Beelink EQi12 Not Booting After Initial Setup

support11

Suresh Please contact us email so that we can help you better:support-pc@bee-link.com

JRH

Hello. I have the same model machine, EQi12, 32GB RAM, 500 GB HD, i7-12650H processor. After installing Windows updates last night (4 Nov, 24) the machine won’t get past POST. After changing the boot order to allow boot from USB and booting with Linux, the machine will boot. Just not with Windows. Unfortunately, I need Windows on this machine. Any suggestions?

support11

JRH key send to you by pm，please check

JaredC01

I just received my EQi12 1220P / 24GB RAM / 512GB NVMe, and it’s doing the same thing. If I plug in ANY USB peripheral (keyboard, mouse, HID dongle), the system hangs at boot. If I plug in a USB STORAGE drive (along with the peripheral), the system will post and boot (this works even with a card reader without any physical storage attached).

I’ve tried disabling XHCI handoff and all of the other USB options in the BIOS, and I’ve flashed the latest BIOS… I’d rather not have to have a storage thumb drive plugged in for this machine to boot; has there been a fix yet?

JaredC01

Expanding on this further… I tried to do a fresh install of Windows 11 (with and without the Beelink image) after reformatting the drive, and that will boot so long as you “reboot” the machine. The first time you shut down the machine and power it back on, the same issues presents again…

Symptoms so far are…

System posts fine out of the box and from a fresh install of Windows 11.
System FAILS to post after shutting down the machine (Windows 11 -> Start -> Shutdown) when an HID device is connected.
System POSTS after disconnecting USB HID device (Keyboard, Mouse, or combo wireless dongle).
System POSTS WITH USB HID device after ALSO connecting a USB storage device (including a card reader, even without storage attached).

Tested so far…

Clearing CMOS.
BIOS update, followed by clearing CMOS.
Enabling Fast Boot (Note: disabling USB Fast Boot stops the machine from booting even with a USB storage device).
Reinstallation of Windows 11 (fresh Microsoft image).
Reinstallation of Windows 11 (fresh Beelink image).

As a workaround for now since I need to get this machine into service, I just have a slim USB thumb drive installed into the machine.

support11

JaredC01 Please contact us via email so that we can help you better :support-pc@bee-link.com

khuntim

Please keep us posted on this, 1220p model was making sense.

support11

khuntim Please repeatedly press delete key as soon as you turn on the PC, go to BIOS. Please send us a picture of the Main page, we will check if you need to update the BIOS.

Remove the fan, clean it and apply a very small amount of nonconducting lubricant to the shaft
and reassemble the unit

khuntim

support11 Please repeatedly press delete key as soon as you turn on the PC, go to BIOS. Please send us a picture of the Main page, we will check if you need to update the BIOS.

Remove the fan, clean it and apply a very small amount of nonconducting lubricant to the shaft
and reassemble the unit

I have not purchased it yet, if it has a problem booting I was leaning toward N150 system, only for Plex server.

What is an example of nonconducting lubricant, and do many of the PCs need this?

support13

khuntim Ok, looking forward to your order, it is the lubricating oil on the fan, which can be used to try to solve the problem when the machine has noise.

khuntim

support13

what model N150 should I buy with least noise?

I wonder what happened with the EQi12 1220P boot issue?

support11

khuntim Our machines are very quiet when they leave the factory. You can buy the model you want. Our machines are problem-free. If there is a problem, you can contact us and we can provide you with after-sales service.