Hello. I have a question. Is there a mechanism for verifying the authenticity of products, specifically mini-PCs? My question arose because many small sellers are selling Beelink products cheaper than those on the official Beelink website. How is this possible? And they claim their products are genuine. HOW can I verify this? How can I be sure they’re not counterfeit? For example, everyone knows that Apple products can be verified online using a unique code, but how can I verify the uniqueness and authenticity of Beelink products?

Elizabeth Hi there, we can verify with the series number which is on the bottom of the PC.

Beelink CS-George I’m sending a screenshot of the back of the box.

Elizabeth Thank you for your reply. You can enter the BIOS to verify if the SN code matches the SN code on the bottom of the machine. If they match, it is a genuine product.

Beelink product authenticity verification

Elizabeth

Beelink CS-George

Turn up the volume to hear the noise - the fan is defective.

I often encounter defective computer fans like this. How do you resolve this issue?
Please tell me, do you have a representative office in Moscow (Russia) or an authorized distributor?

Beelink CS-George

Elizabeth Hi there,

Sorry , we don’t have customer service center there. Please contact our support team to get a fan replacement , here is our contact email support-pc@bee-link.com

Elizabeth

Beelink CS-George
Thanks for your reply.
Why don’t you open a Beelink representative office in Russia?
You’d have great sales here!
You’re missing out on a huge sales market…

Beelink CS-George

Elizabeth Hi there, we do consider it.

Elizabeth

Beelink CS-George
If you’re seriously considering this, please email me.
We’re ready to collaborate on this matter.
barvynok@mail.ru
+79262793709

Beelink CS-George

Elizabeth
Thank you for your follow-up.
Please contact the following email address: wholesale@bee-link.com
Our relevant staff will discuss cooperation matters with you.

Elizabeth

Beelink CS-George
Hello. Thank you for your reply.
I also have this question:
On the Beelink GTR9 Pro AI Max + 395 128 GB model, how do I reallocate 96 GB of memory, which in my case is too much for the graphics card? Should I leave 8 GB for the graphics card, for example, and reallocate the rest to programs and Windows 11?
I read that this can be done, but I couldn’t find a way.
I didn’t find this option in the BIOS.

Beelink CS-George

Elizabeth Hello there,

Please press delete key as soon as you turn on the PC, so that you can go to BIOS. Please send us a picture of the Main page.
We will check if you need to update the BIOS.
Here is the tutorial on how to allocate the VRAM : https://buildin.ai/lizong/42677515-da2b-4332-a914-ed196780951a

8GB VRAM is adequate for general use, 4K video, and light gaming; if you run AI workloads later, you can revert to higher allocations

Elizabeth

Beelink CS-George

Greetings, George.
I’m sending a screenshot of the BIOS start page, which I could only access using the escape button. And one more thing… a very annoying thing: when I turn on the computer, a very loud hissing noise appears. WHAT IS THIS? This noise continues the entire time the computer is on!

Elizabeth

Beelink CS-George

Elizabeth

Elizabeth
The incorrect words are “crackling” and not “hissing.”
What should I do with this now? It’s completely impossible to work…

Beelink CS-George

Elizabeth Hi there, for the noise, it might come from the fan.
Please contact our support team to get a fan replacement. Here is the support email support-pc@bee-link.com

Elizabeth

And another question: HOW did you manage to install 4GB of dedicated memory on the video cards? The screenshot only shows two modes—96GB and 64GB—with no other options or variations.

Elizabeth

Beelink CS-George

Elizabeth Hi there, please update the BIOS so that you can allocate the VRAM.
Here is BIOS https://url.bee-link.cn/oHA3, here is the tutorial https://url.bee-link.cn/KWgv

Elizabeth

Georg, but the most important question for me is what to do with this crackling?! Can you help me?

Elizabeth

Beelink CS-George

Elizabeth

Beelink CS-George

It’s a strange situation, I wrote to tech support, sent them screenshots and serial numbers of the device, in response they ask me for a receipt for the purchase of a computer. This is the first time I’ve seen this, they never ask for a cash receipt for the purchase of a device anywhere.
I asked them why they needed the check. Besides, I don’t have it, it’s a New Year’s gift, but they haven’t answered me anymore. And what’s next now?

Elizabeth

I’ve managed to update the BIOS firmware, but honestly, it’s quite challenging for an average user. I have an HP all-in-one PC, and when a BIOS firmware update is released, I can install it directly from my Windows desktop. The computer will immediately reboot and update the BIOS firmware without any user intervention. There’s no need to create any flash drives, as everything happens automatically.
Okay, everything worked out fine…

Elizabeth

Tell me, Georg, do you install these programs by default? What for?

Beelink CS-George

Elizabeth Hi there, these softwares are not preinstalled by default . Did your friend/family install them for you since they gave you the PC as a gift ?