or https://url.bee-link.cn/5FdW
                                        2. Please provide us with the page that your machine is stuck on so that we can judge it.

                                                Hi. The NIC on my SER5 mini PC is not working reliably. Windows has installed a Realtek driver from 2018. Could you please provide me with the most recent BIOS and network card driver. For reference, the BIOS version is reported as 5800H604. The serial number is Y58004FF70300.

                                                support6 Image description
                                                The usb loads, but there is not command line for me to type into. And I already reset the CMOS.

                                                    TabascoTX

                                                    Hello TabascoTX,

                                                    Please send us a picture of the SN on the bottom of the PC.

                                                    Here are possible solutions:
                                                    ①Please repeatedly press delete key as soon as you turn on the PC, go to BIOS. On Save&Exit page, please click Restore defaults, press enter to confirm, then press F4 to save.

                                                    ②Please press delete key as soon as you restart the PC, so that you can go to BIOS. Then go to boot page, set SSD as the first option.

                                                    ③Please take out the SSD and reset it securely.

                                                    ④Please reinstall the system.
                                                    It is recommended that you can go to Microsoft official website to download the corresponding win11 PRO system file to install, this is the tutorial: https://url.bee-link.cn/74zu

                                                    Please remember to backup the data.

                                                    Have a nice day!

                                                    @sunstar

                                                    Hello Sunstar

                                                    Sorry for the trouble.

                                                    Here are some potential solutions:
                                                    1.Please clear the CMOS. Please turn off the PC , unplug the power supply, and put the pin in the pinhole and press it for about 10 seconds , restart the PC after ten minutes. Here is the tutorial [https://mega.nz/file/XypwTISY#DVT0BsjOgiPkZ-drQaj88JH9Z7f7qpKGP2E3nMHW8ms]

                                                    1. Make sure that the distance between the PC and the router is less than 6 meters.

                                                    2. Please uninstall the wifi driver and then resatart the PC to see if it works.

                                                    3. Please right click the windows —setting -troubleshooting —other toubleshooters— internet—run , let the PC diagnose the problem and solve it automatically.

                                                    5.Please update the driver.
                                                    Here is the driver file: https://url.bee-link.cn/SzSO
                                                    Here is the tutorial: https://buildin.ai/lizong/share/50c2dee7-dcde-4707-97d8-dc7eac84a4eb

                                                    1. Go to device manager , click the property of the Intel WiFi driver —advanced–choose property 802 ax, value also choose 802 ax.

                                                    2. Please make sure your WIFI signal is full.

                                                    8.Please right click the windows–computer management–double click Services–①Wlan auto config–start the service, ②WWAN Auto config —start the service.

                                                    9.Please go to the windows terminal (admin) > type in : sfc /scannow > then wait until finished.

                                                    10.Please try this software [https://mega.nz/file/X7hGVZwb#1tA5wEJhxH8BDtKxeB5qS2ZiIEUByAVZoOnzhSf4-Pg] or [https://url.bee-link.cn/meE5]

                                                    1. Right click windows –go to settings—network & internet—-Advanced network settings–network reset–reset now

                                                    2. I have sent the BIOS file for your PM, please check it.

                                                    Have a nice day!

                                                        TabascoTX
                                                        Have you tried the methods we offer to work on your machine? Is the machine working now?

                                                            support6 do you have instructions on how to reset the SSD? I’m going to try everything this evening.

                                                                Hi, here’s my BIOS info:

                                                                Version: SER9T301
                                                                Build Date and Time: 01/10/2025 18:03:55
                                                                Serial Number: DHX375FG00029

                                                                Is it the latest available or should i update?
                                                                If i have, what’s the correct bios to download?

                                                                Thanks in advance.