BSODs ser8 8845.

yurbanspb

Hello Beelink!
I am the owner of ser8 and have already written to you by email, but have not received a solution. My PC constantly freezes - the image freezes, the keyboard and mouse do not respond to clicks, and after a while I get BSOD.
Error: FAILURE_BUCKET_ID: 0×133_ISR_amdgpio2!unknown_function.

I updated and rolled back AMD drivers, reinstalled Windows 11 OS. Freezing occurs regardless of the load on the PC, it can freeze once a day or 2-3 times in 15 minutes. Here is the analysis of the OS minidump:

Bugcheck Analysis *

DPC_WATCHDOG_VIOLATION (133)
The DPC watchdog detected a prolonged run time at an IRQL of DISPATCH_LEVEL
or above.
Arguments:
Arg1: 0000000000000001, The system cumulatively spent an extended period of time at
DISPATCH_LEVEL or above.
Arg2: 0000000000001e00, The watchdog period (in ticks).
Arg3: fffff800c4fc33b0, cast to nt!DPC_WATCHDOG_GLOBAL_TRIAGE_BLOCK, which contains
additional information regarding the cumulative timeout
Arg4: 0000000000000000

DUMP_FILE_ATTRIBUTES: 0×21808
Kernel Generated Triage Dump

FAULTING_THREAD: ffffa58240e47080

DPC_TIMEOUT_TYPE: DPC_QUEUE_EXECUTION_TIMEOUT_EXCEEDED

BLACKBOXBSD: 1 (!blackboxbsd)

BLACKBOXNTFS: 1 (!blackboxntfs)

BLACKBOXPNP: 1 (!blackboxpnp)

BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT: 1

PROCESS_NAME: lsass.exe

STACK_TEXT:
fffff800569425e8 fffff800c432eeb9 : 0000000000000133 0000000000000001 0000000000001e00 fffff800c4fc33b0 : nt!KeBugCheckEx
fffff800569425f0 fffff800c43a4491 : 0000000000000000 0000000000000008 0000000000000000 00000000000acf6c : nt!KeAccumulateTicks+0×589
fffff80056942660 fffff800c43a4055 : 0000000000067183 0000000000000000 00000019c60eb9c4 000000000000000d : nt!KiUpdateRunTime+0xc9
fffff800569426e0 fffff800c428573e : 000000000000000d 0000000000000000 fffff80053827928 fffff800c4f20720 : nt!KiUpdateTime+0×2b5
fffff80056942870 fffff800c42870ed : fffff800c4e10a40 0000000000000000 fffff800c4e10af0 fffff800c4f8e020 : nt!KeClockInterruptNotify+0×66e
fffff800569429f0 fffff800c467d96e : 0000000000000008 fffff800c4e10a40 fffff80056942aa0 00000019c611c7b4 : nt!KiCallInterruptServiceRoutine+0×2ed
fffff80056942a50 fffff800c467e17c : fffff800c4e10a40 fffff80056942b20 fffff800c4e10af0 fffff800c4f8e158 : nt!KiInterruptSubDispatchNoLockNoEtw+0×4e
fffff80056942aa0 fffff800919627c3 : fffff800919654e0 00000000fed81500 fffff800919654e0 00000000fed81500 : nt!KiInterruptDispatchNoLockNoEtw+0×3c
fffff80056942c30 fffff800919654e0 : 00000000fed81500 fffff800919654e0 00000000fed81500 00000000000000fc : amdgpio2+0×27c3
fffff80056942c38 00000000fed81500 : fffff800919654e0 00000000fed81500 00000000000000fc fffff800ff000000 : amdgpio2+0×54e0
fffff80056942c40 fffff800919654e0 : 00000000fed81500 00000000000000fc fffff800ff000000 ffffa582235563c0 : 0xfed81500
fffff80056942c48 00000000fed81500 : 00000000000000fc fffff800ff000000 ffffa582235563c0 0000000000000000 : amdgpio2+0×54e0
fffff80056942c50 00000000000000fc : fffff800ff000000 ffffa582235563c0 0000000000000000 0000000000000800 : 0xfed81500
fffff80056942c58 fffff800ff000000 : ffffa582235563c0 0000000000000000 0000000000000800 fffff8001f000000 : 0xfc
fffff80056942c60 ffffa582235563c0 : 0000000000000000 0000000000000800 fffff8001f000000 0000000000000000 : 0xfffff800ff000000 fffff80056942c68 0000000000000000 : 0000000000000800 fffff8001f000000 0000000000000000 ffffa582235563c0 : 0xffffa582235563c0

SYMBOL_NAME: amdgpio2+27c3

MODULE_NAME: amdgpio2

IMAGE_NAME: amdgpio2.sys

STACK_COMMAND: .process /r /p 0xffffa58235168240; .thread 0xffffa58240e47080 ; kb

BUCKET_ID_FUNC_OFFSET: 27c3

FAILURE_BUCKET_ID: 0×133_ISR_amdgpio2!unknown_function

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {d434f6b1-29cd-b7b6-5f14-790f39050aff}

How to avoid freezing, or did I buy a defective PC?

yurbanspb

Image description

support4

yurbanspb
Hi there
Sorry for the situation and any inconvenience.
Please don`t worry.
Please send us a picture of BIOS version .

So we would be able to know whether it is latest BIOS and send you files accordingly.

Here`s how to check your BIOS version:

Prese : Win + R ,
Type : msinfo32
Send us the screen.

or try this
https://mega.nz/#F!yuISGa4I!s1bQQajKwnsEdzjqq4nopQ

yurbanspb

Image description

yurbanspb

Hello!
I updated the bios, but it did not affect the freezing

support6

yurbanspb
Here are some potential solutions：

①Please take out the RAM ,please clean the contacts of the RAM with a rubber. Here is the tutorial https://mega.nz/file/XqZX0TIR#_DtO2oa4aRP4bWtvxgKLj4QGhBpQ959cg5U3Yw4u1Cc or [https://url.bee-link.cn/AzzB]

②Please take out one RAM and leave the other one in it to test if the RAM is defective or not. You can also use Memtest software to test the RAM.

③Update graphics driver: Please uninstall the graphic driver in the device manager and install the new one. Here is the driver source :[https://url.bee-link.cn/xv1s]. Here is the tutorial of updating the driver : https://buildin.ai/50c2dee7-dcde-4707-97d8-dc7eac84a4eb

④Please change another power supply.

⑤Overheating. If your PC is overheating, please check if the fan spins. You can also turn off the turbo boost. Go to control panel —power option—change to High performance— change plan setting—advanced setting —processor power management— change both 100% to 99% , click save.

yurbanspb

Image description

yurbanspb

Dear support!
I have already followed these recommendations when I contacted you by email in February. Since then, the situation has not changed. I checked the memory with memtest - there are no errors.
The temperature of the processor and memory does not exceed 50-55C. Freezing occurs randomly - several times the PC froze immediately after power on. But it can also freeze 1-4 hours after switching on.
All freezes - the computer stops responding to anything except the power button. Twice I waited more than 15 minutes, and nothing happened.
I have already installed the suggested drivers - the freezes did not stop.
I regularly update the drivers from AMD - this also does not solve the problem.

Reading your forum, I get the impression of a raw product with technical problems - stylish, beautiful, but unfortunately SER8 is unstable and very unreliable. Image description

support4

yurbanspb
Hi there
Sorry for the situation and any inconvenience.
May i know if you stay on the BIOS , will it shut off ?

Please go to MS official for the latest system .
Windows11 tutorial: https://url.bee-link.cn/74zu，
Windows10 tutorial：https://url.bee-link.cn/dbOB

yurbanspb

Hi dear support,
I am using the latest official Windows 11 Pro.

I will be able to test your suggestion about stay on the BIOS on the weekend, leaving the PC turned on for all day
Thank you!

support6

yurbanspb
Thank you for your feedback. Please comment after you test it so we can help you better.

yurbanspb

Hello, on BIOS the computer worked without freezing for more than a day. But today it froze again.

How can I track down the cause?
This “floating” problem is absolutely unbearable(

support4

yurbanspb
Hi there
Please email us with SN code picture and purchase record for replacement or repair.
Support-PC@bee-link.com
It might be overheat.

yurbanspb

Hi,
I wrote to your address.
It’s definitely not overheating, because sometimes it freezes 5-15 minutes after turning on.
I turn off and on the PC and it can work all day. I checked the possibility of overheating first.
Thank you.

support10

yurbanspb

Hello there,

We have already received your email.

We believe that our after-sales staff will provide corresponding responses.

Have a nice day!

f1oren

@support10 Hello,
I’m experiencing the same random issue with my Beelink SER8 8845HS 32GB where the mouse and keyboard stop responding, and I have to restart the PC, sometimes I even get a BSOD. The problem is completely unpredictable. Windows is fully up to date, AMD drivers are also up to date, and I’ve updated the BIOS as well, but nothing has changed.

I just had another crash a moment ago, and earlier I had to reboot the PC because the mouse and keyboard had stopped responding again.
Beelink SER8 8845H BSOD

I’m really disappointed because the machine performs very well when it works, but it feels like Beelink hasn’t been able to identify the root cause of the issue, and it’s starting to become worrying.
Could this be a hardware problem?

@yurbanspb How has Beelink handled your case? Did they offer you any solution or replacement?

support4

f1oren
Hi there
It could be RAM or SSD issue . likely the memory.

Please Download the "memtest "and “crystaldisk” softwares to test both SSD and DDR.

If solutions don`t work , we will replace it for you within warranty .
Please feel free to email us with SN code pic and purchase record.
Support-PC@bee-link.com

yurbanspb

Hello,
@f1oren Unfortunately, the company has not responded to my letter for a week.
I’m completely disappointed in SER8.
I will forced to buy a PC from another company and hand over the SER8 to a flea market

support4

yurbanspb
Hi there
I am sorry , we are dealing emails everyday .
if you have emailed us , we must have responded.
and if online solutions don`t work. we will replace it for you within warranty .

f1oren

support4 Alright, I’m going to run Memtest and CrystalDiskInfo to check the RAM and SSD, and I’ll report back.
As for the SSD, I think it’s unlikely to be the issue since I was already experiencing the problem with the original 1TB SSD, and I’ve since replaced it with a 4TB Samsung 990 Pro.

@yurbanspb Don’t hesitate to let us know how your interaction with Beelink support went. it could be useful for others as well ;-)

yurbanspb

support4 , Hello!

ok! I didn’t get any answer…
Just like in February of this year, after doing all the tests, I got a request for a photo of the receipt, and that’s it.

I’ll send my letter again =)

support10

f1oren

Hello there,

We will wait for your reply~

Have a nice day!