Every day my computer reboots at random time. In Windows 11 log. Always the same error occurs. <Event xmlns=“ http://schemas.microsoft.com/win/2004/08/events/event ”> <System> <Provider Name=“Microsoft-Windows-Kernel-Power” Guid=“{331c3b3a-2005-44c2-ac5e-77220c37d6b4}” /> <EventID>41</EventID> <Version>10</Version> <Level>1</Level> <Task>63</Task> <Opcode>0</Opcode> <Keywords>0×8000400000000002</Keywords> <TimeCreated SystemTime=“2025-06-12T05:41:44.7444085Z” /> <EventRecordID>7098</EventRecordID> <Correlation /> <Execution ProcessID=“4” ThreadID=“8” /> <Channel>System</Channel> <Computer>DESKTOP-K6S46P8</Computer> <Security UserID=“S-1-5-18” /> </System> <EventData> <Data Name=“BugcheckCode”>0</Data> <Data Name=“BugcheckParameter1”>0×0</Data> <Data Name=“BugcheckParameter2”>0×0</Data> <Data Name=“BugcheckParameter3”>0×0</Data> <Data Name=“BugcheckParameter4”>0×0</Data> <Data Name=“SleepInProgress”>6</Data> <Data Name=“PowerButtonTimestamp”>0</Data> <Data Name=“BootAppStatus”>3221225684</Data> <Data Name=“Checkpoint”>144</Data> <Data Name=“ConnectedStandbyInProgress”>false</Data> <Data Name=“SystemSleepTransitionsToOn”>4</Data> <Data Name=“CsEntryScenarioInstanceId”>7</Data> <Data Name=“BugcheckInfoFromEFI”>false</Data> <Data Name=“CheckpointStatus”>1</Data> <Data Name=“CsEntryScenarioInstanceIdV2”>7</Data> <Data Name=“LongPowerButtonPressDetected”>false</Data> <Data Name=“LidReliability”>false</Data> <Data Name=“InputSuppressionState”>0</Data> <Data Name=“PowerButtonSuppressionState”>0</Data> <Data Name=“LidState”>3</Data> <Data Name=“WHEABootErrorCount”>0</Data> </EventData> </Event> and before this error there is always the following message <Event xmlns=“ http://schemas.microsoft.com/win/2004/08/events/event ”> <System> <Provider Name=“Microsoft-Windows-Kernel-Power” Guid=“{331c3b3a-2005-44c2-ac5e-77220c37d6b4}” /> <EventID>125</EventID> <Version>4</Version> <Level>4</Level> <Task>86</Task> <Opcode>0</Opcode> <Keywords>0×8000000000000020</Keywords> <TimeCreated SystemTime=“2025-06-12T05:41:44.7344729Z” /> <EventRecordID>7097</EventRecordID> <Correlation /> <Execution ProcessID=“4” ThreadID=“8” /> <Channel>System</Channel> <Computer>DESKTOP-K6S46P8</Computer> <Security UserID=“S-1-5-18” /> </System> <EventData> <Data Name=“ThermalZoneDeviceInstanceLength”>9</Data> <Data Name=“ThermalZoneDeviceInstance”>_TZ.TZ01</Data> <Data Name=“ PSV”>0</Data> <Data Name=“ TC1”>1</Data> <Data Name=“ TC2”>2</Data> <Data Name=“ TSP”>2000</Data> <Data Name=“ AC0”>0</Data> <Data Name=“ AC1”>0</Data> <Data Name=“ AC2”>0</Data> <Data Name=“ AC3”>0</Data> <Data Name=“ AC4”>0</Data> <Data Name=“ AC5”>0</Data> <Data Name=“ AC6”>0</Data> <Data Name=“ AC7”>0</Data> <Data Name=“ AC8”>0</Data> <Data Name=“ AC9”>0</Data> <Data Name=“ CRT”>383</Data> <Data Name=“ HOT”>0</Data> <Data Name=“MinimumThrottle”>0</Data> <Data Name=“ CR3”>0</Data> <Data Name=“OverThrottleThreshold”>0</Data> <Data Name=“DescriptionLength”>0</Data> <Data Name=“Description” /> <Data Name=“ TZP”>0</Data> </EventData> </Event> What should I do so that I can work normally? error.bin 68kB

Sorry for the trouble. Please send us a picture of SN on the bottom of the PC . Here are some potential solutions： 1.Please repeatedly press delete key as soon as you turn on the PC, go to BIOS. Please send us a picture of the Main page, we will check if you need to update the BIOS. 2.Please change another power supply. 3.Overheating. If your PC is overheating, please check if the fan spins. You can also turn off the turbo boost. Go to control panel —power option—change to High performance— change plan setting—advanced setting —processor power management— change both 100% to 99% , click save. 4.Update graphics driver: Please uninstall the graphic driver in the device manager and install the new one. We will give you the corresponding driver according to your SN number.

<Event xmlns=“ http://schemas.microsoft.com/win/2004/08/events/event ”> <System> <Provider Name=“Microsoft-Windows-Kernel-Power” Guid=“{331c3b3a-2005-44c2-ac5e-77220c37d6b4}” /> <EventID>41</EventID> <Version>10</Version> <Level>1</Level> <Task>63</Task> <Opcode>0</Opcode> <Keywords>0×8000400000000002</Keywords> <TimeCreated SystemTime=“2025-06-23T08:54:54.0367693Z” /> <EventRecordID>12249</EventRecordID> <Correlation /> <Execution ProcessID=“4” ThreadID=“8” /> <Channel>System</Channel> <Computer>DESKTOP-K6S46P8</Computer> <Security UserID=“S-1-5-18” /> </System> <EventData> <Data Name=“BugcheckCode”>0</Data> <Data Name=“BugcheckParameter1”>0×0</Data> <Data Name=“BugcheckParameter2”>0×0</Data> <Data Name=“BugcheckParameter3”>0×0</Data> <Data Name=“BugcheckParameter4”>0×0</Data> <Data Name=“SleepInProgress”>0</Data> <Data Name=“PowerButtonTimestamp”>0</Data> <Data Name=“BootAppStatus”>0</Data> <Data Name=“Checkpoint”>0</Data> <Data Name=“ConnectedStandbyInProgress”>false</Data> <Data Name=“SystemSleepTransitionsToOn”>0</Data> <Data Name=“CsEntryScenarioInstanceId”>0</Data> <Data Name=“BugcheckInfoFromEFI”>false</Data> <Data Name=“CheckpointStatus”>0</Data> <Data Name=“CsEntryScenarioInstanceIdV2”>0</Data> <Data Name=“LongPowerButtonPressDetected”>false</Data> <Data Name=“LidReliability”>false</Data> <Data Name=“InputSuppressionState”>0</Data> <Data Name=“PowerButtonSuppressionState”>0</Data> <Data Name=“LidState”>3</Data> <Data Name=“WHEABootErrorCount”>0</Data> </EventData> </Event> <Event xmlns=“ http://schemas.microsoft.com/win/2004/08/events/event ”> <System> <Provider Name=“Microsoft-Windows-Kernel-Power” Guid=“{331c3b3a-2005-44c2-ac5e-77220c37d6b4}” /> <EventID>125</EventID> <Version>4</Version> <Level>4</Level> <Task>86</Task> <Opcode>0</Opcode> <Keywords>0×8000000000000020</Keywords> <TimeCreated SystemTime=“2025-06-23T08:54:54.0327582Z” /> <EventRecordID>12248</EventRecordID> <Correlation /> <Execution ProcessID=“4” ThreadID=“8” /> <Channel>System</Channel> <Computer>DESKTOP-K6S46P8</Computer> <Security UserID=“S-1-5-18” /> </System> <EventData> <Data Name=“ThermalZoneDeviceInstanceLength”>9</Data> <Data Name=“ThermalZoneDeviceInstance”>_TZ.TZ01</Data> <Data Name=“ PSV”>0</Data> <Data Name=“ TC1”>1</Data> <Data Name=“ TC2”>2</Data> <Data Name=“ TSP”>2000</Data> <Data Name=“ AC0”>0</Data> <Data Name=“ AC1”>0</Data> <Data Name=“ AC2”>0</Data> <Data Name=“ AC3”>0</Data> <Data Name=“ AC4”>0</Data> <Data Name=“ AC5”>0</Data> <Data Name=“ AC6”>0</Data> <Data Name=“ AC7”>0</Data> <Data Name=“ AC8”>0</Data> <Data Name=“ AC9”>0</Data> <Data Name=“ CRT”>383</Data> <Data Name=“ HOT”>0</Data> <Data Name=“MinimumThrottle”>0</Data> <Data Name=“ CR3”>0</Data> <Data Name=“OverThrottleThreshold”>0</Data> <Data Name=“DescriptionLength”>0</Data> <Data Name=“Description” /> <Data Name=“ TZP”>0</Data> </EventData> </Event> after turning on the computer worked for 3 minutes and rebooted

I removed adrenaline and installed the drivers you gave me. Tomorrow and the day after tomorrow I will monitor the computer’s work!

beelink ser9 pro hx 370 64Gb/2Tb reboot

Yurka

Image description

The fan is spinning, I can sometimes hear it, but it definitely doesn’t overheat, since the reboot can also happen in idle mode.

Yurka

<Event xmlns=“http://schemas.microsoft.com/win/2004/08/events/event”>
<System>
<Provider Name=“Microsoft-Windows-Kernel-Power” Guid=“{331c3b3a-2005-44c2-ac5e-77220c37d6b4}” />
<EventID>41</EventID>
<Version>10</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0×8000400000000002</Keywords>
<TimeCreated SystemTime=“2025-06-23T08:54:54.0367693Z” />
<EventRecordID>12249</EventRecordID>
<Correlation />
<Execution ProcessID=“4” ThreadID=“8” />
<Channel>System</Channel>
<Computer>DESKTOP-K6S46P8</Computer>
<Security UserID=“S-1-5-18” />
</System>
<EventData>
<Data Name=“BugcheckCode”>0</Data>
<Data Name=“BugcheckParameter1”>0×0</Data>
<Data Name=“BugcheckParameter2”>0×0</Data>
<Data Name=“BugcheckParameter3”>0×0</Data>
<Data Name=“BugcheckParameter4”>0×0</Data>
<Data Name=“SleepInProgress”>0</Data>
<Data Name=“PowerButtonTimestamp”>0</Data>
<Data Name=“BootAppStatus”>0</Data>
<Data Name=“Checkpoint”>0</Data>
<Data Name=“ConnectedStandbyInProgress”>false</Data>
<Data Name=“SystemSleepTransitionsToOn”>0</Data>
<Data Name=“CsEntryScenarioInstanceId”>0</Data>
<Data Name=“BugcheckInfoFromEFI”>false</Data>
<Data Name=“CheckpointStatus”>0</Data>
<Data Name=“CsEntryScenarioInstanceIdV2”>0</Data>
<Data Name=“LongPowerButtonPressDetected”>false</Data>
<Data Name=“LidReliability”>false</Data>
<Data Name=“InputSuppressionState”>0</Data>
<Data Name=“PowerButtonSuppressionState”>0</Data>
<Data Name=“LidState”>3</Data>
<Data Name=“WHEABootErrorCount”>0</Data>
</EventData>
</Event>
<Event xmlns=“http://schemas.microsoft.com/win/2004/08/events/event”>
<System>
<Provider Name=“Microsoft-Windows-Kernel-Power” Guid=“{331c3b3a-2005-44c2-ac5e-77220c37d6b4}” />
<EventID>125</EventID>
<Version>4</Version>
<Level>4</Level>
<Task>86</Task>
<Opcode>0</Opcode>
<Keywords>0×8000000000000020</Keywords>
<TimeCreated SystemTime=“2025-06-23T08:54:54.0327582Z” />
<EventRecordID>12248</EventRecordID>
<Correlation />
<Execution ProcessID=“4” ThreadID=“8” />
<Channel>System</Channel>
<Computer>DESKTOP-K6S46P8</Computer>
<Security UserID=“S-1-5-18” />
</System>
<EventData>
<Data Name=“ThermalZoneDeviceInstanceLength”>9</Data>
<Data Name=“ThermalZoneDeviceInstance”>_TZ.TZ01</Data>
<Data Name=“PSV”>0</Data>
<Data Name=“TC1”>1</Data>
<Data Name=“TC2”>2</Data>
<Data Name=“TSP”>2000</Data>
<Data Name=“AC0”>0</Data>
<Data Name=“AC1”>0</Data>
<Data Name=“AC2”>0</Data>
<Data Name=“AC3”>0</Data>
<Data Name=“AC4”>0</Data>
<Data Name=“AC5”>0</Data>
<Data Name=“AC6”>0</Data>
<Data Name=“AC7”>0</Data>
<Data Name=“AC8”>0</Data>
<Data Name=“AC9”>0</Data>
<Data Name=“CRT”>383</Data>
<Data Name=“HOT”>0</Data>
<Data Name=“MinimumThrottle”>0</Data>
<Data Name=“CR3”>0</Data>
<Data Name=“OverThrottleThreshold”>0</Data>
<Data Name=“DescriptionLength”>0</Data>
<Data Name=“Description” />
<Data Name=“TZP”>0</Data>
</EventData>
</Event>

after turning on the computer worked for 3 minutes and rebooted

support7

Thanks for your information.

Your current BIOS version is the latest and you don’t need to update.

①Update graphics driver: Please uninstall the graphic driver in the device manager and install the new one.

Here is the driver source for ser9 sn starts with d
Driver:https://url.bee-link.cn/9sNm Tutorial: https://url.bee-link.cn/wEmk

②Please test the RAM with Memtest86 software.

Yurka

support7 The reboots continue, what should I do?

Yurka

support7 Windows 10 rebooted every 15-20 minutes, had to install windows 11. But the reboot problems are still not solved. The reboots continue, I need to get a specialist who will help me, or return the money for this computer!

Yurka

I removed adrenaline and installed the drivers you gave me.

Image description

Tomorrow and the day after tomorrow I will monitor the computer’s work!

support4

Yurka
hi there
Thanks for your efforts, Please keep us posted.

komoliddin

support4 Hello! I have no image on the HDMI cable of my EQI12 model and the Ethernet port is also not lighting up? I reset the BIOS but nothing changed.The device is on but there is no image. I can’t even access the BIOS.

support4

komoliddin
Hi，there
Please unplug the SSD and the RAMs
and test it with only one ram inside. please try each one.
see if you can go to BIOS.

komoliddin

support4 Is the RAM not removable in EQI12 model?

Yurka

Hello, I work with a connected SSD disk. If I connect it to the type-c port at the back, it constantly disconnects and connects. What could be the problem?

Yurka

<Event xmlns=“http://schemas.microsoft.com/win/2004/08/events/event”>
<System>
<Provider Name=“Microsoft-Windows-Kernel-Power” Guid=“{331c3b3a-2005-44c2-ac5e-77220c37d6b4}” />
<EventID>125</EventID>
<Version>4</Version>
<Level>4</Level>
<Task>86</Task>
<Opcode>0</Opcode>
<Keywords>0×8000000000000020</Keywords>
<TimeCreated SystemTime=“2025-06-26T07:13:20.3108839Z” />
<EventRecordID>16906</EventRecordID>
<Correlation />
<Execution ProcessID=“4” ThreadID=“8” />
<Channel>System</Channel>
<Computer>DESKTOP-K6S46P8</Computer>
<Security UserID=“S-1-5-18” />
</System>
<EventData>
<Data Name=“ThermalZoneDeviceInstanceLength”>9</Data>
<Data Name=“ThermalZoneDeviceInstance”>_TZ.TZ01</Data>
<Data Name=“PSV”>0</Data>
<Data Name=“TC1”>1</Data>
<Data Name=“TC2”>2</Data>
<Data Name=“TSP”>2000</Data>
<Data Name=“AC0”>0</Data>
<Data Name=“AC1”>0</Data>
<Data Name=“AC2”>0</Data>
<Data Name=“AC3”>0</Data>
<Data Name=“AC4”>0</Data>
<Data Name=“AC5”>0</Data>
<Data Name=“AC6”>0</Data>
<Data Name=“AC7”>0</Data>
<Data Name=“AC8”>0</Data>
<Data Name=“AC9”>0</Data>
<Data Name=“CRT”>383</Data>
<Data Name=“HOT”>0</Data>
<Data Name=“MinimumThrottle”>0</Data>
<Data Name=“CR3”>0</Data>
<Data Name=“OverThrottleThreshold”>0</Data>
<Data Name=“DescriptionLength”>0</Data>
<Data Name=“Description” />
<Data Name=“TZP”>0</Data>
</EventData>
</Event>
<Event xmlns=“http://schemas.microsoft.com/win/2004/08/events/event”>
<System>
<Provider Name=“Microsoft-Windows-Kernel-Power” Guid=“{331c3b3a-2005-44c2-ac5e-77220c37d6b4}” />
<EventID>41</EventID>
<Version>10</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0×8000400000000002</Keywords>
<TimeCreated SystemTime=“2025-06-26T07:13:20.3171028Z” />
<EventRecordID>16907</EventRecordID>
<Correlation />
<Execution ProcessID=“4” ThreadID=“8” />
<Channel>System</Channel>
<Computer>DESKTOP-K6S46P8</Computer>
<Security UserID=“S-1-5-18” />
</System>
<EventData>
<Data Name=“BugcheckCode”>0</Data>
<Data Name=“BugcheckParameter1”>0×0</Data>
<Data Name=“BugcheckParameter2”>0×0</Data>
<Data Name=“BugcheckParameter3”>0×0</Data>
<Data Name=“BugcheckParameter4”>0×0</Data>
<Data Name=“SleepInProgress”>0</Data>
<Data Name=“PowerButtonTimestamp”>0</Data>
<Data Name=“BootAppStatus”>0</Data>
<Data Name=“Checkpoint”>0</Data>
<Data Name=“ConnectedStandbyInProgress”>false</Data>
<Data Name=“SystemSleepTransitionsToOn”>0</Data>
<Data Name=“CsEntryScenarioInstanceId”>0</Data>
<Data Name=“BugcheckInfoFromEFI”>false</Data>
<Data Name=“CheckpointStatus”>0</Data>
<Data Name=“CsEntryScenarioInstanceIdV2”>0</Data>
<Data Name=“LongPowerButtonPressDetected”>false</Data>
<Data Name=“LidReliability”>false</Data>
<Data Name=“InputSuppressionState”>0</Data>
<Data Name=“PowerButtonSuppressionState”>0</Data>
<Data Name=“LidState”>3</Data>
<Data Name=“WHEABootErrorCount”>0</Data>
</EventData>
</Event>

New reboot !!!!!!!!!

Yurka

After this event

<Event xmlns=“http://schemas.microsoft.com/win/2004/08/events/event”>
<System>
<Provider Name=“Microsoft-Windows-FilterManager” Guid=“{f3c5e28e-63f6-49c7-a204-e48a1bc4b09d}” />
<EventID>6</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0×8000000000000000</Keywords>
<TimeCreated SystemTime=“2025-06-25T13:54:39.7784082Z” />
<EventRecordID>16497</EventRecordID>
<Correlation />
<Execution ProcessID=“4” ThreadID=“8” />
<Channel>System</Channel>
<Computer>DESKTOP-K6S46P8</Computer>
<Security UserID=“S-1-5-18” />
</System>
<EventData>
<Data Name=“FinalStatus”>0×0</Data>
<Data Name=“DeviceVersionMajor”>10</Data>
<Data Name=“DeviceVersionMinor”>0</Data>
<Data Name=“DeviceNameLength”>9</Data>
<Data Name=“DeviceName”>npsvctrig</Data>
<Data Name=“DeviceTime”>1978-05-14T12:13:30.0000000Z</Data>
</EventData>
</Event>

ALWAYS

<Event xmlns=“http://schemas.microsoft.com/win/2004/08/events/event”>
<System>
<Provider Name=“Microsoft-Windows-Kernel-Power” Guid=“{331c3b3a-2005-44c2-ac5e-77220c37d6b4}” />
<EventID>125</EventID>
<Version>4</Version>
<Level>4</Level>
<Task>86</Task>
<Opcode>0</Opcode>
<Keywords>0×8000000000000020</Keywords>
<TimeCreated SystemTime=“2025-06-25T13:54:40.0037090Z” />
<EventRecordID>16498</EventRecordID>
<Correlation />
<Execution ProcessID=“4” ThreadID=“8” />
<Channel>System</Channel>
<Computer>DESKTOP-K6S46P8</Computer>
<Security UserID=“S-1-5-18” />
</System>
<EventData>
<Data Name=“ThermalZoneDeviceInstanceLength”>9</Data>
<Data Name=“ThermalZoneDeviceInstance”>_TZ.TZ01</Data>
<Data Name=“PSV”>0</Data>
<Data Name=“TC1”>1</Data>
<Data Name=“TC2”>2</Data>
<Data Name=“TSP”>2000</Data>
<Data Name=“AC0”>0</Data>
<Data Name=“AC1”>0</Data>
<Data Name=“AC2”>0</Data>
<Data Name=“AC3”>0</Data>
<Data Name=“AC4”>0</Data>
<Data Name=“AC5”>0</Data>
<Data Name=“AC6”>0</Data>
<Data Name=“AC7”>0</Data>
<Data Name=“AC8”>0</Data>
<Data Name=“AC9”>0</Data>
<Data Name=“CRT”>383</Data>
<Data Name=“HOT”>0</Data>
<Data Name=“MinimumThrottle”>0</Data>
<Data Name=“CR3”>0</Data>
<Data Name=“OverThrottleThreshold”>0</Data>
<Data Name=“DescriptionLength”>0</Data>
<Data Name=“Description” />
<Data Name=“TZP”>0</Data>
</EventData>
</Event>

But this does not always result in the computer rebooting.

Yurka

support4

The computer reboots even in idle mode due to a temperature jump, I attached the logs in the posts above.
How can ia use only one RAM, I have SER9 PRO 64Gb/2Tb ?
I have all update pre-install windows 11 from beelink

POST #13 Yurka

Yurka

If needed I can dump the Windows 11 log

Yurka

it happens that this event happens

<Event xmlns=“http://schemas.microsoft.com/win/2004/08/events/event”>
<System>
<Provider Name=“Microsoft-Windows-FilterManager” Guid=“{f3c5e28e-63f6-49c7-a204-e48a1bc4b09d}” />
<EventID>6</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0×8000000000000000</Keywords>
<TimeCreated SystemTime=“2025-06-26T09:53:59.0375065Z” />
<EventRecordID>17552</EventRecordID>
<Correlation />
<Execution ProcessID=“4” ThreadID=“8” />
<Channel>System</Channel>
<Computer>DESKTOP-K6S46P8</Computer>
<Security UserID=“S-1-5-18” />
</System>
<EventData>
<Data Name=“FinalStatus”>0×0</Data>
<Data Name=“DeviceVersionMajor”>10</Data>
<Data Name=“DeviceVersionMinor”>0</Data>
<Data Name=“DeviceNameLength”>9</Data>
<Data Name=“DeviceName”>npsvctrig</Data>
<Data Name=“DeviceTime”>1978-05-14T12:13:30.0000000Z</Data>
</EventData>
</Event>

then this event occurs

<Event xmlns=“http://schemas.microsoft.com/win/2004/08/events/event”>
<System>
<Provider Name=“Microsoft-Windows-Kernel-Power” Guid=“{331c3b3a-2005-44c2-ac5e-77220c37d6b4}” />
<EventID>125</EventID>
<Version>4</Version>
<Level>4</Level>
<Task>86</Task>
<Opcode>0</Opcode>
<Keywords>0×8000000000000020</Keywords>
<TimeCreated SystemTime=“2025-06-26T09:53:59.1585645Z” />
<EventRecordID>17553</EventRecordID>
<Correlation />
<Execution ProcessID=“4” ThreadID=“8” />
<Channel>System</Channel>
<Computer>DESKTOP-K6S46P8</Computer>
<Security UserID=“S-1-5-18” />
</System>
<EventData>
<Data Name=“ThermalZoneDeviceInstanceLength”>9</Data>
<Data Name=“ThermalZoneDeviceInstance”>_TZ.TZ01</Data>
<Data Name=“PSV”>0</Data>
<Data Name=“TC1”>1</Data>
<Data Name=“TC2”>2</Data>
<Data Name=“TSP”>2000</Data>
<Data Name=“AC0”>0</Data>
<Data Name=“AC1”>0</Data>
<Data Name=“AC2”>0</Data>
<Data Name=“AC3”>0</Data>
<Data Name=“AC4”>0</Data>
<Data Name=“AC5”>0</Data>
<Data Name=“AC6”>0</Data>
<Data Name=“AC7”>0</Data>
<Data Name=“AC8”>0</Data>
<Data Name=“AC9”>0</Data>
<Data Name=“CRT”>383</Data>
<Data Name=“HOT”>0</Data>
<Data Name=“MinimumThrottle”>0</Data>
<Data Name=“CR3”>0</Data>
<Data Name=“OverThrottleThreshold”>0</Data>
<Data Name=“DescriptionLength”>0</Data>
<Data Name=“Description” />
<Data Name=“TZP”>0</Data>
</EventData>
</Event>

but the reboot does not happen

But I am practically certain that the temperature rises due to the event that I mentioned first. This <Data Name=“DeviceName”>npsvctrig</Data>

support4

Hi there
So the reboot has something to do with temperature?
1.You can also try Softwares : HWMonitor、SpeedFan to optimize the temperature .

Yurka

support4

I’m sending you the logs. I thought you should tell me what the problem is, not me!

support4

Yurka
Hi there

Please use HWMonitor to observe the temperatures .
Please use only one RAM inside to test , if that works fine .
Please go to MS official for the latest system .
Windows11 tutorial: https://url.bee-link.cn/74zu，
Windows10 tutorial：https://url.bee-link.cn/dbOB

Yurka

support4

Installed Windows 10 and the computer rebooted 2 times within 30 minutes

<Event xmlns=“http://schemas.microsoft.com/win/2004/08/events/event”>
<System>
<Provider Name=“Microsoft-Windows-FilterManager” Guid=“{f3c5e28e-63f6-49c7-a204-e48a1bc4b09d}” />
<EventID>6</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0×8000000000000000</Keywords>
<TimeCreated SystemTime=“2025-06-28T21:33:49.9549430Z” />
<EventRecordID>644</EventRecordID>
<Correlation />
<Execution ProcessID=“4” ThreadID=“8” />
<Channel>System</Channel>
<Computer>DESKTOP-Q378DPL</Computer>
<Security UserID=“S-1-5-18” />
</System>
<EventData>
<Data Name=“FinalStatus”>0×0</Data>
<Data Name=“DeviceVersionMajor”>10</Data>
<Data Name=“DeviceVersionMinor”>0</Data>
<Data Name=“DeviceNameLength”>9</Data>
<Data Name=“DeviceName”>npsvctrig</Data>
<Data Name=“DeviceTime”>2025-01-06T05:41:12.0000000Z</Data>
</EventData>
</Event>
<Event xmlns=“http://schemas.microsoft.com/win/2004/08/events/event”>
<System>
<Provider Name=“Microsoft-Windows-Kernel-Power” Guid=“{331c3b3a-2005-44c2-ac5e-77220c37d6b4}” />
<EventID>508</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>159</Task>
<Opcode>0</Opcode>
<Keywords>0×8000000000000404</Keywords>
<TimeCreated SystemTime=“2025-06-28T21:33:50.0005980Z” />
<EventRecordID>645</EventRecordID>
<Correlation />
<Execution ProcessID=“4” ThreadID=“8” />
<Channel>System</Channel>
<Computer>DESKTOP-Q378DPL</Computer>
<Security />
</System>
<EventData>
<Data Name=“Reason”>1</Data>
</EventData>
</Event>

support7

Yurka

Please send details to our after-sales email.

Your machine is still under warranty, we can provide you with repair or replacement services

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