Здравствуй. Месяц эксплуатирую EQ14. Решил протестировать под нагрузкой программой AIDA 64 Сресс-тестом. При достижении 75 градусов после 1 минуты теста компьютер выключился. При повторе это произошло снова. В Биосе до этого никаких изменений я не проводил. После этого я увеличил обороты вентилятора. В сресс-тесте компьютер продержался 2 минуты и выключился также при достижении 75 градусов. В ошибках Windows erpfkf ghbxbye Критическая ошибка. Код 41. Категория 63. Ошибка Kernel-Power 41 (63) - это или отключение кнопкой питания, или сбой питания - розетка, кабель, блок питания, VRM на плате. Это неисправность блока питания или что то можно исправиnь в bios чтобы не выключался при максимальных нагрузках? AIDA показывает странные значения напряжения Ядро ЦП 0.828 V +3.3 V 4.534 V +5 V 4.140 V +12 V 17.580 V Hello. I received the EQ14 a month ago. I decided to test it under load with the AIDA 64 program using the Stress Test. When the temperature reached 75 degrees, the test computer turned off after 1 minute. When I repeated this, it happened again. I did not make any changes in the BIOS. After that, I increased the fan speed. In the stress test, the computer lasted 2 minutes and also turned off at a temperature of 75 degrees. In Windows errors, Critical error. Code 41. Category 63. Microsoft says Kernel-Power Error 41 (63) - this is either a power button disconnection, or a power failure - socket, cable, power supply, VRM on the board. Is this a power supply malfunction or what can be fixed in the BIOS so that it does not turn off under maximum loads? AIDA shows strange voltage values CPU core 0.828V +3.3V 4.534V +5V 4.140V +12V 17.580V

I sent you a request to technical support, you responded to me. Then I followed your recommendations, nothing helped in solving the problem and sent you the results. More than a week has passed since then and you have not responded to me. Please speed up the response.

andryva I’m sorry to keep you waiting, Our email will reply to customers in a timely manner. If you don’t receive a reply, could you send the email again now? We’ll give you the solution as soon as possible. Thank you for your understanding and cooperation.

three days ago I sent everything to the address support-pc@bee-link.com no response received

andryva You can check your spam folder to see if there is any reply.

I checked spam, there is no letter there. Check if you responded to the letter from andryva@gmail.com

if you received my message reply here what to do Андрей andryva@gmail.com Приложения 9 апр. 2025 г., 10:12 кому: support-pc Hello. I reset the BIOS to the initial settings as written in the instructions. I checked it really reset - all small changes were updated to default. I made a screenshot of the BIOS and information from the BIOS in Windows - attached. then I launched the AIDA 64 stress test. The computer turned off in the fourth minute of the test. I filmed the test - a link to the file sharing service is attached https://disk.yandex.ru/i/y-lo4zYsJuZeyQ A screenshot of the results after switching on is attached A photo of the PC serial number is attached. Resetting the BIOS did not help. What to do next? Андрей andryva@gmail.com Приложения 11 апр. 2025 г., 13:28 (12 дней назад) кому: support-pc Hello. In addition to the previous answer. I made a copy of the OS and booted from another disk (nvme) from the second slot of the PC. Everything is the same - shutdown under load when a certain temperature is reached. What should I do?

andryva I’m very sorry. We have now checked your email. We will reply to your relevant questions in the email. Sorry again.

I have not received anything from you until now!

andryva Sorry, we sent it to you before. Now I’m sending it to you again. Please check your spam mailbox at the same time to see if you have received it.

Выключение компьютера EQ14 под нагрузкой

Jensen_H

I wonder if anyone has tried replacing the thermal paste as one of the options?
Is there any tdp limitation in the BIOS?
Is the maximum power performance mode enabled in OS?
The manufacturer hides the marking of the power supply - this is very very bad. Especially in the case of Exdock, there is probably some piece of shit instead of a power supply. All the money was invested in paid reviews lol

d3vil

Jensen_H I replaced to the good one, this doesn’t help.

Jensen_H

You can also try testing with open lid or even with radiator blowing. Aida is still quite a difficult stress test, try Pcmark etc., if it passes after many hours of running, then everything is ok. This is htpc, and far from the best

Jensen_H

pcmark and similar tests simulate multimedia (non-gaming) load well. Actually, that’s what this device is designed for. And even if there are problems here, then:

Bad vrm (as well as its bad cooling)
Bad SOC cooling
Bad PSU
Bad BGA soldering

support13

Jensen_H
Sorry for the late reply
Please contact us via email so that we can help you better :support-pc@bee-link.com

support13

d3vil
Sorry for the late reply
Please contact us via email so that we can help you better :support-pc@bee-link.com

d3vil

Any update on that issue?

support13

d3vil
1.Adjust the fan speed: https://buildin.ai/lizong/share/0a7ed1b7-2548-4a5a-bb43-82e1ea366978

2.Overheating. If your PC is overheating, please check if the fan spins. You can also turn off the turbo boost. Adjust power settings: Adjust the power settings on your PC to optimize performance and reduce heat generation. Lowering the maximum processor state or using power-saving modes can help. Go to control panel —power option—change to High performance— change plan setting—advanced setting —processor power management— change both 100% to 99% , click save.

3.Remove the fan, clean it and apply a very small amount of nonconducting lubricant to the shaft and reassemble the unit.

d2o

d3vil

It seems noone can send a Private Message because of broken reCaptcha protection settings. At least I can’t and some other people confirmed it.
@d3vil How did Beelink solve the problem once they admitted it’s the internal PSU problem?

I started email exchange with support-pc@bee-link.com, but so far it is only: try reinstalling WinRAR.
I’m beggining to wonder if it is not due to a design flaw. So a replacement unit, even new, will have the same problems.

support13

d2o
If you have contacted us via email and the problem persists after installing Windows, we will apply for repair or replacement after-sales service for you within the warranty period.

d3vil

d2o This is a design issue. In my case I limited my process to 3.5CPU cores out of 4, so load not exceeding shut-off threshold.

d2o

d3vil Thank you for the reply. In that case I will have to decide if it’s worth the hassle to start the replacement procedure.

support13

d3vil
Thank you for your feedback.

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