Hello, I am using a Beelink GTR9 Pro AI Max+ 395 and have run into some USB issues that seem to be caused by the system firmware. Problem description: During boot, Linux reports repeated errors on usb 3-5 such as: usb 3-5: device descriptor read/64, error -110 usb 3-5: device not accepting address X, error -62 usb usb3-port5: unable to enumerate USB device This delays the initialization of my keyboard and mouse. Sometimes, the system becomes unstable and freezes, which I suspect is related to these USB controller issues. In the BIOS, the system reports 3 keyboards, 2 mice, and 2 docks connected, even though I only have one keyboard and one mouse attached (and a dock with a headset). I also tested with only keyboard + mouse connected; the issue persists. I disabled XHCI handover in BIOS; the issue persists. There is no option in BIOS to disable the individual phantom port (usb 3-5). My request: Could you please investigate if this is a firmware/ACPI bug that makes the controller report phantom USB devices? If so, could you provide a BIOS/firmware update to correct this behavior, or advise on a workaround?

Hi there, ①Please press delete key as soon as you turn on the PC, so that you can go to BIOS. Please send us a picture of the Main page. We will check if you need to update the BIOS. ② Please try to install the latest version of Ubuntu 25.04

I don’t use Ubuntu and I would like to keep my OS if possible. I run NixOS on Linux Kernel 6.16.8.

GTR9 Pro AI Max+ 395 USB issues

Beelink CS-George

ipkakr Please check your private message of the latest BIOS.

After we test, ubuntu 25.04 doesn’t have these issue.

tbocek

Same issue here, with the error messages, using Arch 6.16.8, with BIOS GTRP 108. It just takes a while to boot, but it works. No freezes so far. My first guess its these error messages are related to Bluetooth, but that’s a shot in the dark…

tbocek

Ok, just had it completely powered off, then on, and the error was gone….

Beelink CS-Bettie

tbocek
Thank you for your reply.
Is the machine functioning normally now?

tbocek

Yes, for me, the error “usb 3-5: device descriptor” is gone after full power-off (unplug completely).

So far, everything runs, I did not run my machine for a long time, and OP reported about freezes, but I have not observed this.

tbocek

Just had my first freeze: amdgpu 0000:c6:00.0: [drm] ERROR [CRTC:86:crtc-0] flip_done timed out - seems to be an AMD issue.

DrDre

@tbocek I had the same usb issues, I suspect these have to do with either ethernet / mediatek BT controller. These malfuncation and only get back up after a full unplug from power

jotapesse

@tbocek I had the same usb issues, I suspect these have to do with either ethernet / mediatek BT controller. These malfuncation and only get back up after a full unplug from power

Ok, just had it completely powered off, then on, and the error was gone….
Yes, for me, the error “usb 3-5: device descriptor” is gone after full power-off (unplug completely).

DrDre @tbocek Indeed! I resolved the issue in the exact same way. This odd USB Bus 003 Device 005 is in fact the Bluetooth controller on the Mediatek MT7925 Wi-Fi/Bluetooth card, which was not working or found on my Linux system. Now it is detected and working normally and I no longer have those USB errors:

$ lsusb
(...)
Bus 003 Device 005: ID 13d3:3604 IMC Networks Wireless_Device
(...)

👉 Simply power down the GTR 9 Pro and unplug the AC power cord. Let it rest for a minute to fully discharge the power supply caps. Plug the AC power cord and power it on again. Resolved! This seems to be a case of the Bluetooth controlled (USB device) getting into a locked/limbo state which isn’t cleared until all Power is removed, possibly following a driver or firmware update. Others have reported the exact same behaviour and resolution.

Reference: (ArchLinux Forum) [SOLVED] Mediatek MT7925 Bluetooth Controller Not Working

kx

I see the same USB errors on my GTR9 Pro.
System: BIOS 1.08, firmware 1.30, Fedora 43, kernel 6.17.0-63.fc43.x86_64

usb 3-5: device descriptor read/64, error -110  
usb 3-5: device not accepting address 7, error -62
usb 3-5: device not accepting address 7, error -62    
usb usb3-port5: unable to enumerate USB device

And just while writing this post, I also got another crash:

kernel: amdgpu 0000:c4:00.0: [drm] *ERROR* [CRTC:86:crtc-0] flip_done timed out

jotapesse

I also get the same USB related errors on my GTR 9 Pro, with BIOS P1.08 and NixOS Linux kernel 6.17.0:

[    7.375780] usb 3-5: device descriptor read/64, error -110
[   23.244901] usb 3-5: device descriptor read/64, error -110
[   23.663796] usb 3-5: new high-speed USB device number 6 using xhci_hcd
[   28.876862] usb 3-5: device descriptor read/64, error -110
[   44.748847] usb 3-5: device descriptor read/64, error -110
[   44.852914] usb usb3-port5: attempt power cycle
[   45.231797] usb 3-5: new high-speed USB device number 7 using xhci_hcd
[   56.109496] usb 3-5: device not accepting address 7, error -62
[   56.424783] usb 3-5: new high-speed USB device number 8 using xhci_hcd
[   67.373152] usb 3-5: device not accepting address 8, error -62
[   67.373462] usb usb3-port5: unable to enumerate USB device

ipkakr

The reboot with unplugging indeed solved my USB problems. The freezes amdgpu 0000:c6:00.0: [drm] ERROR [CRTC:86:crtc-0] flip_done timed out still occur, however.

jotapesse

ipkakr That’s because you weren’t looking at the proper thread for that issue. 😄 I found a workaround for it here: GTR9 Pro - Linux - System Freezes - amdgpu Pageflip so hopefully that will help you sort it.