Elizabeth Elizabeth,
We are truly sorry that this experience has left you so frustrated and disappointed—this is never the level of quality or service we want to deliver to our customers, especially after you invested $2500 in our product with the simple hope of unboxing and using it right away. We take full responsibility for the ongoing fan issue and the endless hassle it has caused you, and we sincerely apologize for letting you down so deeply.
To resolve this as smoothly and fairly as possible, we’re offering two hassle-free solutions, with 100% of all shipping costs covered by Beelink (we will reimburse you via PayPal once we receive the necessary details):
①Return for a brand-new replacement unit: Send back the defective unit, and upon our inspection and confirmation, we will immediately ship you a brand-new, pre-tested Beelink machine. Our QC team will conduct a full check—especially on the fan system—to ensure it works perfectly out of the box.
②Return for professional repair: Our certified technicians will thoroughly fix the fan issue and perform a complete system inspection to eliminate any other potential problems before sending your unit back to you.
Here’s how the shipping reimbursement process works (we’ve kept it as simple as possible for you):
Once you confirm your preferred solution, we will send you our return address and a unique reference number for your shipment right away.
After you send the unit, please share the shipping receipt (with the total cost clearly shown) and your PayPal account details (registered outside of Russia) with us via this email.
We will process the full shipping cost reimbursement to your specified PayPal account as soon as possible.
We understand you’re tired of dealing with this product, and we want to minimize any extra effort on your part. This small requirement for a non-Russian PayPal account is only to ensure the reimbursement can be processed quickly and without technical delays on our end.
Please just let us know which option you prefer, and we will jump into action immediately to get this resolved for you.
Again, we are so sorry for the frustration and inconvenience this has caused. We truly hope to have the chance to make this right and restore your faith in Beelink.
Regards,
Beelink Service
