Hi everyone,

OpenAI recently released ChatGPT-5, its most advanced model to date—and it’s worth paying attention to, especially for CRM developers and automation experts like us at OutRight Systems.

** What’s new with GPT-5?**

“Thinking built in”: GPT-5 dynamically decides whether to respond quickly or engage in deeper reasoning, giving expert-level responses across coding, math, health, writing, and more
OpenAI
Tom’s Guide
The Washington Post
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Unified & seamless model experience: Gone is the confusing model picker interface. Instead, GPT-5 operates as a single model with an intelligent router for complex queries
The Verge
OpenAI
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New personalization features: It offers four distinct personalities—Cynic, Robot, Listener, and Nerd—plus customizable conversation style and theming
The Verge
Tom’s Guide
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Stronger safety and accuracy: Notable improvements include reduced hallucinations, safer completions for sensitive prompts, and more trustworthy responses
Tom’s Guide
The Washington Post
The Verge
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Outstanding coding abilities: GPT-5 excels at generating apps, websites, games—or “vibe-coding”—and supports long-context inputs with a massive 256K token window
Tom’s Guide
Indiatimes
The Verge
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But not everything is rosy…

Mixed user feedback: Some users find GPT-5 less creative or engaging than GPT-4o, calling it “generic” or “corporate-like”
Business Insider
+1
Windows Central
Wikipedia
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Router reliability issues: Early rollout hiccups with the auto-switcher led to inconsistent performance—OpenAI’s Sam Altman assured users it’s being fixed
Wikipedia
The Times of India
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Energy consumption concerns: GPT-5 is considerably more energy-intensive, with estimates of up to 18 watt-hours per average response—much more than GPT-4o
The Guardian
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Relevance to OutRight Systems

As a provider of tailored CRM solutions and workflow automation using SuiteCRM/SugarCRM platforms, here’s how GPT-5 could make an impact:

Accelerating development — Use GPT-5 to assist in generating CRM extension code, custom modules, automated workflows, or even embed apps by writing UI and logic on demand.

Enhanced customer support automation — Build smarter, more context-aware chat assistants that speak with customizable tones (e.g., “Listener” mode for support) and handle complex customer queries.

Tailored thought-partnering for configuration — GPT-5 could aid non-technical users in configuring CRMs, helping them through steps with easy-to-understand and personalized guidance.

Questions to spark discussion:

What CRM use-cases within OutRight Systems could benefit most from GPT-5’s coding and reasoning prowess?

Which GPT-5 personality would suit customer support or sales bots best—and why?

Do the downsides (energy use, less creative tone) concern you enough to hold off, or do the benefits outweigh them?

Let’s dive in—do you see GPT-5 as the next genie for CRM devs, or something that still needs more polish?