Every day my computer reboots at random time. In Windows 11 log. Always the same error occurs. <Event xmlns=“ http://schemas.microsoft.com/win/2004/08/events/event ”> <System> <Provider Name=“Microsoft-Windows-Kernel-Power” Guid=“{331c3b3a-2005-44c2-ac5e-77220c37d6b4}” /> <EventID>41</EventID> <Version>10</Version> <Level>1</Level> <Task>63</Task> <Opcode>0</Opcode> <Keywords>0×8000400000000002</Keywords> <TimeCreated SystemTime=“2025-06-12T05:41:44.7444085Z” /> <EventRecordID>7098</EventRecordID> <Correlation /> <Execution ProcessID=“4” ThreadID=“8” /> <Channel>System</Channel> <Computer>DESKTOP-K6S46P8</Computer> <Security UserID=“S-1-5-18” /> </System> <EventData> <Data Name=“BugcheckCode”>0</Data> <Data Name=“BugcheckParameter1”>0×0</Data> <Data Name=“BugcheckParameter2”>0×0</Data> <Data Name=“BugcheckParameter3”>0×0</Data> <Data Name=“BugcheckParameter4”>0×0</Data> <Data Name=“SleepInProgress”>6</Data> <Data Name=“PowerButtonTimestamp”>0</Data> <Data Name=“BootAppStatus”>3221225684</Data> <Data Name=“Checkpoint”>144</Data> <Data Name=“ConnectedStandbyInProgress”>false</Data> <Data Name=“SystemSleepTransitionsToOn”>4</Data> <Data Name=“CsEntryScenarioInstanceId”>7</Data> <Data Name=“BugcheckInfoFromEFI”>false</Data> <Data Name=“CheckpointStatus”>1</Data> <Data Name=“CsEntryScenarioInstanceIdV2”>7</Data> <Data Name=“LongPowerButtonPressDetected”>false</Data> <Data Name=“LidReliability”>false</Data> <Data Name=“InputSuppressionState”>0</Data> <Data Name=“PowerButtonSuppressionState”>0</Data> <Data Name=“LidState”>3</Data> <Data Name=“WHEABootErrorCount”>0</Data> </EventData> </Event> and before this error there is always the following message <Event xmlns=“ http://schemas.microsoft.com/win/2004/08/events/event ”> <System> <Provider Name=“Microsoft-Windows-Kernel-Power” Guid=“{331c3b3a-2005-44c2-ac5e-77220c37d6b4}” /> <EventID>125</EventID> <Version>4</Version> <Level>4</Level> <Task>86</Task> <Opcode>0</Opcode> <Keywords>0×8000000000000020</Keywords> <TimeCreated SystemTime=“2025-06-12T05:41:44.7344729Z” /> <EventRecordID>7097</EventRecordID> <Correlation /> <Execution ProcessID=“4” ThreadID=“8” /> <Channel>System</Channel> <Computer>DESKTOP-K6S46P8</Computer> <Security UserID=“S-1-5-18” /> </System> <EventData> <Data Name=“ThermalZoneDeviceInstanceLength”>9</Data> <Data Name=“ThermalZoneDeviceInstance”>_TZ.TZ01</Data> <Data Name=“ PSV”>0</Data> <Data Name=“ TC1”>1</Data> <Data Name=“ TC2”>2</Data> <Data Name=“ TSP”>2000</Data> <Data Name=“ AC0”>0</Data> <Data Name=“ AC1”>0</Data> <Data Name=“ AC2”>0</Data> <Data Name=“ AC3”>0</Data> <Data Name=“ AC4”>0</Data> <Data Name=“ AC5”>0</Data> <Data Name=“ AC6”>0</Data> <Data Name=“ AC7”>0</Data> <Data Name=“ AC8”>0</Data> <Data Name=“ AC9”>0</Data> <Data Name=“ CRT”>383</Data> <Data Name=“ HOT”>0</Data> <Data Name=“MinimumThrottle”>0</Data> <Data Name=“ CR3”>0</Data> <Data Name=“OverThrottleThreshold”>0</Data> <Data Name=“DescriptionLength”>0</Data> <Data Name=“Description” /> <Data Name=“ TZP”>0</Data> </EventData> </Event> What should I do so that I can work normally? error.bin 68kB

Sorry for the trouble. Please send us a picture of SN on the bottom of the PC . Here are some potential solutions： 1.Please repeatedly press delete key as soon as you turn on the PC, go to BIOS. Please send us a picture of the Main page, we will check if you need to update the BIOS. 2.Please change another power supply. 3.Overheating. If your PC is overheating, please check if the fan spins. You can also turn off the turbo boost. Go to control panel —power option—change to High performance— change plan setting—advanced setting —processor power management— change both 100% to 99% , click save. 4.Update graphics driver: Please uninstall the graphic driver in the device manager and install the new one. We will give you the corresponding driver according to your SN number.

The fan is spinning, I can sometimes hear it, but it definitely doesn’t overheat, since the reboot can also happen in idle mode.

<Event xmlns=“ http://schemas.microsoft.com/win/2004/08/events/event ”> <System> <Provider Name=“Microsoft-Windows-Kernel-Power” Guid=“{331c3b3a-2005-44c2-ac5e-77220c37d6b4}” /> <EventID>41</EventID> <Version>10</Version> <Level>1</Level> <Task>63</Task> <Opcode>0</Opcode> <Keywords>0×8000400000000002</Keywords> <TimeCreated SystemTime=“2025-06-23T08:54:54.0367693Z” /> <EventRecordID>12249</EventRecordID> <Correlation /> <Execution ProcessID=“4” ThreadID=“8” /> <Channel>System</Channel> <Computer>DESKTOP-K6S46P8</Computer> <Security UserID=“S-1-5-18” /> </System> <EventData> <Data Name=“BugcheckCode”>0</Data> <Data Name=“BugcheckParameter1”>0×0</Data> <Data Name=“BugcheckParameter2”>0×0</Data> <Data Name=“BugcheckParameter3”>0×0</Data> <Data Name=“BugcheckParameter4”>0×0</Data> <Data Name=“SleepInProgress”>0</Data> <Data Name=“PowerButtonTimestamp”>0</Data> <Data Name=“BootAppStatus”>0</Data> <Data Name=“Checkpoint”>0</Data> <Data Name=“ConnectedStandbyInProgress”>false</Data> <Data Name=“SystemSleepTransitionsToOn”>0</Data> <Data Name=“CsEntryScenarioInstanceId”>0</Data> <Data Name=“BugcheckInfoFromEFI”>false</Data> <Data Name=“CheckpointStatus”>0</Data> <Data Name=“CsEntryScenarioInstanceIdV2”>0</Data> <Data Name=“LongPowerButtonPressDetected”>false</Data> <Data Name=“LidReliability”>false</Data> <Data Name=“InputSuppressionState”>0</Data> <Data Name=“PowerButtonSuppressionState”>0</Data> <Data Name=“LidState”>3</Data> <Data Name=“WHEABootErrorCount”>0</Data> </EventData> </Event> <Event xmlns=“ http://schemas.microsoft.com/win/2004/08/events/event ”> <System> <Provider Name=“Microsoft-Windows-Kernel-Power” Guid=“{331c3b3a-2005-44c2-ac5e-77220c37d6b4}” /> <EventID>125</EventID> <Version>4</Version> <Level>4</Level> <Task>86</Task> <Opcode>0</Opcode> <Keywords>0×8000000000000020</Keywords> <TimeCreated SystemTime=“2025-06-23T08:54:54.0327582Z” /> <EventRecordID>12248</EventRecordID> <Correlation /> <Execution ProcessID=“4” ThreadID=“8” /> <Channel>System</Channel> <Computer>DESKTOP-K6S46P8</Computer> <Security UserID=“S-1-5-18” /> </System> <EventData> <Data Name=“ThermalZoneDeviceInstanceLength”>9</Data> <Data Name=“ThermalZoneDeviceInstance”>_TZ.TZ01</Data> <Data Name=“ PSV”>0</Data> <Data Name=“ TC1”>1</Data> <Data Name=“ TC2”>2</Data> <Data Name=“ TSP”>2000</Data> <Data Name=“ AC0”>0</Data> <Data Name=“ AC1”>0</Data> <Data Name=“ AC2”>0</Data> <Data Name=“ AC3”>0</Data> <Data Name=“ AC4”>0</Data> <Data Name=“ AC5”>0</Data> <Data Name=“ AC6”>0</Data> <Data Name=“ AC7”>0</Data> <Data Name=“ AC8”>0</Data> <Data Name=“ AC9”>0</Data> <Data Name=“ CRT”>383</Data> <Data Name=“ HOT”>0</Data> <Data Name=“MinimumThrottle”>0</Data> <Data Name=“ CR3”>0</Data> <Data Name=“OverThrottleThreshold”>0</Data> <Data Name=“DescriptionLength”>0</Data> <Data Name=“Description” /> <Data Name=“ TZP”>0</Data> </EventData> </Event> after turning on the computer worked for 3 minutes and rebooted

Thanks for your information. Your current BIOS version is the latest and you don’t need to update. ①Update graphics driver: Please uninstall the graphic driver in the device manager and install the new one. Here is the driver source for ser9 sn starts with d Driver: https://url.bee-link.cn/9sNm Tutorial: https://url.bee-link.cn/wEmk ②Please test the RAM with Memtest86 software.

I removed adrenaline and installed the drivers you gave me. Tomorrow and the day after tomorrow I will monitor the computer’s work!

Yurka hi there Thanks for your efforts, Please keep us posted.

support4 Hello! I have no image on the HDMI cable of my EQI12 model and the Ethernet port is also not lighting up? I reset the BIOS but nothing changed.The device is on but there is no image. I can’t even access the BIOS.

komoliddin Hi，there Please unplug the SSD and the RAMs and test it with only one ram inside. please try each one. see if you can go to BIOS.

Hello, I work with a connected SSD disk. If I connect it to the type-c port at the back, it constantly disconnects and connects. What could be the problem?

support4 Is the RAM not removable in EQI12 model?

beelink ser9 pro hx 370 64Gb/2Tb reboot

support4

Hi there
So the reboot has something to do with temperature?
1.You can also try Softwares : HWMonitor、SpeedFan to optimize the temperature .

Yurka

support4

I’m sending you the logs. I thought you should tell me what the problem is, not me!

support4

Yurka
Hi there

Please use HWMonitor to observe the temperatures .
Please use only one RAM inside to test , if that works fine .
Please go to MS official for the latest system .
Windows11 tutorial: https://url.bee-link.cn/74zu，
Windows10 tutorial：https://url.bee-link.cn/dbOB

Yurka

support7 The reboots continue, what should I do?

Yurka

support4

The computer reboots even in idle mode due to a temperature jump, I attached the logs in the posts above.
How can ia use only one RAM, I have SER9 PRO 64Gb/2Tb ?
I have all update pre-install windows 11 from beelink

POST #13 Yurka

Yurka

support4

Installed Windows 10 and the computer rebooted 2 times within 30 minutes

<Event xmlns=“http://schemas.microsoft.com/win/2004/08/events/event”>
<System>
<Provider Name=“Microsoft-Windows-FilterManager” Guid=“{f3c5e28e-63f6-49c7-a204-e48a1bc4b09d}” />
<EventID>6</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0×8000000000000000</Keywords>
<TimeCreated SystemTime=“2025-06-28T21:33:49.9549430Z” />
<EventRecordID>644</EventRecordID>
<Correlation />
<Execution ProcessID=“4” ThreadID=“8” />
<Channel>System</Channel>
<Computer>DESKTOP-Q378DPL</Computer>
<Security UserID=“S-1-5-18” />
</System>
<EventData>
<Data Name=“FinalStatus”>0×0</Data>
<Data Name=“DeviceVersionMajor”>10</Data>
<Data Name=“DeviceVersionMinor”>0</Data>
<Data Name=“DeviceNameLength”>9</Data>
<Data Name=“DeviceName”>npsvctrig</Data>
<Data Name=“DeviceTime”>2025-01-06T05:41:12.0000000Z</Data>
</EventData>
</Event>
<Event xmlns=“http://schemas.microsoft.com/win/2004/08/events/event”>
<System>
<Provider Name=“Microsoft-Windows-Kernel-Power” Guid=“{331c3b3a-2005-44c2-ac5e-77220c37d6b4}” />
<EventID>508</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>159</Task>
<Opcode>0</Opcode>
<Keywords>0×8000000000000404</Keywords>
<TimeCreated SystemTime=“2025-06-28T21:33:50.0005980Z” />
<EventRecordID>645</EventRecordID>
<Correlation />
<Execution ProcessID=“4” ThreadID=“8” />
<Channel>System</Channel>
<Computer>DESKTOP-Q378DPL</Computer>
<Security />
</System>
<EventData>
<Data Name=“Reason”>1</Data>
</EventData>
</Event>

Yurka

support7 Windows 10 rebooted every 15-20 minutes, had to install windows 11. But the reboot problems are still not solved. The reboots continue, I need to get a specialist who will help me, or return the money for this computer!

support7

Yurka

Please send details to our after-sales email.

Your machine is still under warranty, we can provide you with repair or replacement services

Here is the after-sales email address:support-pc@bee-link.com

Yurka

New reboot

<Event xmlns=“http://schemas.microsoft.com/win/2004/08/events/event”>
<System>
<Provider Name=“Microsoft-Windows-FilterManager” Guid=“{f3c5e28e-63f6-49c7-a204-e48a1bc4b09d}” />
<EventID>6</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0×8000000000000000</Keywords>
<TimeCreated SystemTime=“2025-07-01T07:57:18.2118319Z” />
<EventRecordID>3757</EventRecordID>
<Correlation />
<Execution ProcessID=“4” ThreadID=“8” />
<Channel>System</Channel>
<Computer>God</Computer>
<Security UserID=“S-1-5-18” />
</System>
<EventData>
<Data Name=“FinalStatus”>0×0</Data>
<Data Name=“DeviceVersionMajor”>10</Data>
<Data Name=“DeviceVersionMinor”>0</Data>
<Data Name=“DeviceNameLength”>9</Data>
<Data Name=“DeviceName”>npsvctrig</Data>
<Data Name=“DeviceTime”>1978-05-14T12:13:30.0000000Z</Data>
</EventData>
</Event>
<Event xmlns=“http://schemas.microsoft.com/win/2004/08/events/event”>
<System>
<Provider Name=“Microsoft-Windows-Kernel-Power” Guid=“{331c3b3a-2005-44c2-ac5e-77220c37d6b4}” />
<EventID>125</EventID>
<Version>4</Version>
<Level>4</Level>
<Task>86</Task>
<Opcode>0</Opcode>
<Keywords>0×8000000000000020</Keywords>
<TimeCreated SystemTime=“2025-07-01T07:57:18.2801668Z” />
<EventRecordID>3758</EventRecordID>
<Correlation />
<Execution ProcessID=“4” ThreadID=“8” />
<Channel>System</Channel>
<Computer>God</Computer>
<Security UserID=“S-1-5-18” />
</System>
<EventData>
<Data Name=“ThermalZoneDeviceInstanceLength”>9</Data>
<Data Name=“ThermalZoneDeviceInstance”>_TZ.TZ01</Data>
<Data Name=“PSV”>0</Data>
<Data Name=“TC1”>1</Data>
<Data Name=“TC2”>2</Data>
<Data Name=“TSP”>2000</Data>
<Data Name=“AC0”>0</Data>
<Data Name=“AC1”>0</Data>
<Data Name=“AC2”>0</Data>
<Data Name=“AC3”>0</Data>
<Data Name=“AC4”>0</Data>
<Data Name=“AC5”>0</Data>
<Data Name=“AC6”>0</Data>
<Data Name=“AC7”>0</Data>
<Data Name=“AC8”>0</Data>
<Data Name=“AC9”>0</Data>
<Data Name=“CRT”>383</Data>
<Data Name=“HOT”>0</Data>
<Data Name=“MinimumThrottle”>0</Data>
<Data Name=“CR3”>0</Data>
<Data Name=“OverThrottleThreshold”>0</Data>
<Data Name=“DescriptionLength”>0</Data>
<Data Name=“Description” />
<Data Name=“TZP”>0</Data>
</EventData>
</Event>
<Event xmlns=“http://schemas.microsoft.com/win/2004/08/events/event”>
<System>
<Provider Name=“Microsoft-Windows-Kernel-Power” Guid=“{331c3b3a-2005-44c2-ac5e-77220c37d6b4}” />
<EventID>41</EventID>
<Version>10</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0×8000400000000002</Keywords>
<TimeCreated SystemTime=“2025-07-01T07:57:18.2841177Z” />
<EventRecordID>3759</EventRecordID>
<Correlation />
<Execution ProcessID=“4” ThreadID=“8” />
<Channel>System</Channel>
<Computer>God</Computer>
<Security UserID=“S-1-5-18” />
</System>
<EventData>
<Data Name=“BugcheckCode”>0</Data>
<Data Name=“BugcheckParameter1”>0×0</Data>
<Data Name=“BugcheckParameter2”>0×0</Data>
<Data Name=“BugcheckParameter3”>0×0</Data>
<Data Name=“BugcheckParameter4”>0×0</Data>
<Data Name=“SleepInProgress”>0</Data>
<Data Name=“PowerButtonTimestamp”>0</Data>
<Data Name=“BootAppStatus”>0</Data>
<Data Name=“Checkpoint”>16</Data>
<Data Name=“ConnectedStandbyInProgress”>false</Data>
<Data Name=“SystemSleepTransitionsToOn”>1</Data>
<Data Name=“CsEntryScenarioInstanceId”>2</Data>
<Data Name=“BugcheckInfoFromEFI”>false</Data>
<Data Name=“CheckpointStatus”>0</Data>
<Data Name=“CsEntryScenarioInstanceIdV2”>2</Data>
<Data Name=“LongPowerButtonPressDetected”>false</Data>
<Data Name=“LidReliability”>false</Data>
<Data Name=“InputSuppressionState”>0</Data>
<Data Name=“PowerButtonSuppressionState”>0</Data>
<Data Name=“LidState”>3</Data>
<Data Name=“WHEABootErrorCount”>0</Data>
</EventData>
</Event>

Who bought this computer evas similar problems? Or am I just so lucky?

support4

Hi there.
From this system log . it might indicate 2 issues.
EventID 41 might suggest driver conflict.

Please try a reset .
2.Go to the windows terminal (admin) > type in : sfc /scannow > then wait until finished.

2.Thermal Zone (EventID 125)：
1.use CrystalDiskInfo software to check SSD temp.

Yurka

flew to China under warranty!

support7

Yurka

May i ask have you tried the measures we provided？
Please tell us the corresponding results so that we can judge the condition of the machine.

If you would like to inquire about replacement or repair of the machine during the warranty period, please contact: support-pc@bee-link.com

Yurka

support7
Yes, I tried everything you said and everything I could find on Google, but it didn’t help.

support4

Yurka
Hi there
Please email us for replacement or repair within warranty .

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