Hello, I have an EQR5 with AMD Ryzen 7 5825u and 32GB running the stock Windows 11 Pro and have 3 issues. Typically, when updating Windows the reboot doesn’t work properly. The computer seems to be running because the white led is on and the fan too, but the screen remains black independent on which HDMI port. If I press the power button to switch it off (for more than 4 Seconds) the computer shuts down, but when switching it again on, the screen is still black though the power light is on and the fan running. The only thing that helps is removing the power cable. And I read other users here in the forum are complaining of the same issue, so it is a general problem with the computer. Because it happens when the windows tries to restart, it seems there is a problem between the restart command that windows sends and the BIOS. Or some issue with ACPI commands implementation maybe? Wireless display via Miracast is not available, although both AMD Ryzen 7 5825u processor and the Intel Wi-Fi 6 AX200 module support Miracast. Even installing the newest AMD and Intel drivers doesn’t solve the issue. It seems the Beelink has disabled it somehow, either in the BIOS or there is another driver issue. When the customers buy a PC with specific CPU and WIFI module they expect that all features are available. Please enable the Miracast feature and release a new driver or BIOS, wireless display is a must. The Bluetooth crashes from time to time and only reinstalling the driver solves the issue. Even with the newest Intel drivers from their website the issue is there. There is no specific triggering event to reproduce. It happens just randomly. This is a big problem when running an online call with bluetooth device. Otherwise I am supper happy with the PC, specifically that is very quiet and has integrated power supply. EQR5 with AMD Ryzen 7 5825u and 32GB Windows 11 Pro Version 10.0.26100 Build 26100 BIOS Version/Date American Megatrends International, LLC. FP656V507, 5 Sept 2024 Bought december 2024 on Amazon Germany

EQR5 Restart issue, missing Miracast, Bluetooth driver failure

citizen_bee

Hello, I have an EQR5 with AMD Ryzen 7 5825u and 32GB running the stock Windows 11 Pro and have 3 issues.

Typically, when updating Windows the reboot doesn’t work properly. The computer seems to be running because the white led is on and the fan too, but the screen remains black independent on which HDMI port. If I press the power button to switch it off (for more than 4 Seconds) the computer shuts down, but when switching it again on, the screen is still black though the power light is on and the fan running. The only thing that helps is removing the power cable. And I read other users here in the forum are complaining of the same issue, so it is a general problem with the computer. Because it happens when the windows tries to restart, it seems there is a problem between the restart command that windows sends and the BIOS. Or some issue with ACPI commands implementation maybe?
Wireless display via Miracast is not available, although both AMD Ryzen 7 5825u processor and the Intel Wi-Fi 6 AX200 module support Miracast. Even installing the newest AMD and Intel drivers doesn’t solve the issue. It seems the Beelink has disabled it somehow, either in the BIOS or there is another driver issue. When the customers buy a PC with specific CPU and WIFI module they expect that all features are available. Please enable the Miracast feature and release a new driver or BIOS, wireless display is a must.
The Bluetooth crashes from time to time and only reinstalling the driver solves the issue. Even with the newest Intel drivers from their website the issue is there. There is no specific triggering event to reproduce. It happens just randomly. This is a big problem when running an online call with bluetooth device.

Otherwise I am supper happy with the PC, specifically that is very quiet and has integrated power supply.

EQR5 with AMD Ryzen 7 5825u and 32GB
Windows 11 Pro Version 10.0.26100 Build 26100
BIOS Version/Date American Megatrends International, LLC. FP656V507, 5 Sept 2024
Bought december 2024 on Amazon Germany

Beelink CS-Bony

citizen_bee
Thank you for your letter.
Sorry for the trouble.
Don’t worry, the PC has one-year warranty. Please send us a picture of SN on the bottom of the PC and a picture of the purchase record. Here are some potential solutions: First,please unplug the power supply and HDMI cable. Please press the pinhole of “CLR CMOS” with a pin for about 10 seconds.Ten minutes later, plug the power supply and HDMI cable, turn on the PC again. Please wait about one or two minute, if you can go to the system, Please repeatedly press delete key as soon as your restart the PC, go to BIOS. Go to Boot option, enable fast boot, press F4 to save. Here is the tutorial [ https://mega.nz/file/2nIRGaYI#M2aIM2bkOJshrhE8sK8MNiKopfyHlqyjnn86TypZp2w].

Here are the possible solutions of bluetooth:

① Please clear the CMOS. Please turn off the PC , unplug the power supply, and press the CMOS button (or poke the hole of CMOS with a pin) for about 10 seconds . Next, restart the PC after ten minutes. Here is the tutorial https://mega.nz/file/2nIRGaYI#M2aIM2bkOJshrhE8sK8MNiKopfyHlqyjnn86TypZp2w or https://url.bee-link.cn/5FdW

② Please go to the device manager to check if there is bluetooth driver, if no, please update the driver. Here is the driver source :https://url.bee-link.cn/SzSO
③Please right click the windows–computer management–double click Services–bluetooth–start the service.

④Please right click the windows —setting -troubleshooting —other troubleshooters— bluetooth—run , let the PC diagnose the problem and solve it automatically.

⑤Please go to the windows terminal (admin) > type in : sfc /scannow > then wait until finished.

⑥Please try this software https://mega.nz/file/X7hGVZwb#1tA5wEJhxH8BDtKxeB5qS2ZiIEUByAVZoOnzhSf4-Pg or https://url.bee-link.cn/meE5

And you can also try updating the BIOS. I sent you the new BIOS via private message.