GTI12 2xSSD Issue

jooli

Hello
After I connected a second M.2 NVMe SSD (2Tb), I started having issues with its operation. While my first M.2 NVMe SSD (500GB) works perfectly, the second one stops being recognized by the system after a few minutes. The drive is new, and I even tried replacing it with another identical one, but the problem remained. I also tried swapping the slots between the two drives, but the issue still persisted. A SMART test using the manufacturer’s utility showed that the drive shuts down after some time, which likely means it stops receiving power.
What can I do to get the second SSD to work?
Thank you.

jooli

https://ibb.co/twyNrVQY
https://ibb.co/MxbvjqCP

jooli

Photos at the links above

support16

jooli Hi there,
1.Please test the SSD with diagnostic software: Use a diagnostic software tool to check the health of the SSD，such as DiskGenius.
2.Please put the recognised SSD in another slot and see if it is recognised to check if the slot is the problem.
3.Please repeatedly press delete key as soon as you turn on the PC, go to BIOS. Please send us a picture of the main page, we will check if you need to update the BIOS.

jooli

The test was completed successfully.
The recognised SSD works properly in both slots. When a second drive is connected, it is also successfully recognised, but stops working after some time.
Image via the link: https://ibb.co/7dMX4yB2

support16

jooli Hi there,the BIOS is up to date.
1.Please send us a link of the SSD you installed,so that we can check it.
2.Please press Win+X → Device Manager → Right click on SSD in Device Manager → ‘Update Driver’ → Search for updates automatically.
3.Press Win+R and type eventvwr → View Windows Logs → System and filter ‘Disk’ or ‘Storport’ error events to locate specific fault codes.

jooli

https://viper.patriotmemory.com/products/viper-vp4300lite-pcie-m-2-gen4x4-solid-state-drive
Done, but it didn’t help
There are errors stornvme 11 and stornvme 129

support16

jooli Hi there,thanks for your effort.
1.Please adjust the PCIE speed to Gen3 to test,here is the tutorial:https://buildin.ai/021dcc27-0e1a-4f94-8e42-6fd2f6e5c1eb
2.Please go to Control Panel → Power Options → select ‘Select Power Button Functions’ → uncheck ‘Enable Fast Startup’ → save and reboot.

jooli

Done
Done
unfortunately the issue still persists: the drive is recognized, but after some time it stops working

support16

jooli Hi there,we’ll test the case to see if it is the problem of your machine.
We’ll let you know if we get any results.

jooli

Thank you

jooli

I’ve noticed something more: as long as I’m just downloading something from the internet to this drive (write speed of about 10 MB/s), the drive works fine. But as soon as I start installing something to the drive (write speed much higher), after few seconds the drive stops being recognized.

support16

jooli Okay,we’ve informed our tester.

jooli

At the same time, according to the sensors, the drive’s temperature never rises above 45 degrees

jooli

Hello
Do you have any news for me?

support16

jooli Hi there,sorry for the late reply.
It seems that it is the issue of machine,please send us a picture of SN on the bottom of the PC and a picture of the purchase record to our after-sale email:support-pc@bee-link.com
You could also attach the record,our team will provide you the warranty service.

jooli

Hello. I wrote to the specified address, but I still haven’t received a reply. Thank you.

support16

jooli Hi there,we’ve transfered the info to our 零刻 team.
We’ll urge them to get back to you.

jooli

Hello
According to the message I received, I will have to pay for the repair of the motherboard:

"Based on your description of the fault, it might be a problem with the motherboard.
If your seller can’t repair it for you, youcan find a freight company or a friend inChina and send me the repair address inChina by express delivery. We can’t afford the cost ofshipping it back from abroad, includingthe cost of repairing it from China and sending it to you
Have a nice day!"

support16

jooli Hi there,sorry for that.
Based on the fact that your machine is from 零刻, please refer to the warranty service provided by our 零刻 team.
We are different team.