• Wwwaya

    • Post #36
    • #36

    hello, sent the SN to the private discussion to @support7

    Thanks,

      wwaya
      Hi there , your BIOS is the latest.

        • Wwwaya

          • Post #38
          • #38

          Hello, thanks for the reply. Any updates on resolving the issues yet?

          • MMet

            • Post #39
            • #39

            Just got it from Amazon. Same problem on Windows 11 - no voice ( 5% only). Tried everything - nothing help. Will return it and try another company.

              Hello Met,

              Sorry for the trouble. Don’t worry, the PC has one-year warranty.

              Could you please send us a picture of SN on the bottom of the PC and a picture of purchase record ? Let’s do some troubleshooting. Here are some potential solutions:

              1.Please right click window–click “”setting“—Sound—-more sound setting –click “playback”–right click speaker—properties–controller information —properties—update the driver. You also need to check if the speakers is disabled or not in the playback setting.

              1. Here is alternative to troubleshoot the audio problem. https://thegeekpage.com/fix-this-device-cannot-start-code-10-error-in-sound-devices-on-windows-10/#:~:text=%E2%80%9CThis%20device%20cannot%20start.,driver%20installed%20on%20your%20computer.

              2. Here is the driver for you to update,

              Here is the driver :[https://dr.bee-link.cn/?dir=] click the item model , then you can find the related driver.

              1. Please turn off the PC , unplug the power supply, and press the CMOS button (or put the pin into the CMOS pinhole and press it ) for about 10 seconds , restart the PC after ten minutes. Here is the tutorial [https://mega.nz/file/2nIRGaYI#M2aIM2bkOJshrhE8sK8MNiKopfyHlqyjnn86TypZp2w] or [https://url.bee-link.cn/5FdW]

              Best regards!
              Yue
              Customer Support

              Met

              Hello Met,

              Sorry for the trouble. Don’t worry, the PC has one-year warranty.

              Could you please send us a picture of SN on the bottom of the PC and a picture of purchase record ? Let’s do some troubleshooting. Here are some potential solutions:

              1.Please right click window–click “”setting“—Sound—-more sound setting –click “playback”–right click speaker—properties–controller information —properties—update the driver. You also need to check if the speakers is disabled or not in the playback setting.

              Here is alternative to troubleshoot the audio problem. https://thegeekpage.com/fix-this-device-cannot-start-code-10-error-in-sound-devices-on-windows-10/#:~:text=%E2%80%9CThis%20device%20cannot%20start.,driver%20installed%20on%20your%20computer.

              Here is the driver for you to update,

              Here is the driver :[https://dr.bee-link.cn/?dir=] click the item model , then you can find the related driver.

              Please turn off the PC , unplug the power supply, and press the CMOS button (or put the pin into the CMOS pinhole and press it ) for about 10 seconds , restart the PC after ten minutes. Here is the tutorial [https://mega.nz/file/2nIRGaYI#M2aIM2bkOJshrhE8sK8MNiKopfyHlqyjnn86TypZp2w] or [https://url.bee-link.cn/5FdW]

              Best regards!
              Yue
              Customer Support

              [unknown]
              Hello there,

              Please send us a picture of SN on the bottom of the PC and a picture of the purchase record.
              Here is the potential solution:
              First, Please turn off the PC , unplug the power supply, and press the CMOS button (if no CMOS button, please put the pin in the CMOS pinhole and press it ) for about 10 seconds , restart the PC after ten minutes.
              Here is the tutorial https://mega.nz/file/XypwTISY#DVT0BsjOgiPkZ-drQaj88JH9Z7f7qpKGP2E3nMHW8ms or https://url.bee-link.cn/5FdW

              Have a nice day!

              Best regards!
              Yue
              Customer Support

              [unknown]
              Hello there,

              Please send us a picture of SN on the bottom of the PC and a picture of the purchase record.
              Here is the potential solution:
              First, Please turn off the PC , unplug the power supply, and press the CMOS button (if no CMOS button, please put the pin in the CMOS pinhole and press it ) for about 10 seconds , restart the PC after ten minutes.
              Here is the tutorial https://mega.nz/file/XypwTISY#DVT0BsjOgiPkZ-drQaj88JH9Z7f7qpKGP2E3nMHW8ms or https://url.bee-link.cn/5FdW

              Have a nice day!

              Best regards!
              Yue
              Customer Support

              [unknown]
              Hello there,

              Please send us a picture of SN on the bottom of the PC and a picture of the purchase record.
              Here is the potential solution:
              First, Please turn off the PC , unplug the power supply, and press the CMOS button (if no CMOS button, please put the pin in the CMOS pinhole and press it ) for about 10 seconds , restart the PC after ten minutes.
              Here is the tutorial https://mega.nz/file/XypwTISY#DVT0BsjOgiPkZ-drQaj88JH9Z7f7qpKGP2E3nMHW8ms or https://url.bee-link.cn/5FdW

              Have a nice day!

              Best regards!
              Yue
              Customer Support

                17 days later

                Good news - fixed by latest BIOS (V29 15.13), see Reddit post here (thank you BeeLink):

                Glad to hear that.If you have any questions during the use of the machine, please feel free to contact us. Have a nice day!

                6 days later

                I can confirm that the last BIOS update fixed audio jack low output issues on Linux.

                however, it’s still buggy. it seems that at least the headphones sink is susceptible to some kind of buffer overload at high volumes.

                Here are some potential solutions:

                1. Adjust audio buffer settings
                  Increasing the buffer size through alsamixer or pulseaudio console (such as adjusting the default 256 samples to 512) can reduce real-time processing pressure but increase latency
                  Modify the PulseAudio configuration file: /etc/pulse/daemon.conf Try:
                  default-fragments = 4
                  default-fragment-size-msec = 25

                2. Check real-time scheduling permissions
                  Install the rtirq real-time scheduling tool to assign a higher priority to the audio process

                3. System optimization
                  Shut down non-essential background processes to release CPU resources

                • jrv replied to this.
                  19 days later

                  support7 the problem is solved. thank you

                  Edit: For the record, I did none of that. I just rolled back my alsa/pipewire configs, reset audio drivers and don’t know what else and the problem seems to have gone away.

                      jrv
                      Very happy to hear that your problem is resolved. Please feel free to reach out with any questions you may have afterward.