Hi all, After updating the BIOS of my Beelink SER8 Mini PC to version v29, I noticed that my audio devices no longer work when connected to the headphone jack. The audio card is detected, and I can see the “Speakers” or “Line-out” options available, but no sound is coming through. Strangely, when I boot into Windows, everything works fine if I install the appropriate drivers. From what I understand, Linux generally has good compatibility with AMD hardware, so I’m not sure if this is a BIOS or driver issue. Here’s what I’ve already tried: Disabled Secure Boot in BIOS. Verified that the audio card is enabled in the BIOS. Reinstalled the audio drivers on Linux, but the issue persists. Since everything was working fine before the BIOS update, I’m wondering if this could be a regression or a known issue with v29. Can I expect this to be addressed in future BIOS releases? Any insights or suggestions would be greatly appreciated!

Hi， there please go to save & exit page , and reset the BIOS . see if that works . And Please try some solutions here : Check if Linux recognizes the audio device: Use the following commands to check if the system correctly recognizes the audio device: aplay -l lspci | grep -i audio Update ALSA drivers: Run the following command in the terminal to update or reinstall ALSA drivers: sudo apt-get update && sudo apt-get install –reinstall alsa-base alsa-utils Update PulseAudio: Try updating or reinstalling PulseAudio by running the following command: sudo apt-get install –reinstall pulseaudio

Hi, Thank you for the suggestions. I followed the steps you provided, including resetting the BIOS and checking the audio device recognition, but unfortunately, that didn’t resolve the issue. I also tried updating ALSA drivers and PulseAudio as suggested, but still no luck. Any further troubleshooting steps would be appreciated. Thanks again for your help! Best regards

Hello Beelink. I received my SER8 this week, and the BIOS info is: HPT.8xxx.SER8.V029.P8C0M0C15.07.Link Audio output is extremely low (quiet), after a fresh Arch Linux install, as if it is 10% volume (even if I have it at 100%, or even 150%). Bluetooth speaker works fine, so audio system is working. Will there be a new BIOS to rectify this? I have even tried realtek-firmware, but no change, and have tried both audio jacks, and different speaker/headphones. Thank you.

support4 Hi, Thank you for the suggestions. I followed the steps you provided, including resetting the BIOS and checking the audio device recognition, but unfortunately, that didn’t resolve the issue. I also tried updating ALSA drivers and PulseAudio as suggested, but still no luck. Any further troubleshooting steps would be appreciated. Thanks again for your help! Best regards

Mockimok Updating doesn’t work - I’m running latest Arch with a BeeLink SER8 8745, and having followed their instructions, there is no change. The only way around it is to use a USB-to-audio-jack converter, which is at least a cheap alternative until either BeeLink fix their BIOS, or Linux updates its drivers. Unfortunatley, it doesn’t seem that BeeLink are actually trying out their instructions before advising customers to follow them. Btw, I’m using Pipewire, so it isn’t the audio system that makes any difference either.

DavidJo It’s odd my original reply to this thread (back at the end of Nov) was never approved. I contacted Beelink support directly, and they advised to reset the BIOS, even installing Windows (and we know the result of this already) and downloading drivers from kernel.org! As I said, I have a dongle workaround, but it would be good to have this resolved properly. Here it is: Hello Beelink. I received my SER8 this week, and the BIOS info is: HPT.8xxx.SER8.V029.P8C0M0C15.07.Link Audio output is extremely low (quiet), after a fresh Arch Linux install, as if it is 10% volume (even if I have it at 100%, or even 150%). Bluetooth speaker works fine, so audio system is working. Will there be a new BIOS to rectify this? I have even tried realtek-firmware, but no change, and have tried both audio jacks, and different speaker/headphones. Thank you.

DavidJo Hi there please wait for our next BIOS update. may i know if that happens in windows system ?

support4 Yes, an updated BIOS would be great. Could you please notify me when it becomes available? Thank you. I do not personally know if Windows suffers from t his issue, but the original poster indicates it does (“when I boot into Windows, everything works fine if I install the appropriate drivers”), but is overcome by a new driver. My actual issue is not that it doesn’t work at all, but the sound level is extremely low (as if the volume was 10%). This has been noted by other people as well.

DavidJo Hi there Currently we are working on it . Please try some solutions here : Adjust ALSA Volume On Arch Linux, you can still use alsamixer to adjust the ALSA volume: Open the terminal and enter the following command: bash alsamixer Use the left and right arrow keys to select different volume control items (such as Master, PCM, etc.), and use the up and down arrow keys to adjust the volume. Make sure no volume item is muted (muted items will show as “MM”). If an item is muted, press the M key to unmute it. After adjusting, press Esc to exit alsamixer. Check PulseAudio Configuration If you are using PulseAudio, you can check and adjust its settings. Open the terminal and restart PulseAudio: bash pulseaudio -k pulseaudio –start Install and use pavucontrol (PulseAudio Volume Control) to adjust the volume and device settings: bash sudo pacman -S pavucontrol After installation, run pavucontrol and make sure the volume settings are correct and not set too low. Install and Update Audio Drivers On Arch Linux, you can install or update the audio drivers using the following commands: Install ALSA drivers: bash sudo pacman -S alsa-utils alsa-lib Install PulseAudio (if it’s not already installed): bash sudo pacman -S pulseaudio If you’re using Intel or Realtek audio chips, ALSA and PulseAudio should generally support them. You can ensure all packages are up-to-date by running: bash sudo pacman -Syu Check System Logs If the issue persists after adjusting the volume, you can check the system logs for any audio-related error messages: bash dmesg | grep audio Check Other Audio Tools If your system uses other audio management tools (such as jack or pipewire), you may need to check their configurations. On Arch, Pipewire is also a popular audio system that is replacing PulseAudio. You can check if it’s installed and properly configured. Install Pipewire (if you want to use it): bash sudo pacman -S pipewire pipewire-pulse pipewire-alsa Enable the Pipewire service: bash sudo systemctl enable –now pipewire

DavidJo I’m also running Arch. I’ve had this exact same issue and have spent several hours on it. I’ve come to the conclusion that it won’t get fixed until they release a new firmware version in the repos or beelink puts out a bios fix. Pretty sad that a audio jack won’t work at this day and age. no matter how high I turn my volume up I only get about 6% volume. Right now I’m using a bluetooth speaker so I at least have sound. I haven’t tried the DP port audio connection yet so who knows if that even works.

Issue after BIOS Update to v29 – Audio Devices Not Working (SER8)

support1

jrv Hi there,

Please let us know which version of linux you are using.
Please send us a link for downloading, so that we can test it

jrv

support1 I’m on Void Linux since linux kernel version 6.6, currently on 6.12.11. (always had very low sound volume on linux. no problem on windows)

Distro download link: voidlinux.org/download

Void’s linux kernel metapackage: voidlinux.org/packages/?arch=x86_64&q=linux

Thank you.

support7

jrv You can update the Linux driver on this website.kernel.org

wwaya Please send us a picture of SN number and BIOS version.
So we would be able to know whether it is latest BIOS and send you files accordingly.
Here`s how to check your BIOS version:https://mega.nz/#F!yuISGa4I!s1bQQajKwnsEdzjqq4nopQ

[unknown] Thanks for your support and love.

DavidJo

alevfx That’s very interesting, but the only way I can get anything near good enough volume is to crank it well past 100% volume. Then the audio quality is bad as the audio gets clipped. This is using speakers, not headphones.
@support1 I just did the following test: background noise 27db. Using 50% output volume, speaker full-on. Via USB-C (where it works): 200Hz tone 58db, 1Khz tone 74db. Via front audio jack with same parameters, 200Hz tone 30db, 1KHz tone 52db. Via rear audio jack: nothing audible at all.
We have had people mentioning Arch Linux, Mint and now Void, so it is a generic Linux issue with this BIOS (although my kernel is 6.12.10-arch1-1, pipewire 1:1.2.7-1). As the USB-C dongle method demonstrates, the Linux sound system is working. It’s just the audio jack ports are not working, especially the rear one. Looking forward to an update from Beelink!

wwaya

Hello, i’m actually facing same issue, but unlike others I dont get the sound at all. I’m seeing the audio is displaying but no sound is coming out at all, only hdmi output (through the built-in monitor speaker) is working.

Here is the information, and screenshot Image description

uname -a output:
Linux ***-SER8 6.8.0-52-generic #53₂₂.04.1-Ubuntu SMP PREEMPT_DYNAMIC Wed Jan 15 19:18:46 UTC 2 ×86_64 ×86_64 ×86_64 GNU/Linux

for both selection is available, but no sound is coming out at all.

Of course, i’ve tried resetting the pulseaudio as mentioned. Please let me know if there is anything else i need to provide to fix this

wwaya

hello,@support7 i just sent the SN and BIOS version to the private discussion.

For information, the BIOS version I have is HPT.8xxx.SER8.V029.P8COM OC15.08.Link, which i believe it’s latest…?

Thanks

support6

wwaya
Hello,

Please send us a picture of SN on the bottom of the PC.
So that we can check for you better.

Have a nice day!

Best regards!
Wendy
Customer Support

wwaya

hello, sent the SN to the private discussion to @support7

Thanks,

support4

wwaya
Hi there , your BIOS is the latest.

wwaya

Hello, thanks for the reply. Any updates on resolving the issues yet?

Met

Just got it from Amazon. Same problem on Windows 11 - no voice ( 5% only). Tried everything - nothing help. Will return it and try another company.

support6

Met

Hello Met,

Sorry for the trouble. Don’t worry, the PC has one-year warranty.

Could you please send us a picture of SN on the bottom of the PC and a picture of purchase record ? Let’s do some troubleshooting. Here are some potential solutions:

1.Please right click window–click “”setting“—Sound—-more sound setting –click “playback”–right click speaker—properties–controller information —properties—update the driver. You also need to check if the speakers is disabled or not in the playback setting.

Here is alternative to troubleshoot the audio problem. https://thegeekpage.com/fix-this-device-cannot-start-code-10-error-in-sound-devices-on-windows-10/#:~:text=%E2%80%9CThis%20device%20cannot%20start.,driver%20installed%20on%20your%20computer.

Here is the driver for you to update,

Here is the driver :[https://dr.bee-link.cn/?dir=] click the item model , then you can find the related driver.

Please turn off the PC , unplug the power supply, and press the CMOS button (or put the pin into the CMOS pinhole and press it ) for about 10 seconds , restart the PC after ten minutes. Here is the tutorial [https://mega.nz/file/2nIRGaYI#M2aIM2bkOJshrhE8sK8MNiKopfyHlqyjnn86TypZp2w] or [https://url.bee-link.cn/5FdW]

Best regards!
Yue
Customer Support

[unknown]
Hello there,

Please send us a picture of SN on the bottom of the PC and a picture of the purchase record.
Here is the potential solution:
First, Please turn off the PC , unplug the power supply, and press the CMOS button (if no CMOS button, please put the pin in the CMOS pinhole and press it ) for about 10 seconds , restart the PC after ten minutes.
Here is the tutorial https://mega.nz/file/XypwTISY#DVT0BsjOgiPkZ-drQaj88JH9Z7f7qpKGP2E3nMHW8ms or https://url.bee-link.cn/5FdW

Have a nice day!

Best regards!
Yue
Customer Support

[unknown]
Hello there,

Have a nice day!

Best regards!
Yue
Customer Support

[unknown]
Hello there,

Have a nice day!

Best regards!
Yue
Customer Support

support6

Hello Met,

Sorry for the trouble. Don’t worry, the PC has one-year warranty.

Could you please send us a picture of SN on the bottom of the PC and a picture of purchase record ? Let’s do some troubleshooting. Here are some potential solutions:

Here is alternative to troubleshoot the audio problem. https://thegeekpage.com/fix-this-device-cannot-start-code-10-error-in-sound-devices-on-windows-10/#:~:text=%E2%80%9CThis%20device%20cannot%20start.,driver%20installed%20on%20your%20computer.
Here is the driver for you to update,

Here is the driver :[https://dr.bee-link.cn/?dir=] click the item model , then you can find the related driver.

Please turn off the PC , unplug the power supply, and press the CMOS button (or put the pin into the CMOS pinhole and press it ) for about 10 seconds , restart the PC after ten minutes. Here is the tutorial [https://mega.nz/file/2nIRGaYI#M2aIM2bkOJshrhE8sK8MNiKopfyHlqyjnn86TypZp2w] or [https://url.bee-link.cn/5FdW]

Best regards!
Yue
Customer Support

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