Hi all, After updating the BIOS of my Beelink SER8 Mini PC to version v29, I noticed that my audio devices no longer work when connected to the headphone jack. The audio card is detected, and I can see the “Speakers” or “Line-out” options available, but no sound is coming through. Strangely, when I boot into Windows, everything works fine if I install the appropriate drivers. From what I understand, Linux generally has good compatibility with AMD hardware, so I’m not sure if this is a BIOS or driver issue. Here’s what I’ve already tried: Disabled Secure Boot in BIOS. Verified that the audio card is enabled in the BIOS. Reinstalled the audio drivers on Linux, but the issue persists. Since everything was working fine before the BIOS update, I’m wondering if this could be a regression or a known issue with v29. Can I expect this to be addressed in future BIOS releases? Any insights or suggestions would be greatly appreciated!

Hi， there please go to save & exit page , and reset the BIOS . see if that works . And Please try some solutions here : Check if Linux recognizes the audio device: Use the following commands to check if the system correctly recognizes the audio device: aplay -l lspci | grep -i audio Update ALSA drivers: Run the following command in the terminal to update or reinstall ALSA drivers: sudo apt-get update && sudo apt-get install –reinstall alsa-base alsa-utils Update PulseAudio: Try updating or reinstalling PulseAudio by running the following command: sudo apt-get install –reinstall pulseaudio

Hi, Thank you for the suggestions. I followed the steps you provided, including resetting the BIOS and checking the audio device recognition, but unfortunately, that didn’t resolve the issue. I also tried updating ALSA drivers and PulseAudio as suggested, but still no luck. Any further troubleshooting steps would be appreciated. Thanks again for your help! Best regards

Hello Beelink. I received my SER8 this week, and the BIOS info is: HPT.8xxx.SER8.V029.P8C0M0C15.07.Link Audio output is extremely low (quiet), after a fresh Arch Linux install, as if it is 10% volume (even if I have it at 100%, or even 150%). Bluetooth speaker works fine, so audio system is working. Will there be a new BIOS to rectify this? I have even tried realtek-firmware, but no change, and have tried both audio jacks, and different speaker/headphones. Thank you.

support4 Hi, Thank you for the suggestions. I followed the steps you provided, including resetting the BIOS and checking the audio device recognition, but unfortunately, that didn’t resolve the issue. I also tried updating ALSA drivers and PulseAudio as suggested, but still no luck. Any further troubleshooting steps would be appreciated. Thanks again for your help! Best regards

Mockimok Updating doesn’t work - I’m running latest Arch with a BeeLink SER8 8745, and having followed their instructions, there is no change. The only way around it is to use a USB-to-audio-jack converter, which is at least a cheap alternative until either BeeLink fix their BIOS, or Linux updates its drivers. Unfortunatley, it doesn’t seem that BeeLink are actually trying out their instructions before advising customers to follow them. Btw, I’m using Pipewire, so it isn’t the audio system that makes any difference either.

DavidJo It’s odd my original reply to this thread (back at the end of Nov) was never approved. I contacted Beelink support directly, and they advised to reset the BIOS, even installing Windows (and we know the result of this already) and downloading drivers from kernel.org! As I said, I have a dongle workaround, but it would be good to have this resolved properly. Here it is: Hello Beelink. I received my SER8 this week, and the BIOS info is: HPT.8xxx.SER8.V029.P8C0M0C15.07.Link Audio output is extremely low (quiet), after a fresh Arch Linux install, as if it is 10% volume (even if I have it at 100%, or even 150%). Bluetooth speaker works fine, so audio system is working. Will there be a new BIOS to rectify this? I have even tried realtek-firmware, but no change, and have tried both audio jacks, and different speaker/headphones. Thank you.

DavidJo Hi there please wait for our next BIOS update. may i know if that happens in windows system ?

support4 Yes, an updated BIOS would be great. Could you please notify me when it becomes available? Thank you. I do not personally know if Windows suffers from t his issue, but the original poster indicates it does (“when I boot into Windows, everything works fine if I install the appropriate drivers”), but is overcome by a new driver. My actual issue is not that it doesn’t work at all, but the sound level is extremely low (as if the volume was 10%). This has been noted by other people as well.

DavidJo Hi there Currently we are working on it . Please try some solutions here : Adjust ALSA Volume On Arch Linux, you can still use alsamixer to adjust the ALSA volume: Open the terminal and enter the following command: bash alsamixer Use the left and right arrow keys to select different volume control items (such as Master, PCM, etc.), and use the up and down arrow keys to adjust the volume. Make sure no volume item is muted (muted items will show as “MM”). If an item is muted, press the M key to unmute it. After adjusting, press Esc to exit alsamixer. Check PulseAudio Configuration If you are using PulseAudio, you can check and adjust its settings. Open the terminal and restart PulseAudio: bash pulseaudio -k pulseaudio –start Install and use pavucontrol (PulseAudio Volume Control) to adjust the volume and device settings: bash sudo pacman -S pavucontrol After installation, run pavucontrol and make sure the volume settings are correct and not set too low. Install and Update Audio Drivers On Arch Linux, you can install or update the audio drivers using the following commands: Install ALSA drivers: bash sudo pacman -S alsa-utils alsa-lib Install PulseAudio (if it’s not already installed): bash sudo pacman -S pulseaudio If you’re using Intel or Realtek audio chips, ALSA and PulseAudio should generally support them. You can ensure all packages are up-to-date by running: bash sudo pacman -Syu Check System Logs If the issue persists after adjusting the volume, you can check the system logs for any audio-related error messages: bash dmesg | grep audio Check Other Audio Tools If your system uses other audio management tools (such as jack or pipewire), you may need to check their configurations. On Arch, Pipewire is also a popular audio system that is replacing PulseAudio. You can check if it’s installed and properly configured. Install Pipewire (if you want to use it): bash sudo pacman -S pipewire pipewire-pulse pipewire-alsa Enable the Pipewire service: bash sudo systemctl enable –now pipewire

DavidJo I’m also running Arch. I’ve had this exact same issue and have spent several hours on it. I’ve come to the conclusion that it won’t get fixed until they release a new firmware version in the repos or beelink puts out a bios fix. Pretty sad that a audio jack won’t work at this day and age. no matter how high I turn my volume up I only get about 6% volume. Right now I’m using a bluetooth speaker so I at least have sound. I haven’t tried the DP port audio connection yet so who knows if that even works.

Issue after BIOS Update to v29 – Audio Devices Not Working (SER8)

Illi

Re: Audio Issue -

Could someone please verify if this problem exists only in Linux or it is also seen in Windows 11? I just ordered my 8845HS so just wanted to make sure what issues I should be prepared for. Such a pity because my 7840HS worked right out of the box like a dream.

support4

Illi
Hi there
please dont worry . its just the driver`s issue in windows
you can update the driver here https://mega.nz/file/3mRn2Zha#Gx56PI6L4ki-hvi4tyTU3jChTsD0HrnMoUxRfsoc3pQ

joehonkey
Hi there
Bios will fix some issue .
you can also reinstall the drivers to solve it .
https://mega.nz/file/3mRn2Zha#Gx56PI6L4ki-hvi4tyTU3jChTsD0HrnMoUxRfsoc3pQ

dpilot83

Illi I am dual booting Windows 11 and Linux Mint. I am just using a set of headphones in the rear 3.5mm jack.

In Linux Mint I have never heard the least little bit of sound.

In Windows 11 the sound works fine without updating any drivers or anything. It just works. Based on the way you asked your question I assume you’ll be using Windows and I think you’ll be fine.

joehonkey

support6 The real question is, will the audio jack issue be fixed in the next bios version update?

Thanks!

joehonkey

support4 I think most people on this post are wanting a fix for “LINUX” sound issues. We are hoping for a bios update in the NEAR future so we can actually use this device. Little to no sound at all through the Aux 3.5 jacks. Please keep us updated on the fix for “LINUX”.

Thank you!

Illi

support4 Unfortunately, it did not work for me. This is what I got:

C:\Windows\System32>pnputil -a “C:\Users****\Downloads\Audio_9702_UAD_2024_0703_1F660202\9702_UAD_2024_0703_1F660202\Realtek\RealtekHSA_334\RealtekHSA.inf” /install
Microsoft PnP Utility

Processing inf : RealtekHSA.inf
Failed to install the driver : No more data is available.

Total attempted: 1
Number successfully imported: 0

pnputil -a “C:\Users****\Downloads\Audio_9702_UAD_2024_0703_1F660202\9702_UAD_2024_0703_1F660202\Realtek\RealtekService_772\RealtekService.inf” /install

C:\Windows\System32>pnputil -a “C:\Users****\Downloads\Audio_9702_UAD_2024_0703_1F660202\9702_UAD_2024_0703_1F660202\Realtek\RealtekService_772\RealtekService.inf” /install
Microsoft PnP Utility

Processing inf : RealtekService.inf
Failed to install the driver : No more data is available.

Total attempted: 1
Number successfully imported: 0

Done

C:\Windows\System32>pause
Press any key to continue . . .

dpilot83

Just updating my recent comment. I do have sound in Linux Mint. I had just been too afraid to turn it all the way up earlier in order to be able to hear it.

When I turn it all the way up I can hear it in my headphones. I estimate it to be coming across at about 15% of the volume level that it should come out at.

So basically I’m in the same boat as the Arch guys.

support7

Thanks for your feedback. We will let you know if there is a new BIOS.

alevfx

joehonkey I’m also running Arch and have no sounds issues with pipewire

support4

alevfx Hi there
thanks for sharing .

DavidJo

alevfx Can you clarify whether that you have “no sound” or if you really have “no sound issues” (i.e. audio working out of the audio jack)? I too am running Arch with pipewire, but the issue has been reported with other distros as well. Thank you.

alevfx

DavidJo Good points.
I don’t have any issues at the moment, but I also realize that my sound is routed through the monitor (which works both with HDMI and USB-C) out to speakers; tonight, I’ll try the audio jack. That was my first setup, and iirc I had no issue, I only switched it to the monitor because I have two systems connected to it.

alevfx

DavidJo I just plugged in headphones to the front jack and once switching the audio source with wpctl set-default XX ( chech your source id with wptctl status) it worked perfectly with no volume issues.

support7

If you have any questions during the use of the machine, please feel free to contact us. Have a nice day!

support4

alevfx
Hi there

Thanks for sharing . happy new year !

DavidJo

alevfx That’s very interesting, but the only way I can get anything near good enough volume is to crank it well past 100% volume. Then the audio quality is bad as the audio gets clipped. This is using speakers, not headphones.
@support1 I just did the following test: background noise 27db. Using 50% output volume, speaker full-on. Via USB-C (where it works): 200Hz tone 58db, 1Khz tone 74db. Via front audio jack with same parameters, 200Hz tone 30db, 1KHz tone 52db. Via rear audio jack: nothing audible at all.
We have had people mentioning Arch Linux, Mint and now Void, so it is a generic Linux issue with this BIOS (although my kernel is 6.12.10-arch1-1, pipewire 1:1.2.7-1). As the USB-C dongle method demonstrates, the Linux sound system is working. It’s just the audio jack ports are not working, especially the rear one. Looking forward to an update from Beelink!

jrv

This has been identified as a BIOS issue. Customers are being made aware. We need serious feedback on if and when to expect a fix.

support1

jrv Hi there,

Please let us know which version of linux you are using.
Please send us a link for downloading, so that we can test it

jrv

support1 I’m on Void Linux since linux kernel version 6.6, currently on 6.12.11. (always had very low sound volume on linux. no problem on windows)

Distro download link: voidlinux.org/download

Void’s linux kernel metapackage: voidlinux.org/packages/?arch=x86_64&q=linux

Thank you.

support7

jrv You can update the Linux driver on this website.kernel.org

wwaya Please send us a picture of SN number and BIOS version.
So we would be able to know whether it is latest BIOS and send you files accordingly.
Here`s how to check your BIOS version:https://mega.nz/#F!yuISGa4I!s1bQQajKwnsEdzjqq4nopQ

[unknown] Thanks for your support and love.

wwaya

Hello, i’m actually facing same issue, but unlike others I dont get the sound at all. I’m seeing the audio is displaying but no sound is coming out at all, only hdmi output (through the built-in monitor speaker) is working.

Here is the information, and screenshot Image description

uname -a output:
Linux ***-SER8 6.8.0-52-generic #53₂₂.04.1-Ubuntu SMP PREEMPT_DYNAMIC Wed Jan 15 19:18:46 UTC 2 ×86_64 ×86_64 ×86_64 GNU/Linux

for both selection is available, but no sound is coming out at all.

Of course, i’ve tried resetting the pulseaudio as mentioned. Please let me know if there is anything else i need to provide to fix this

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