BSODs ser8 8845.

yurbanspb

Hello Beelink!
I am the owner of ser8 and have already written to you by email, but have not received a solution. My PC constantly freezes - the image freezes, the keyboard and mouse do not respond to clicks, and after a while I get BSOD.
Error: FAILURE_BUCKET_ID: 0×133_ISR_amdgpio2!unknown_function.

I updated and rolled back AMD drivers, reinstalled Windows 11 OS. Freezing occurs regardless of the load on the PC, it can freeze once a day or 2-3 times in 15 minutes. Here is the analysis of the OS minidump:

Bugcheck Analysis *

DPC_WATCHDOG_VIOLATION (133)
The DPC watchdog detected a prolonged run time at an IRQL of DISPATCH_LEVEL
or above.
Arguments:
Arg1: 0000000000000001, The system cumulatively spent an extended period of time at
DISPATCH_LEVEL or above.
Arg2: 0000000000001e00, The watchdog period (in ticks).
Arg3: fffff800c4fc33b0, cast to nt!DPC_WATCHDOG_GLOBAL_TRIAGE_BLOCK, which contains
additional information regarding the cumulative timeout
Arg4: 0000000000000000

DUMP_FILE_ATTRIBUTES: 0×21808
Kernel Generated Triage Dump

FAULTING_THREAD: ffffa58240e47080

DPC_TIMEOUT_TYPE: DPC_QUEUE_EXECUTION_TIMEOUT_EXCEEDED

BLACKBOXBSD: 1 (!blackboxbsd)

BLACKBOXNTFS: 1 (!blackboxntfs)

BLACKBOXPNP: 1 (!blackboxpnp)

BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT: 1

PROCESS_NAME: lsass.exe

STACK_TEXT:
fffff800569425e8 fffff800c432eeb9 : 0000000000000133 0000000000000001 0000000000001e00 fffff800c4fc33b0 : nt!KeBugCheckEx
fffff800569425f0 fffff800c43a4491 : 0000000000000000 0000000000000008 0000000000000000 00000000000acf6c : nt!KeAccumulateTicks+0×589
fffff80056942660 fffff800c43a4055 : 0000000000067183 0000000000000000 00000019c60eb9c4 000000000000000d : nt!KiUpdateRunTime+0xc9
fffff800569426e0 fffff800c428573e : 000000000000000d 0000000000000000 fffff80053827928 fffff800c4f20720 : nt!KiUpdateTime+0×2b5
fffff80056942870 fffff800c42870ed : fffff800c4e10a40 0000000000000000 fffff800c4e10af0 fffff800c4f8e020 : nt!KeClockInterruptNotify+0×66e
fffff800569429f0 fffff800c467d96e : 0000000000000008 fffff800c4e10a40 fffff80056942aa0 00000019c611c7b4 : nt!KiCallInterruptServiceRoutine+0×2ed
fffff80056942a50 fffff800c467e17c : fffff800c4e10a40 fffff80056942b20 fffff800c4e10af0 fffff800c4f8e158 : nt!KiInterruptSubDispatchNoLockNoEtw+0×4e
fffff80056942aa0 fffff800919627c3 : fffff800919654e0 00000000fed81500 fffff800919654e0 00000000fed81500 : nt!KiInterruptDispatchNoLockNoEtw+0×3c
fffff80056942c30 fffff800919654e0 : 00000000fed81500 fffff800919654e0 00000000fed81500 00000000000000fc : amdgpio2+0×27c3
fffff80056942c38 00000000fed81500 : fffff800919654e0 00000000fed81500 00000000000000fc fffff800ff000000 : amdgpio2+0×54e0
fffff80056942c40 fffff800919654e0 : 00000000fed81500 00000000000000fc fffff800ff000000 ffffa582235563c0 : 0xfed81500
fffff80056942c48 00000000fed81500 : 00000000000000fc fffff800ff000000 ffffa582235563c0 0000000000000000 : amdgpio2+0×54e0
fffff80056942c50 00000000000000fc : fffff800ff000000 ffffa582235563c0 0000000000000000 0000000000000800 : 0xfed81500
fffff80056942c58 fffff800ff000000 : ffffa582235563c0 0000000000000000 0000000000000800 fffff8001f000000 : 0xfc
fffff80056942c60 ffffa582235563c0 : 0000000000000000 0000000000000800 fffff8001f000000 0000000000000000 : 0xfffff800ff000000 fffff80056942c68 0000000000000000 : 0000000000000800 fffff8001f000000 0000000000000000 ffffa582235563c0 : 0xffffa582235563c0

SYMBOL_NAME: amdgpio2+27c3

MODULE_NAME: amdgpio2

IMAGE_NAME: amdgpio2.sys

STACK_COMMAND: .process /r /p 0xffffa58235168240; .thread 0xffffa58240e47080 ; kb

BUCKET_ID_FUNC_OFFSET: 27c3

FAILURE_BUCKET_ID: 0×133_ISR_amdgpio2!unknown_function

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {d434f6b1-29cd-b7b6-5f14-790f39050aff}

How to avoid freezing, or did I buy a defective PC?

yurbanspb

Image description

support4

yurbanspb
Hi there
Sorry for the situation and any inconvenience.
Please don`t worry.
Please send us a picture of BIOS version .

So we would be able to know whether it is latest BIOS and send you files accordingly.

Here`s how to check your BIOS version:

Prese : Win + R ,
Type : msinfo32
Send us the screen.

or try this
https://mega.nz/#F!yuISGa4I!s1bQQajKwnsEdzjqq4nopQ

yurbanspb

Image description

yurbanspb

Hello!
I updated the bios, but it did not affect the freezing

support6

yurbanspb
Here are some potential solutions：

①Please take out the RAM ,please clean the contacts of the RAM with a rubber. Here is the tutorial https://mega.nz/file/XqZX0TIR#_DtO2oa4aRP4bWtvxgKLj4QGhBpQ959cg5U3Yw4u1Cc or [https://url.bee-link.cn/AzzB]

②Please take out one RAM and leave the other one in it to test if the RAM is defective or not. You can also use Memtest software to test the RAM.

③Update graphics driver: Please uninstall the graphic driver in the device manager and install the new one. Here is the driver source :[https://url.bee-link.cn/xv1s]. Here is the tutorial of updating the driver : https://buildin.ai/50c2dee7-dcde-4707-97d8-dc7eac84a4eb

④Please change another power supply.

⑤Overheating. If your PC is overheating, please check if the fan spins. You can also turn off the turbo boost. Go to control panel —power option—change to High performance— change plan setting—advanced setting —processor power management— change both 100% to 99% , click save.

yurbanspb

Image description

yurbanspb

Dear support!
I have already followed these recommendations when I contacted you by email in February. Since then, the situation has not changed. I checked the memory with memtest - there are no errors.
The temperature of the processor and memory does not exceed 50-55C. Freezing occurs randomly - several times the PC froze immediately after power on. But it can also freeze 1-4 hours after switching on.
All freezes - the computer stops responding to anything except the power button. Twice I waited more than 15 minutes, and nothing happened.
I have already installed the suggested drivers - the freezes did not stop.
I regularly update the drivers from AMD - this also does not solve the problem.

Reading your forum, I get the impression of a raw product with technical problems - stylish, beautiful, but unfortunately SER8 is unstable and very unreliable. Image description

support4

yurbanspb
Hi there
Sorry for the situation and any inconvenience.
May i know if you stay on the BIOS , will it shut off ?

Please go to MS official for the latest system .
Windows11 tutorial: https://url.bee-link.cn/74zu，
Windows10 tutorial：https://url.bee-link.cn/dbOB

yurbanspb

Hi dear support,
I am using the latest official Windows 11 Pro.

I will be able to test your suggestion about stay on the BIOS on the weekend, leaving the PC turned on for all day
Thank you!

support6

yurbanspb
Thank you for your feedback. Please comment after you test it so we can help you better.