I recently purchased a Beelink EQi12 (Intel® Core™ 1220P, Intel® UHD Graphics 1.10GHz, 24GB RAM, 500GB SSD, UK version). Unfortunately, after less than a day of use, the device has stopped booting properly. During the initial setup of Windows 11, I encountered frequent issues with the system stalling during reboots. I had to unplug the power cable to restart it, as the power button was unresponsive. After several hard reboots, I managed to complete the Windows 11 setup and updates. However, the device now refuses to boot at all.
Here are some details that may help in diagnosing the issue:
The power LED functions normally, turning on and off when the power button is pressed.
The keyboard and mouse appear to initialize, but no keys respond (e.g., pressing Caps Lock shows no response).
The HDMI connection seems to initialize, but there is no display output (though I’m unsure if the monitor is merely detecting the connection).
I cleared the CMOS and waited about 15 minutes before attempting to power it back on, but this made no difference.
The keyboard, mouse, HDMI cable, and monitor all work perfectly with my Apple Mac Mini M1. I’ve also tested different HDMI cables and Beelink’s HDMI ports, ruling out the peripherals as the cause.
I’ve had excellent experiences with Beelink products in the past, and this device came highly recommended. However, I’m disappointed that it has malfunctioned after just one day of use. I would greatly appreciate any assistance in resolving this issue as soon as possible.
Thank you
