Hello. I have a question. Is there a mechanism for verifying the authenticity of products, specifically mini-PCs? My question arose because many small sellers are selling Beelink products cheaper than those on the official Beelink website. How is this possible? And they claim their products are genuine. HOW can I verify this? How can I be sure they’re not counterfeit? For example, everyone knows that Apple products can be verified online using a unique code, but how can I verify the uniqueness and authenticity of Beelink products?

Elizabeth Hi there, we can verify with the series number which is on the bottom of the PC.

Beelink CS-George I’m sending a screenshot of the back of the box.

Elizabeth Thank you for your reply. You can enter the BIOS to verify if the SN code matches the SN code on the bottom of the machine. If they match, it is a genuine product.

Beelink CS-George Turn up the volume to hear the noise - the fan is defective. I often encounter defective computer fans like this. How do you resolve this issue? Please tell me, do you have a representative office in Moscow (Russia) or an authorized distributor?

Elizabeth Hi there, Sorry , we don’t have customer service center there. Please contact our support team to get a fan replacement , here is our contact email support-pc@bee-link.com

Beelink CS-George Thanks for your reply. Why don’t you open a Beelink representative office in Russia? You’d have great sales here! You’re missing out on a huge sales market…

Elizabeth Hi there, we do consider it.

Beelink CS-George If you’re seriously considering this, please email me. We’re ready to collaborate on this matter. barvynok@mail.ru +79262793709

Elizabeth Thank you for your follow-up. Please contact the following email address: wholesale@bee-link.com Our relevant staff will discuss cooperation matters with you.

Beelink CS-George Hello. Thank you for your reply. I also have this question: On the Beelink GTR9 Pro AI Max + 395 128 GB model, how do I reallocate 96 GB of memory, which in my case is too much for the graphics card? Should I leave 8 GB for the graphics card, for example, and reallocate the rest to programs and Windows 11? I read that this can be done, but I couldn’t find a way. I didn’t find this option in the BIOS.

Beelink product authenticity verification

Elizabeth

Elizabeth
The incorrect words are “crackling” and not “hissing.”
What should I do with this now? It’s completely impossible to work…

Beelink CS-George

Elizabeth Hi there, for the noise, it might come from the fan.
Please contact our support team to get a fan replacement. Here is the support email support-pc@bee-link.com

Elizabeth

And another question: HOW did you manage to install 4GB of dedicated memory on the video cards? The screenshot only shows two modes—96GB and 64GB—with no other options or variations.

Elizabeth

Beelink CS-George

Elizabeth Hi there, please update the BIOS so that you can allocate the VRAM.
Here is BIOS https://url.bee-link.cn/oHA3, here is the tutorial https://url.bee-link.cn/KWgv

Elizabeth

Georg, but the most important question for me is what to do with this crackling?! Can you help me?

Elizabeth

Beelink CS-George

Elizabeth

Beelink CS-George

It’s a strange situation, I wrote to tech support, sent them screenshots and serial numbers of the device, in response they ask me for a receipt for the purchase of a computer. This is the first time I’ve seen this, they never ask for a cash receipt for the purchase of a device anywhere.
I asked them why they needed the check. Besides, I don’t have it, it’s a New Year’s gift, but they haven’t answered me anymore. And what’s next now?

Elizabeth

I’ve managed to update the BIOS firmware, but honestly, it’s quite challenging for an average user. I have an HP all-in-one PC, and when a BIOS firmware update is released, I can install it directly from my Windows desktop. The computer will immediately reboot and update the BIOS firmware without any user intervention. There’s no need to create any flash drives, as everything happens automatically.
Okay, everything worked out fine…

Elizabeth

Tell me, Georg, do you install these programs by default? What for?

Beelink CS-George

Elizabeth Hi there, these softwares are not preinstalled by default . Did your friend/family install them for you since they gave you the PC as a gift ?

Elizabeth

Beelink CS-George

Not at all! They were installed with Windows 11 when I turned on the computer. It was sealed. These programs appeared on the desktop immediately after the installation of Windows 11.

Beelink CS-George

Elizabeth
Thank you for your reply.
When you first turn on the machine, does it prompt you to set the language and country?

Elizabeth

Elizabeth
I don’t remember anymore, I think so, I was asked to choose a country and a language… Just in case, I want to try reinstalling the system again, because I have already had the “blue screen of death” several times, although I have not installed anything yet, there are no programs… Could you remind me how to completely reinstall Windows 11? From scratch…

Beelink CS-George

Hi there,

Here is the image https://url.bee-link.cn/DTAj

Here is the tutorial https://url.bee-link.cn/UZYb

Elizabeth

Beelink CS-George
Hi, I certainly didn’t mean that, but how to reinstall the system from under Windows itself. But OK, that’s probably better. Thank you so much for your help. If I reinstall the system, I will unsubscribe. Have a nice weekend and good days…

Beelink CS-George

Elizabeth
Alright, please give it a try.
If you need any assistance, feel free to reach out anytime.

Elizabeth

Beelink CS-George

Hello, can you tell me, do you have any video instructions on how to replace the fan in the Beelink GTR9 Pro?

Beelink CS-George

Elizabeth Hi there,

here is the tutorial on how to replace the fan https://url.bee-link.cn/Gass

Elizabeth

Beelink CS-George

Thank you very much for your help, but the video tutorial is completely useless, I would even say that it’s disgusting! Who was it made for?
For service centers? I’m a girl, a simple person, and how am I supposed to dig into this and understand it? The entire process is presented in a careless manner, especially when the person is unscrewing something - they just quickly jump from one screw to another, and it’s unclear what exactly they’ve unscrewed.
In general, it’s terrible that I, having spent 2500!!! US dollars, have to change something myself, reflash, reinstall! In the USA, the company that produced such a defective computer and valued its reputation would simply recall it, completely replacing it and compensating the consumer for moral damage! I bought a computer three weeks ago and I can’t use it because you have a continuous defect with these fans that hum like airplane turbines!!!
I will never buy your products again!
That’s the way it is…

Beelink CS-George

Elizabeth
We sincerely apologize for the inconvenience caused.
Would you prefer to send the unit back to us for a replacement fan, or would you like us to replace it with a new machine?

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