In order to utilize GTR Pro full potential for AI applications, I’m required to install Ubuntu 24.04 along with AMD ROCm (which is not supported on windows 11). After installing Ubuntu, I noticed a recurring problem with the built in ethernet adapters. Whenever the computer encounters load on the GPU, the ethernet card would crash and the only way to get it to work again is to unplug my machine from power. It seems that other users of GTR Pro are also experiencing this issue: https://community.intel.com/t5/Ethernet-Products/Intel-Ethernet-Controller-E610-Firmware-Recovery-Mode-Under-Load/td-p/1719424 Linux Kernel is 24.04c oem as required by ROCm Things I’ve tried: Installing the ubuntu LAN driver version 6.0.6 provided in the beelink driver package - fails under ubuntu 24.04 Installing the latest LAN driver from Intel website - The ethernet card still crashes Installing an older version (6.1.4) - The ethernet card still crashes. Please advise as this makes the machine unusable as a server under Linux. It happens on gaming distributions such as Bazzite, as well.

I am on manjaro linux, and it seems like you can just use the intel default package for nvm updates for the 610 NIC ( https://www.intel.com/content/www/us/en/download/845408/non-volatile-memory-nvm-update-package-for-intel-ethernet-e610-series-linux.html ) to flash it to 1.30. Just make sure you can see the nic with lspci before you start (if not, coldstart).

f70w I attempted the above, no luck unfortunately. Beelink is working on a solution

Sorry for the trouble. Currently, the Lan issue of the GTR9 395 persists, and its root cause lies in the Ethernet driver. As of now, there is no new driver available to resolve the problem of the Intel E610. The current workarounds are as follows: Perform a physical power-off and re-plug the power cable. We suggest you to to use a Wi-Fi connection instead. A complete resolution to this issue will only be possible once a new driver is released

Beelink CS-George I was just about to place an order for this device… after reading these posts and the implicated lack of urgency in your response (not even and indicated time-line) to this major issue. I’ll hold off and quite likely look at the Framework product.

Oh, and the fact that your driver web page is inaccessible…

Welly Hi there, it is accessible, here is the link https://dr.bee-link.cn/?dir=uploads%2FGTR%2FGTR9-395

Welly Sorry for the inconvenience. We already urge Intel to develop a good driver. We will update it once it is released.

Beelink CS-George I will keep an eye out for this news.

Thanks for the update but what’s the confidence level that the new driver will resolve this issue? Are you able to reproduce it? What is the root cause? Could you share more details? Thank you very much.

LEPT Thank you for your understanding and patience. decryp7 Thank you for your response. The issue stems from missing drivers, which have caused the Ethernet functionality to become inoperable. New drivers are currently under development.

GTR 9 Pro Ethernet Malfunction under load

knekker

Beelink CS-Ian Chan Thanks for the answer. May I ask why you edited your earlier posts, removing all info where you previously explained that with rev 2.2, bee-link has changed the NIC from Intel to a different brand, with the following reason that the new NIC plays more nice with the rest of the hardware on the motherboard?

Beelink CS-Ian Chan

knekker with the following reason that the new NIC plays more nice with the rest of the hardware on the motherboard?
Hi , there
Not because of it`s new NIC , but the most of the PCs were sold without problem .

RubensRainelli

I’m still facing issues on GTR9 Pro with latest firmware published on FB… 😅

Will there be a definite solution?
Actually I have all ports busy for peripherals I need, and even using some hubs… I can’t use an USB ETH… And the hubs with it that works well with the ports I’d need are all over 100 €…

@Beelink CS-George

Beelink CS-Ian Chan

RubensRainelli
Hi , there
Please update to intel 1.30 or 1.40 firmware.
Will it work?

Beelink CS-Ian Chan

Olii
Hi , there
SN code picture can`t tell what version of motherboard is .

Olii

Beelink CS-Ian Chan

It would be absolutely extraordinary for a company of this size not to keep track of part numbers used per production date / serial number range. Like extraordinary in the sense that I’ve never heard of that before. I don’t believe you.

Beelink CS-Ian Chan

knekker
Hi , there
I think i did not mention about rev 2.2 and Wasn`t quite sure about what changed or what unchanged ,
An unconfirmed answer or information should not be open to public from my pecpective.
I am sorry for my carelessness .

Beelink CS-Ian Chan

miguilim
Have you tried 1.30 or 1.40 firmware.?

RubensRainelli

Beelink CS-Ian Chan I did it, it’s still dead AF… 😅

MERYEM

I have already checked everything mentioned here, and I have updated NVM 1.40, installed the 31.0 driver, updated the BIOS to 1.10, and completed all updates. However, the intermittent NIC issue is still not resolved.

Beelink CS Ian Chan recently replied that the China domestic models do not have this problem, but the unit I purchased in late January 2026 originally came with BIOS 1.08, and it does have this issue.

This problem happens randomly and intermittently. Sometimes it happens under heavy load, but it can also happen when I’m doing nothing—just leaving Microsoft Edge open and idle. Sometimes it happens within minutes, sometimes after hours. Because it is so unpredictable, I cannot respond to it properly or test it reliably.

I contacted Support-PC@bee-link.com
by email. According to the read receipt, they opened my email within an hour, but they ignored it for several days. Only after I sent another email to push them did I receive a reply—and even then, they ignored my questions and just gave a generic macro response telling me to go through the seller or send the unit in for support.

Please do not repeat “update firmware 1.40” like a parrot. That is not a solution. Provide a realistic solution, not a temporary workaround.

For the v1.0 board, is returning the product the correct answer?

knekker

MERYEM For the v1.0 board, is returning the product the correct answer?

Yes. If you want to keep your GTR9 Pro but want the instability issues addressed, best would be to reach out to bee-link and schedule a swap that fits with their inventory stock of rev. 2.2.

MERYEM

knekker I received the following reply: “You need to send your computer to our service center in China. You will be responsible for the shipping cost and customs duties for the item sent from abroad.”

At this point, I think I should return it and never buy a Beelink product again.

knekker

MERYEM It should be sent back to same address of where you ordered it from. What region are you located in?

Beelink CS-Ian Chan

MERYEM
Hi , there
For service within warranty ,
You would not need to bear the shipping cost .
Normally , We will reimburse you via paypal after .

knekker

knekker It should be sent back to same address of where you ordered it from.

Sorry I meant to say that it should be sent back to the same facility it was dispatched from. if your GTR9 Pro was for instance sent from Bee-link’s German storage facility, then that’s where you should return it to.

MERYEM

knekker I’m in Korea, and I bought a product that was made for the Chinese domestic market.

njake

I’m still waiting for a fix for this. Is there any information on whether this will even work or not?

Is there a bios version coming out that will fix something?

After updating to version 110, there have been random crashes and freezes as new feature.

Is there any information on a fix for the network issue?

Beelink CS-Ian Chan

njake
HI, there
Please email us for further assistance with purchase record and SN code picture.
PC after-sales service support:
Support-PC@bee-link.com

AnthonyMQ

I just received a gtr 9 pro, how can i verify if it’s a rev 2.2 ?

IainT

AnthonyMQ Either check which ethernet chip you have, or take a peek inside (be careful of the short thin ribbon cables connected to the base) should be printed on the mainboard along one of the edges near the m.2 screw posts.

Beelink CS-Ian Chan

RubensRainelli
HI, there
Please email us for further assistance with purchase record and SN code picture.
PC after-sales service support:
Support-PC@bee-link.com

alex_ka

Is there any news on a software fix? Or should we give up hope?

Beelink CS-Ian Chan

alex_ka Please try some solutions here :
1.
①Disable the NIC: BIOS > Advanced > Demo Board > “Device 3 Fun 2”: Disabled
②.Boot to OS
③.Run something that brings the temp. up to _75℃ for a while (e.g: furmark with appropriate fan profile)
④.Boot to BIOS and re-enable the NIC
⑤.Please do not remove the power supply.

2.
Please update to intel 1.30 or 1.40 firmware.
https://www.intel.com/content/www/us/en/download/845347/non-volatile-memory-nvm-update-package-for-intel-ethernet-e610-series.html

3.
①Boot into OS
②.Run FurMark or any benchmark until the NIC drops into recovery mode
③.Once the APU reaches >=75℃, wait for five minutes or more to ensure the PCB won’t cool down immediately once the load is gone
④.Turn off the PC
⑤.Unplug from the wall for two to five seconds, this is required to get the NIC to exit the recovery mode
⑥.Plug it back in and turn on the PC

anomaly

Wow, this is still dragging on.
“So far , the replacement is not yet ready”

I was going to buy one today now that I have the funds set aside for it but I can see Bee-Link support are still gaslighting people about a firmware or driver fix after 5+ months.

I guess I’ll be buying another brand’s 128Gb Strix Halo solution and forgoing the dual 10Gbe. Good luck to you all.

Beelink CS-Ian Chan

anomaly
HI, there
Please email us for further assistance with purchase record and SN code picture.
PC after-sales service support:
Support-PC@bee-link.com

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