support6 which one should i download here? Image description
do you have any guide on which file to download and how to install this?? or should i use both??

    Hello, good morning, I have a problem with my Beelink mini PC. Yesterday it suddenly rebooted and when I came back from rebooting, the Wi-Fi and Bluetooth connection disappeared. I can’t find them. I can’t download any drivers. I used Driver Booster and it doesn’t show either of them. I really don’t know what to do anymore. Please, if anyone knows how I can solve this problem, I would appreciate it. Good morning, I am attaching the information for my mini PC.

    b02afcb3c9c1ca733e0dac79f682d698-compressed.pdf
    84kB

      support6 It’s getting stuck at the usb screen. I never get the option to type in anything. The shell command line never comes up so I can’t type in commands. It loads the usb, I’m seeing what’s in the instructions. But the shell command line never starts.

          mslint
          We need detailed information to confirm this, so if you are concerned, you can send it to us via “Discuss Privately”.

          Jackal
          Hello there,
          Here are some potential solutions:

          1. Please clear the CMOS. Please turn off the PC , unplug the power supply, and put the pin in the pinhole and press it for about 10 seconds , restart the PC after ten minutes. Here is the tutorial [https://mega.nz/file/XypwTISY#DVT0BsjOgiPkZ-drQaj88JH9Z7f7qpKGP2E3nMHW8ms]
          2. Make sure that the distance between the PC and the router is less than 6 meters.
          3. Please uninstall the wifi driver and then resatart the PC to see if it works.
          4. Please right click the windows —setting -troubleshooting —other toubleshooters— internet—run , let the PC diagnose the problem and solve it automatically.
          5. Please update the driver. Here is the driver source : [https://url.bee-link.cn/SzSO] Here is the tutorial of updating the driver : https://buildin.ai/50c2dee7-dcde-4707-97d8-dc7eac84a4eb
          6. Go to device manager , click the property of the Intel WiFi driver —advanced–choose property 802 ax, value also choose 802 ax.
          7. Please make sure your WIFI signal is full.
          8. Please right click the windows–computer management–double click Services–①Wlan auto config–start the service, ②WWAN Auto config —start the service.
          9. Please go to the windows terminal (admin) > type in : sfc /scannow > then wait until finished.
          10. Please try this software [https://mega.nz/file/X7hGVZwb#1tA5wEJhxH8BDtKxeB5qS2ZiIEUByAVZoOnzhSf4-Pg]
          11. Right click windows –go to settings—network & internet—-Advanced network settings–network reset–reset now
          12. Please right click the windows–computer management–double click Services–bluetooth–start the service.
          13. Please right click the windows —setting -troubleshooting —other troubleshooters— bluetooth—run , let the PC diagnose the problem and solve it automatically.
          14. Please go to the windows terminal (admin) > type in : sfc /scannow > then wait until finished.

          TabascoTX

          1. Please try to clear the CMOS:
            First, Please turn off the PC , unplug the power supply, and press the CMOS button (if no CMOS button, please put the pin in the CMOS pinhole and press it ) for about 10 seconds , restart the PC after ten minutes. Here is the tutorial https://mega.nz/file/XypwTISY#DVT0BsjOgiPkZ-drQaj88JH9Z7f7qpKGP2E3nMHW8ms or https://url.bee-link.cn/5FdW
          2. Please provide us with the page that your machine is stuck on so that we can judge it.

                  Hi. The NIC on my SER5 mini PC is not working reliably. Windows has installed a Realtek driver from 2018. Could you please provide me with the most recent BIOS and network card driver. For reference, the BIOS version is reported as 5800H604. The serial number is Y58004FF70300.

                  support6 Image description
                  The usb loads, but there is not command line for me to type into. And I already reset the CMOS.

                      TabascoTX

                      Hello TabascoTX,

                      Please send us a picture of the SN on the bottom of the PC.

                      Here are possible solutions:
                      ①Please repeatedly press delete key as soon as you turn on the PC, go to BIOS. On Save&Exit page, please click Restore defaults, press enter to confirm, then press F4 to save.

                      ②Please press delete key as soon as you restart the PC, so that you can go to BIOS. Then go to boot page, set SSD as the first option.

                      ③Please take out the SSD and reset it securely.

                      ④Please reinstall the system.
                      It is recommended that you can go to Microsoft official website to download the corresponding win11 PRO system file to install, this is the tutorial: https://url.bee-link.cn/74zu

                      Please remember to backup the data.

                      Have a nice day!

                      @sunstar

                      Hello Sunstar

                      Sorry for the trouble.

                      Here are some potential solutions:
                      1.Please clear the CMOS. Please turn off the PC , unplug the power supply, and put the pin in the pinhole and press it for about 10 seconds , restart the PC after ten minutes. Here is the tutorial [https://mega.nz/file/XypwTISY#DVT0BsjOgiPkZ-drQaj88JH9Z7f7qpKGP2E3nMHW8ms]

                      1. Make sure that the distance between the PC and the router is less than 6 meters.

                      2. Please uninstall the wifi driver and then resatart the PC to see if it works.

                      3. Please right click the windows —setting -troubleshooting —other toubleshooters— internet—run , let the PC diagnose the problem and solve it automatically.

                      5.Please update the driver.
                      Here is the driver file: https://url.bee-link.cn/SzSO
                      Here is the tutorial: https://buildin.ai/lizong/share/50c2dee7-dcde-4707-97d8-dc7eac84a4eb

                      1. Go to device manager , click the property of the Intel WiFi driver —advanced–choose property 802 ax, value also choose 802 ax.

                      2. Please make sure your WIFI signal is full.

                      8.Please right click the windows–computer management–double click Services–①Wlan auto config–start the service, ②WWAN Auto config —start the service.

                      9.Please go to the windows terminal (admin) > type in : sfc /scannow > then wait until finished.

                      10.Please try this software [https://mega.nz/file/X7hGVZwb#1tA5wEJhxH8BDtKxeB5qS2ZiIEUByAVZoOnzhSf4-Pg] or [https://url.bee-link.cn/meE5]

                      1. Right click windows –go to settings—network & internet—-Advanced network settings–network reset–reset now

                      2. I have sent the BIOS file for your PM, please check it.

                      Have a nice day!

                          TabascoTX
                          Have you tried the methods we offer to work on your machine? Is the machine working now?

                              support6 do you have instructions on how to reset the SSD? I’m going to try everything this evening.

                                  Hi, here’s my BIOS info:

                                  Version: SER9T301
                                  Build Date and Time: 01/10/2025 18:03:55
                                  Serial Number: DHX375FG00029

                                  Is it the latest available or should i update?
                                  If i have, what’s the correct bios to download?

                                  Thanks in advance.

                                    TabascoTX
                                    Here is a tutorial for installing an SSD: https://mega.nz/file/fnByQBaZ#T0s7uW4lsrI6MwHnw_MLWeViJbJjP_uyR4s_Qv-V9GE

                                    Scrambler
                                    Please send us a picture of SN on the bottom of the PC. (We need two lines of SN code data)
                                    As well as it’s best to provide us with a screenshot of your main BIOS page for a more accurate judgment. (Please repeatedly press delete key as soon as you turn on the PC, go to BIOS.)

                                          support6 I reinstalled Windows, reset the SSD, and I’m still not getting the option to type anything in. I already reset the CMOS. And reset the bios to defaults. And It loads, but no option to type anything. Looking at the bios main page, it looks like V38 is installed, with a date of January 2024. Image description

                                            Hello, I’m requesting a bios update for my ser5 mini pc here is the sn and model

                                            https://ibb.co/jkk6sy2N

                                            SN : Y55604IG10579
                                            SER5-E16512EJ0W64PRO-DP/XB

                                            How do we update the BIOS and is there any guide/manual? Thanks.

                                              ahsiang

                                              Hello there,

                                              Could you please send us a picture of SN code at the bottom of machine ?

                                              Please repeatedly press delete key as soon as you turn on the PC, go to BIOS.
                                              Please send us a picture of the Main page, we will check if you need to update the BIOS and will send you the corresponding BIOS file and tutorial.

                                              Have a nice day!

                                              @dndsin

                                              Please repeatedly press delete key as soon as you turn on the PC, go to BIOS.
                                              Please send us a picture of the Main page, we will check if you need to update the BIOS.

                                              Have a nice day!

                                              @TabascoTX

                                              Hello there,

                                              I have sent you the lastest BIOS file and EC file , please check your PM.
                                              Pleae update the BIOS and EC, and then try to reinstall the system again.

                                              Have a nice day!

                                              @Scrambler

                                              I have send you the lastest BIOS file and tutorial, please check the PM.

                                              Have a nice day!

                                                  Hello
                                                  I’m thinking of purchasing a SER5 Pro/5825U/32G/500G
                                                  I’m searching for information and can’t find which BIOS and drivers that specific model requires. I can’t find anything about the SER5 Pro.
                                                  Can you help me?

                                                    Hammyj My SER7 would not flash until i formatted my USB Drive to FAT32. For whatever reason it wouldnt run with the USB in NTFS or FAT formats. I couldnt even get a shell command prompt to show up. And Win11 doesn’t give the option to format in FAT32. Just NTFS or FAT. I had to use my Linux laptop to format it.

                                                      Pericotero

                                                      Hello there,

                                                      Could you please send us a picture of SN code at the bottom of machine ?

                                                      Please repeatedly press delete key as soon as you turn on the PC, go to BIOS. Please send us a picture of the Main page, we will check if you need to update the BIOS.

                                                      Have a nice day!