• KKron

    • Post #8
    • Edited
    • #8

    I tried all of the above. With different memory modules, and in two different Ser 8 mini PCs with different BIOS - everything goes wrong when using the CT32G56C46S5.M16B2 module (2025, Micron chips) - one or a pair does not matter. I think this is a hardware compatibility issue. similar behavior is also present on factory devices - exactly as I describe, you can read about it at the link [
    These modules do not behave like this in other systems. Your team can check this issue themselves. Best regards

      • KKron

        • Post #10
        • #10

        the PC does not start from the off state, does not reboot from Linux and even from installation USB drives, and you suggest updating the video card drivers :) ?

          Kron

          Hi there
          Will this issue happen if you use original RAMs?
          could you send us pics on both sides of the new RAMs?

            7 days later

            • KKron

              • Post #12
              • Edited
              • #12

              With original modules it works properly. Now I installed a 64Gb kit from Kingston KF556S40IBK2-64 and it works flawlessly! Sending photo of the modules with which it does not start, the modules have been tested by Memtest, Cinebenh, and other (using SER 8 and Lenovo notebook), in other systems they do not cause any problems with startup.
              Image description
              Image description

                Kron

                Please update the BIOS . i sent you pm
                May i know if you use only one of these RAMs in the pictures . will it work ?

                    • KKron

                      • Post #14
                      • Edited
                      • #14

                      Tried both and one with the same effect. Since the problem with the Kingston modules has disappeared, I will hold off on updating the BIOS for now plus I have the latest version, as I wrote above.

                      Thanks for your reply.
                      If you have any questions during the use of the machine, please feel free to contact us. Have a nice day! 

                      a month later

                      I have same issue I think - using same Micron memory (1×32GB)

                      I haven’t gotten it to start at all except once and since then the fan doesn’t even start.

                      When you say “cold” boot doesn’t work but after 2-5 times it works - is “cold” boot plugging in the power? 2-5 times of pressing the power button 10 seconds to turn off and on again?

                      changed to a kingston module and now it works …

                      HPT-8xxx.SER8.V029.P8COM OC15.13.Link

                        Grimani
                        Your machine’s BIOS is already up to date and does not need to be updated.

                          Perhaps, but your BIOS is still incompatible with Micron 32GB DRAM….

                            Grimani

                            Hello there，

                            Yes, perhaps there is a compatibility issue between the brand of the machine and the RAM.

                            If you have any questions during the use of the machine, please feel free to contact us.

                            Have a nice day!

                              Isn’t this something you’d want to solve…?

                                Grimani
                                Hi there
                                May i know if you have tried other RAM brands?

                                  As I said, Kingston works fine. MIcron does not. Tried on two SER8s

                                    Grimani

                                    Hello there,

                                    The issue of brand compatibility is temporarily unsolvable.

                                    We will contact the R&D personnel to conduct more tests in the future and try to minimize the compatibility issues between the machine and the RAM brand.

                                    Have a nice day!