DavidJo I just plugged in headphones to the front jack and once switching the audio source with wpctl set-default XX ( chech your source id with wptctl status) it worked perfectly with no volume issues.

      alevfx
      Hi there

      Thanks for sharing . happy new year !

        • Jjrv

          • Post #28
          • #28

          This has been identified as a BIOS issue. Customers are being made aware. We need serious feedback on if and when to expect a fix.

            jrv Hi there,

            Please let us know which version of linux you are using.
            Please send us a link for downloading, so that we can test it

            • jrv replied to this.

                • Jjrv

                  • Post #30
                  • Edited
                  • #30

                  support1 I’m on Void Linux since linux kernel version 6.6, currently on 6.12.11. (always had very low sound volume on linux. no problem on windows)

                  Distro download link: voidlinux.org/download

                  Void’s linux kernel metapackage: voidlinux.org/packages/?arch=x86_64&q=linux

                  Thank you.

                      alevfx That’s very interesting, but the only way I can get anything near good enough volume is to crank it well past 100% volume. Then the audio quality is bad as the audio gets clipped. This is using speakers, not headphones.
                      @support1 I just did the following test: background noise 27db. Using 50% output volume, speaker full-on. Via USB-C (where it works): 200Hz tone 58db, 1Khz tone 74db. Via front audio jack with same parameters, 200Hz tone 30db, 1KHz tone 52db. Via rear audio jack: nothing audible at all.
                      We have had people mentioning Arch Linux, Mint and now Void, so it is a generic Linux issue with this BIOS (although my kernel is 6.12.10-arch1-1, pipewire 1:1.2.7-1). As the USB-C dongle method demonstrates, the Linux sound system is working. It’s just the audio jack ports are not working, especially the rear one. Looking forward to an update from Beelink!

                        Hello, i’m actually facing same issue, but unlike others I dont get the sound at all. I’m seeing the audio is displaying but no sound is coming out at all, only hdmi output (through the built-in monitor speaker) is working.

                        Here is the information, and screenshotImage description
                        Image description

                        uname -a output:
                        Linux ***-SER8 6.8.0-52-generic #5322.04.1-Ubuntu SMP PREEMPT_DYNAMIC Wed Jan 15 19:18:46 UTC 2 ×86_64 ×86_64 ×86_64 GNU/Linux

                        for both selection is available, but no sound is coming out at all.

                        Of course, i’ve tried resetting the pulseaudio as mentioned. Please let me know if there is anything else i need to provide to fix this

                          5 days later

                          • support7

                          • Post #33
                          • Edited
                          • #33

                          jrv You can update the Linux driver on this website.kernel.org

                          wwaya Please send us a picture of SN number and BIOS version.
                          So we would be able to know whether it is latest BIOS and send you files accordingly.
                          Here`s how to check your BIOS version:https://mega.nz/#F!yuISGa4I!s1bQQajKwnsEdzjqq4nopQ 

                          [unknown] Thanks for your support and love.

                              • Wwwaya

                                • Post #34
                                • Edited
                                • #34

                                hello,@support7 i just sent the SN and BIOS version to the private discussion.

                                For information, the BIOS version I have is HPT.8xxx.SER8.V029.P8COM OC15.08.Link, which i believe it’s latest…?

                                Thanks

                                  wwaya
                                  Hello,

                                  Please send us a picture of SN on the bottom of the PC.
                                  So that we can check for you better.

                                  Have a nice day!

                                  Best regards!
                                  Wendy
                                  Customer Support

                                    • Wwwaya

                                      • Post #36
                                      • #36

                                      hello, sent the SN to the private discussion to @support7

                                      Thanks,

                                        wwaya
                                        Hi there , your BIOS is the latest.

                                          • Wwwaya

                                            • Post #38
                                            • #38

                                            Hello, thanks for the reply. Any updates on resolving the issues yet?

                                            • MMet

                                              • Post #39
                                              • #39

                                              Just got it from Amazon. Same problem on Windows 11 - no voice ( 5% only). Tried everything - nothing help. Will return it and try another company.

                                                Hello Met,

                                                Sorry for the trouble. Don’t worry, the PC has one-year warranty.

                                                Could you please send us a picture of SN on the bottom of the PC and a picture of purchase record ? Let’s do some troubleshooting. Here are some potential solutions:

                                                1.Please right click window–click “”setting“—Sound—-more sound setting –click “playback”–right click speaker—properties–controller information —properties—update the driver. You also need to check if the speakers is disabled or not in the playback setting.

                                                1. Here is alternative to troubleshoot the audio problem. https://thegeekpage.com/fix-this-device-cannot-start-code-10-error-in-sound-devices-on-windows-10/#:~:text=%E2%80%9CThis%20device%20cannot%20start.,driver%20installed%20on%20your%20computer.

                                                2. Here is the driver for you to update,

                                                Here is the driver :[https://dr.bee-link.cn/?dir=] click the item model , then you can find the related driver.

                                                1. Please turn off the PC , unplug the power supply, and press the CMOS button (or put the pin into the CMOS pinhole and press it ) for about 10 seconds , restart the PC after ten minutes. Here is the tutorial [https://mega.nz/file/2nIRGaYI#M2aIM2bkOJshrhE8sK8MNiKopfyHlqyjnn86TypZp2w] or [https://url.bee-link.cn/5FdW]

                                                Best regards!
                                                Yue
                                                Customer Support

                                                Met

                                                Hello Met,

                                                Sorry for the trouble. Don’t worry, the PC has one-year warranty.

                                                Could you please send us a picture of SN on the bottom of the PC and a picture of purchase record ? Let’s do some troubleshooting. Here are some potential solutions:

                                                1.Please right click window–click “”setting“—Sound—-more sound setting –click “playback”–right click speaker—properties–controller information —properties—update the driver. You also need to check if the speakers is disabled or not in the playback setting.

                                                Here is alternative to troubleshoot the audio problem. https://thegeekpage.com/fix-this-device-cannot-start-code-10-error-in-sound-devices-on-windows-10/#:~:text=%E2%80%9CThis%20device%20cannot%20start.,driver%20installed%20on%20your%20computer.

                                                Here is the driver for you to update,

                                                Here is the driver :[https://dr.bee-link.cn/?dir=] click the item model , then you can find the related driver.

                                                Please turn off the PC , unplug the power supply, and press the CMOS button (or put the pin into the CMOS pinhole and press it ) for about 10 seconds , restart the PC after ten minutes. Here is the tutorial [https://mega.nz/file/2nIRGaYI#M2aIM2bkOJshrhE8sK8MNiKopfyHlqyjnn86TypZp2w] or [https://url.bee-link.cn/5FdW]

                                                Best regards!
                                                Yue
                                                Customer Support

                                                [unknown]
                                                Hello there,

                                                Please send us a picture of SN on the bottom of the PC and a picture of the purchase record.
                                                Here is the potential solution:
                                                First, Please turn off the PC , unplug the power supply, and press the CMOS button (if no CMOS button, please put the pin in the CMOS pinhole and press it ) for about 10 seconds , restart the PC after ten minutes.
                                                Here is the tutorial https://mega.nz/file/XypwTISY#DVT0BsjOgiPkZ-drQaj88JH9Z7f7qpKGP2E3nMHW8ms or https://url.bee-link.cn/5FdW

                                                Have a nice day!

                                                Best regards!
                                                Yue
                                                Customer Support

                                                [unknown]
                                                Hello there,

                                                Please send us a picture of SN on the bottom of the PC and a picture of the purchase record.
                                                Here is the potential solution:
                                                First, Please turn off the PC , unplug the power supply, and press the CMOS button (if no CMOS button, please put the pin in the CMOS pinhole and press it ) for about 10 seconds , restart the PC after ten minutes.
                                                Here is the tutorial https://mega.nz/file/XypwTISY#DVT0BsjOgiPkZ-drQaj88JH9Z7f7qpKGP2E3nMHW8ms or https://url.bee-link.cn/5FdW

                                                Have a nice day!

                                                Best regards!
                                                Yue
                                                Customer Support

                                                [unknown]
                                                Hello there,

                                                Please send us a picture of SN on the bottom of the PC and a picture of the purchase record.
                                                Here is the potential solution:
                                                First, Please turn off the PC , unplug the power supply, and press the CMOS button (if no CMOS button, please put the pin in the CMOS pinhole and press it ) for about 10 seconds , restart the PC after ten minutes.
                                                Here is the tutorial https://mega.nz/file/XypwTISY#DVT0BsjOgiPkZ-drQaj88JH9Z7f7qpKGP2E3nMHW8ms or https://url.bee-link.cn/5FdW

                                                Have a nice day!

                                                Best regards!
                                                Yue
                                                Customer Support

                                                  17 days later

                                                  Good news - fixed by latest BIOS (V29 15.13), see Reddit post here (thank you BeeLink):

                                                  Glad to hear that.If you have any questions during the use of the machine, please feel free to contact us. Have a nice day!

                                                  6 days later

                                                  I can confirm that the last BIOS update fixed audio jack low output issues on Linux.

                                                  however, it’s still buggy. it seems that at least the headphones sink is susceptible to some kind of buffer overload at high volumes.