Sorry, it’s a 5800H, not 5850U

  1. Check microphone permission: In system settings, check whether microphone access permissions have been granted.
  2. Select the correct input device: In the computer system settings, make sure your airpods is correctly selected as the microphone input device.
  3. Check the firmware of AirPods Pro 2: make sure that the firmware of AirPods Pro 2 has been updated to the latest version.

It’s a brand new logitech headset with boom mike. The driver and HD audio controller are correctly set and not muted. Not quite sure what the AirPods firmware is needed for. OS is Linux Mint 21.3.

    muttley
    Hi there
    1.Test with a Different Application: You can test the microphone using an application like Audacity or any other recording software to see if it’s detected properly. If the microphone works in some applications but not others, it may be an issue specific to the software.
    2.
    Update Audio Drivers: While Linux Mint generally has good support for drivers, ensure that your audio drivers are up to date. You can update the system and the drivers using the update manager or terminal commands to ensure everything is working correctly.

    3.Please send us a picture of SN number and BIOS version .
    So we would be able to know whether it is latest BIOS and send you files accordingly.
    Here`s how to check your BIOS version:

    1. Prese : Win + R ,
    2. Type : msinfo32
    3. Send us the screen.

    or try this
    https://mega.nz/#F!yuISGa4I!s1bQQajKwnsEdzjqq4nopQ 

      Audacity shows the correct RealTek drivers but does not detect the microphone. All drivers are up to date according to Driver Manager.
      BIOS version is in my first message:
      BIOS version 5800H602
      Build date 06/15/2023
      Serial number D58003JH4535

        muttley

        Hello there,

        Could you please send us a picture of SN on the bottom of the PC?
        Then we’ll send you the latest BIOS version. 

        Best regards!
        Yue
        Customer Support 

          muttley
          Hi there
          i have sent it in your PM . please check

            BIOS has been successfully updated but that hasn’t solved the microphone issue.

              muttley
              Hi there.
              if you use microphone in windows , will it work? .
              just to make sure the port and your micro are both fine .

                This is a Linux only PC. Mic does work on a separate Windows laptop. No worries, I am going to convert it to USB and see if that helps.

                  muttley
                  Hi there
                  Thanks for your efforts, Please keep us posted. 

                    13 days later

                    No luck with a USB mic either. All the RealTek drivers are there but no recorded sound.